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FAQs

Can I unlock a mag lock with the 8200 series desk console ?

Resolution: Yes, the 8200 can be wired to unlock a mag or electric strike https://us.allegion.com/content/dam/allegion-us-2/web-documents-2/InstallInstructions/Schlage_8200_Series_Desk_Console_Installa...:

What are the Credential Functions in Engage?

Resolution: Normal - Unlocks the lock momentarily Toggle - Changes the state of the lock from locked to unlocked, or unlocked to lock. Freeze - Freezes the lock in its current state (lock...:

Why do I get "Account Already Exists" notice when attempting to accept a Site Invite on Engage?

Resolution: If you have an existing Engage account, DO NOT select Create New Account, select Sign In.Only select Create New Account, if you do not have an existing Engage account.A single Engage account can su...:

How do I delete a site in Engage?

Resolution: Engage sites can be deleted via the Web Portal or the Engage App. Go to MANAGE SITES and there will be a Trash Can option to delete sites. You will be prompted to type in DELETE to ...:

How do you Factory Default a CTE?

Resolution: Press and Hold the FDR button for at least 5 seconds. Release the FDR button. Press the SCHLAGE button 3 times. You should hear a single beep and see a green LED. Verify the MODE ...:

Why doesn't CARD appear as an option when attempting to add new credentials in Express?

Resolution: Confirm that CARD is selected in SETTINGS and Program Settings from the main screen in Express.:

Are fire mullions rated over 10' ?

Resolution: Fire mullions are rated to 10' maximum opening height.Mullions sold as 10' 3" allow additional material for field sizing based on the type of frame/opening.:

What should I expect from US10B finish?

Resolution: Updated 10/21/2020 Allegion manufactures door hardware products in a variety of stable and highly durable finishes. The BHMA 613 (US10B) finish is not intended to be color-fast and has be...:

What size is the dogging key for the Falcon 20 series?

Resolution: The Falcon 20 series comes with a 5/32" L-Shaped hex wrench for dogging.:

What size torx screw is used on the L9000 HSLR ligature resistant trim?

Resolution: The armor front and trim plates use a T-15 security torx.: