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FAQs

Resolution: There is no Cache mode on CTE when using the Engage platform.When using Engage Managed account, CTE LINKS with IP Gateway only, and IP mode makes the decision at the door. IP mode has no cache mode...:

Can the Falcon T12 be mounted back to back to create a double dummy function?

Resolution: The T12 locks cannot be mounted back to back to create a double dummy function. The mounting screws are too long and will butt into one another. :

Why is the inside push button not releasing on the W301 lock?

Resolution: There are a couple of situations that would cause this:The latch is not the restoring latch. Solution: Swap out latch with the restoring latch.The latch is not installed properly to int...:

Can a Chexit be installed in a Falcon device?

Resolution: No, Falcon does not offer a Chexit.However, the Falcon device can be ordered with an RX switch, which can then use a maglock and DE5300 for delayed egress operation.:

Can a Chexit (CX) be installed in a 2' device?

Resolution: No, a Chexit will not fit in a 2' device. As an option, a device can be ordered with an RX switch, and then use a mag lock and DE5300 for delayed egress operation. ...:

Is there a QEL (motor) version for Falcon ?

Resolution: Falcon's version of motorized latch retraction is called MEL. Falcon also offers MEL kits: 24/25-MELK-3 and 24/25-MELK-4. There are separate kit part numbers for Falcon 24 and 25, and for eit...:

Can I change voltage on a 6000 series strike in the field?

Resolution: Yes.For a 6100 or 6200 series strike, you can order a strike from the Von Duprin price book . Then, the strike can be replaced in the field.For assistance, please contact support ...:

Which model of mullion includes wiring accommodation?

Resolution: Models 4854 and 9854 have wiring accommodations.The 4854 mullion will be prepped for a 299 Strike and a 6111 electric strike.The 9854 mullion is fire-rated and will be prepped for a 268 or 499F str...:

Can the QEL motor be adjusted to alter the amount of latch retraction?

Resolution: No, the QEL motor assembly has no adjustment.:

Is there a three-point latch exit device?

Resolution: Von Duprin sells the 98/9957/57-F device which is a rim/surface vertical rod combination. They do not sell a rim/concealed vertical rod combination.: