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FAQs

Part number for EL plunger Allen set screw?

Resolution: 964059-89:

Why do I need to create an account to use the Schlage Home app?

Resolution: Both new and existing Schlage Sense Smart Deadbolt (BE479) and Schlage Encode Smart WiFi Deadbolt (BE489WB) users will be asked to create an account to use with their Schlage Home app. Creating an ...:

Is it possible to cut a Zero automatic door bottom (ADB) ?

Resolution: Following are considerations for cutting an Automatic Door Bottom (ADB): Zero ADBs can be trimmed down in the field to better fit the opening. Trimming must be done on the lock...:

What grade is the HL6 and HL6 9000?

Resolution: The HL6 & HL6 9000 locks are not graded.:

What is the door range for the Falcon K lock?

Resolution: Door Range 1-3/8" - 2-1/4" standard.:

Where is the template for Pool Gate Device?

Resolution: The Pool Gate Device is a combination of 98/99 Rim and 98/9927 exit device using the 374T with a lever instead of thumbtwist trim. This is considered "Engineering Special" and no specific tem...:

Can you convert the Von Duprin 7500 lock from classroom to nightlatch function?

Resolution: The 7500 lock can be converted from classroom function to nightlatch by changing the lever trim from 996 L M to 996 L - NL M. Also, the small screw inside the lock body must be extended back ...:

Does the 8827 have a nightlatch function?

Resolution: The 8827 does not have a nightlatch function. TP-NL or TL-NL functions are available.:

Did the Schlage D knob spring latch and dead latch part number change?

Resolution: In June of 2017: 14-001 Spring Latch was changed to the 13-248 14-019 Dead Latch was changed to the 13-247 :

AD-Series Troubleshooting guide

Resolution: :