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FAQs

How do I identify non-removable pin (nrp) on my hinge?

Resolution: The NRP option will be identified by a small hole with a set screw on the side of the knuckle.The screw will be hidden when the door is closed. If there is no hole with a set screw, then...:

Will the current style of 88 series "clip-together" lever arm axle kit work on an older 88 series exit device that has the screw-together type axle?

Resolution: Yes, the current style of 88 series "clip-together" lever arm axle kit will work on an older 88 series exit device that has the screw-together type axle.:

Does Von Duprin offer an extended warranty?

Resolution: All extended warranty requests are handled by Allegion Warranty Services Team. Direct Allegion customers can send requests to [email protected]. Otherwise, ple...:

Are there ADA standards for clearance between the door face and door pulls?

Resolution: The accessibility standards don’t include a dimension for clearance behind the door pull, but the Access Board is publishing (chapter-by-chapter) an online guide to the ADA. The guide for Cha...:

Does the NL panic hardware trim function satisfy ADA standards?

Resolution: ICC section A117.1 exempts locks used only for security purposes and so do the ADA standards; but in addition, keys are not covered by the accessibility standards because they are not attached to t...:

Where to drill to remove a cylinder when no keys are available?

Resolution: To drill a lock cylinder, properly place the drill bit on the face of the cylinder to drill through the tumblers. This can be done with a lock drilling jig or a spring-loaded center punch. &nb...:

What is included in the CON-KIT?

Resolution: Please see here a list of all parts included in CON-KIT. :

What is the size and threading of the Von Duprin EL plunger set screw?

Resolution: 7/64 hex key, 6-32 x 3/8 :

What power supply is required for a Von Duprin electric strike?

Resolution: The current Von Duprin power supplies for electric strikes are PS902, PS904, and PS906.The specific supply needed will be determined by the overall current requirements of the strikes (...:

Where is the EPT prep on an Ives continuous hinge if I order a custom length?

Resolution: The EPT location on continuous hinges is always measured from the top of the continuous hinge to the CenterLine of the EPT location. For that reason, the bottom of the hinge is cut to make cu...: