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FAQs

Where can I install the Locknetics strike CS 450 /750 ?

Resolution: CS450/750 series of electric strikes are designed for use with cylindrical and mortise locksets without deadbolt in hollow metal, aluminum and wood jambs. The strikes can b...:

Where can I find the Locknetics CS 450/750 strike template?

Resolution: Please see attached.:

Can I upgrade the m490DE maglock from 15 seconds to 30?

Resolution: Yes, you can, Order the following kits.Part numbers for the kit are as follows: • P47261543 M490DE PCB Kit (:30 Sec Delay) ...:

Can I unlock a mag lock with the 8200 series desk console ?

Resolution: Yes, the 8200 can be wired to unlock a mag or electric strike https://us.allegion.com/content/dam/allegion-us-2/web-documents-2/InstallInstructions/Schlage_8200_Series_Desk_Console_Installa...:

What are the Credential Functions in Engage?

Resolution: Normal - Unlocks the lock momentarily Toggle - Changes the state of the lock from locked to unlocked, or unlocked to lock. Freeze - Freezes the lock in its current state (lock...:

Why do I get "Account Already Exists" notice when attempting to accept a Site Invite on Engage?

Resolution: If you have an existing Engage account, DO NOT select Create New Account, select Sign In.Only select Create New Account, if you do not have an existing Engage account.A single Engage account can su...:

How do I delete a site in Engage?

Resolution: Engage sites can be deleted via the Web Portal or the Engage App. Go to MANAGE SITES and there will be a Trash Can option to delete sites. You will be prompted to type in DELETE to ...:

How do you Factory Default a CTE?

Resolution: Press and Hold the FDR button for at least 5 seconds. Release the FDR button. Press the SCHLAGE button 3 times. You should hear a single beep and see a green LED. Verify the MODE ...:

Why doesn't CARD appear as an option when attempting to add new credentials in Express?

Resolution: Confirm that CARD is selected in SETTINGS and Program Settings from the main screen in Express.:

Are fire mullions rated over 10' ?

Resolution: Fire mullions are rated to 10' maximum opening height.Mullions sold as 10' 3" allow additional material for field sizing based on the type of frame/opening.: