User questions

Question
Answer
  • What is the Von Duprin warranty?
  • What is the finish warranty on Allegion products?
  • Hardware finish warranty
  • How many Von Duprin QEL devices can be connected to a power supply?
  • Where can I order a Hand Held Device (HHD), Pidion, accessories?
  • What products are available with an antimicrobial finish?
  • What would cause the Von Duprin 88 series exit device latchbolt not to extend and the crossbar to droop?
  • Will the new Von Duprin 33A/35A center case work on old 33/35 series exit devices?
  • FAIL SAFE
  • What is the part number for the Fail Safe slider for the 6211?
  • Where is the information on the Schlage ES-6400 and Von Duprin 6400 electric strike?
  • Why is my Von Duprin M996L lever trim not operating in its configured Fail Safe or Fail Secure mode?
  • What is the part number for the ND solenoid?
  • Can I convert an L9000 electrified lock to fail safe or fail secure?
  • Can the state of the E360L be changed in the field?
  • What is the difference between Panic Hardware and Fire Exit Hardware?
  • Does Von Duprin have an exit device that is pneumatic?
  • Can a panic device be converted to a fire-rated device in the field?
  • What exit devices are available for 2' 0" wide doors?
  • Is the 2227 panic exit device available LBR?
  • When are Panic Devices required?
  • ProExpress Program Guidelines
  • How do I contact Allegion Customer Service or Technical Support?
  • Why does the PS900 power supply not provide any DC output when AC power light is on?
  • Is the PS873 defective if supplying more than 26.4 VDC?
  • Why is my PS873 outputting 27 volts?
  • Schlage and Von Duprin PS900-series Power Supplies - Plug-In AC Cable Provided?
  • What wire gauge and run is recommended for Von Duprin electric latch retraction EL device?
  • What power supply is needed for EL devices?
  • Why is the Von Duprin PS873 power supply buzzing or chattering?
  • Waterproof Request To Exit
  • How to remove lock from Smart Things Hub
  • How do I program my device?
  • Can the low coin cell Nuisance delay be Disabled on a CO200?
  • How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?
  • What versions of Microsoft Windows are compatible with Schlage Express version 4.4.2?
  • Why doesn't my AD lock go into Construction Mode?
  • Why do I get error message "E701 - Programming Lock Failed" on my Hand Held Device while programming an AD lockset?
  • Can I put a Schlage Key-In-Lever cylinder into a Falcon D100 or D200 lock?
  • Will a Falcon cylinder work in a Schlage lock?
  • What non IC cam is offered by Schlage to work in a Falcon MA lock?
  • What is the part number for the Schlage cylinder to work in a Falcon T lock?
  • What trim will work with the discontinued Monarch18 series exit devices?
  • Where is the template for the 718 trims made after 2/28/2011 for Falcon/Monarch concealed vertical rod devices?
  • Can the Falcon Monarch 718C or 718NL trim be used with the 25-C exit device?
  • Is the Athena trim from Falcon Monarch the same as Standard trim?
  • Can we still supply the 812 L trim for the Monarch 18?
  • What cylinder do I use with Monarch key in lever trim?
  • Can a 712L or 912L be converted to L-NL in the field?
  • Can the EL solenoid be replaced in the former Monarch 17/18 devices?
  • What is the part number for the EAK PCB only for Monarch Falcon devices?
  • What is the part number for the former F588 from Monarch?
  • What replaced the Falcon Monarch 17 & 18 devices?
  • Are 1 piece top rods available for a 24V or 25V device?
  • Is there a chart that shows which sex bolts are required for mounting the Von Duprin and Falcon/Monarch exit devices?
  • Can the Von Duprin RX Switch be installed on an existing Falcon Monarch 19?
  • Are trims for the Falcon / Monarch 18 series still offered?
  • What cylinder is used for the Falcon 510L and 510L-NL trim?
  • What is the Falcon cam designation for use on 25 series trims?
  • What would the 904H stand for on a Falcon Monarch exit device?
  • Has the Monarch 19 ever had electric latch retraction?
  • Does Falcon offer an EL conversion kit for the 24 and 25 series exit devices?
  • Where are hardware templates?
  • What is the dogging hex key size on the Falcon Monarch devices?
  • What does BA mean when ordering a Monarch device?
  • Are intumescent seals or gaskets required on fire rated steel doors?
  • Is a 20 minute label door a real fire door?
  • Can doors be prepared for raceways in the factory?
  • Can 5100 electric strikebe used on fire rated door?
  • Can the 9949 CVC be used on fire rated wood doors?
  • What strike do I use with a Von Duprin rim device on a pair of doors with flush bolts?
  • Do any products offered by Steelcraft contain asbestos?
  • Does LCN still make a closer that has the built in smoke detector?
  • What is the largest diameter hole that Steelcraft can provide for viewer preps?