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FAQs

Why is the inside push button not releasing on the W301 lock?

Resolution: There are a couple of situations that would cause this:The latch is not the restoring latch. Solution: Swap out latch with the restoring latch.The latch is not installed properly to int...:

Can a Chexit be installed in a Falcon device?

Resolution: No, Falcon does not offer a Chexit.However, the Falcon device can be ordered with an RX switch, which can then use a maglock and DE5300 for delayed egress operation.:

Can a Chexit (CX) be installed in a 2' device?

Resolution: No, a Chexit will not fit in a 2' device. As an option, a device can be ordered with an RX switch, and then use a mag lock and DE5300 for delayed egress operation. ...:

Is there a QEL (motor) version for Falcon ?

Resolution: Falcon's version of motorized latch retraction is called MEL. Falcon also offers MEL kits: 24/25-MELK-3 and 24/25-MELK-4. There are separate kit part numbers for Falcon 24 and 25, and for eit...:

Can I change voltage on a 6000 series strike in the field?

Resolution: Yes.For a 6100 or 6200 series strike, you can order a strike from the Von Duprin price book . Then, the strike can be replaced in the field.For assistance, please contact support ...:

Which model of mullion includes wiring accommodation?

Resolution: Models 4854 and 9854 have wiring accommodations.The 4854 mullion will be prepped for a 299 Strike and a 6111 electric strike.The 9854 mullion is fire-rated and will be prepped for a 268 or 499F str...:

Can the QEL motor be adjusted to alter the amount of latch retraction?

Resolution: No, the QEL motor assembly has no adjustment.:

Is there a three-point latch exit device?

Resolution: Von Duprin sells the 98/9957/57-F device which is a rim/surface vertical rod combination. They do not sell a rim/concealed vertical rod combination.:

Can I get cutouts for cylinders and thumbturns on an Ives push plate?

Resolution: Yes, there is a small additional charge shown in the price book under pulls "special pricing information".:

Can I substitute a 360T thumbturn control for a 388NL-OP trim with a 3349NL-OP?

Resolution: Yes, the 360T will cover the 388NL-OP door prep. A 1 1/4" mortise cylinder will be required for the 360T, in lieu of the rim cylinder that is used for a 388NL-OP.: