User questions

Question
Answer
  • How do I contact Customer Service and Technical Product Support Representatives?
  • Who to contact?
  • How do I contact Schlage Biometrics Technical Support?
  • Does Allegion write specifications and specs?
  • Falcon 19 R is sticking when I use the 914 KIL trim.
  • What is the part number for a full size construction control key?
  • Where are Allegion Wiring and Riser Diagrams (Von Duprin, Schlage, LCN) ?
  • What is the warranty for Schlage commercial mechanical locks?
  • Hardware finish warranty
  • What is the finish warranty on Allegion products?
  • What is the Falcon lock warranty?
  • When is a AD-Series or CO-Series product considered "Out Of Warranty"?
  • How to Reset a BE367 Deadbolt to Factory Settings
  • Should doors be reinforced for continuous hinges?
  • What is ASTM E-119?
  • Where is the RA closer reinforcement located on a frame for a Regular Arm Closer?
  • Order Forms
  • How is glass cutting size figured for standard or special glass light installed?
  • Can a door have an InPact device and glass lights?
  • Does Steelcraft offer a Kerf Frame feature?
  • What is exposed glass size?
  • What are the thermal factors for Steelcraft door products?
  • Are Steelcraft products Sound Transmission Classification (STC) rated?
  • Are Steelcraft doors and/or frames fire rated?
  • Is Steelcraft an active member of SDI?
  • What is the maximum glass size available on the T-Series door?
  • What is the warranty for Steelcraft products?
  • Do Steelcraft doors and frames meet Florida Building Code (FBC) requirements?
  • Are window kits available for Steelcraft doors?
  • What is 5, 10 and equal (NAAMM/HMMA) hinge spacing?
  • What Steelcraft products have been tested in accordance with SDI's Acoustical Testing Standard #SDI 114?
  • Are thermal break frames available?
  • How are Butt Hinges located?
  • Does Steelcraft have frame installation instructions?
  • Can Steelcraft doors be prepped for the 98/9949 Concealed Vertical Cable Exit Device?
  • Is a Steelcraft Tech Data Manual available?
  • Does Steelcraft use a 7 gage hinge reinforcement on their frames?
  • Steelcraft field paint instructions
  • Are doors available for use with non Steelcraft window kits?
  • FastTrack program information
  • How many anchors are in a frame?
  • When ordering the mullion stabilizers do you need a set per door or does one set set take care of a pair of doors?
  • Is there a care and maintenance document for Ives and Glynn Johnson products?
  • What causes excessive pinhole rust to start showing up on steel frames?
  • Selected the wrong lock model (CO-200 or CO-220) when updating CO Firmware.
  • What is the part number for the Von Duprin maintenance kit?
  • What is the maximum door size for ITS/WHI fire rated doors?
  • What is the maximum door size for UL fire rated doors?
  • Are there any instructions for Von Duprin device maintenance?
  • How should I clean a biometric hand reader?
  • What are Insulclad doors?
  • Blast Resistant Doors
  • What is the minimum rose dimension that can be used with a Steelcraft 61L lock preparation?
  • Does Steelcraft offer the doors and frames galvanized or galvannealed?
  • What is the largest diameter hole that Steelcraft can provide for viewer preps?
  • What is an STC rating?
  • Can doors be prepared for raceways in the factory?
  • What should I do if the CT5000 USB cable gets disconnected during a firmware update?
  • How to remove a double cylinder deadbolt?
  • How do you adjust a door closer?
  • How do I re-hand the M lock?
  • What is the most common practice for running electric power from a frame to the door and hardware?
  • Are CAD drawings available for Steelcraft?
  • What doors are available with monorail preps?
  • Can the 4630/4640 cylinder only be replaced?
  • How do I install an L9000 mortise lock less outside trim?
  • Can you order a 1461 cylinder only?
  • How do you remove an AL lock from a door?
  • What is the part number for 4041/4040XP door closer cylinder?
  • Does LCN still make a closer that has the built in smoke detector?
  • Can L9000 locks be ordered for extended or thick doors?
  • Does Steelcraft have frame installation instructions?
  • Are window kits available for Steelcraft doors?
  • Are astragals required on fire doors?
  • What is DeZigner Trim?
  • What astragals are available?
  • What glass light kits are available in doors?
  • What is the LM9000 mortise lock?
  • Should doors be reinforced for continuous hinges?
  • What is the maximum size for a Dutch Door?
  • Can a door have an InPact device and glass lights?
  • Are glass lights available in the H-Series door?
  • What are the standard hinge and lock spacing for doors and frames?
  • Blast Resistant Doors
  • Does the SL-Series door have a square edge?
  • Does Steelcraft offer the doors and frames galvanized or galvannealed?
  • What is the difference between the L-Series and H-Series doors?
  • Are flush bolts available on the inactive leaf of hurricane double doors with either FBC or NOA approvals?
  • What door meets FBC / NOA Zone 4 requirements?
  • Are H-Series doors available with seamless edges?
  • Do Steelcraft doors and frames meet Florida Building Code (FBC) requirements?
  • Do Steelcraft PW-Series doors and FP-Series frames meet FEMA Tornado Resistant requirements?
  • What is maximum width, height and weight for IVES butt hinges?
  • Is there a latch spacer or reinforcement for the ND lock?
  • Falcon 19 R is sticking when I use the 914 KIL trim.
  • Can Steelcraft doors be prepped for the 98/9949 Concealed Vertical Cable Exit Device?
  • Does an ND50 or ND53 unlock when closing the door?
  • What would cause an EL device to pull and release?
  • How do you adjust a door closer?
  • What causes the top latch of a 1690 to not hold in the retracted position while the door swings?
  • What causes the top rod case to pull away from or strip out of the face of a steel door?
  • Why should you use the LX switch with an ALK being used in Von Duprin surface vertical rod devices?
  • Is the Von Duprin 1609 strike fire rated for pairs of doors?
  • Can the XX-V, 19-V, 24-V or 25-V extension rod be used on the bottom rod?
  • Can the electric strike be used with a vertical rod device on a fire-rated door?
  • What is the part number for the former F588 from Monarch?
  • FIRE RATED SURFACE MOUNTED VERTICAL ROD FIRE DEVICE
  • Is a Steelcraft Tech Data Manual available?
  • What is the minimum stile dimension on the A14-Series door?
  • What is the read range of the Schlage MT11 wall mounted reader?
  • What is GrainTech?
  • What is the read range of the new Schlage MT11 wall mounted reader?
  • How do I contact Customer Service and Technical Product Support Representatives?
  • What anchors are used in FEMA Tornado Resistant openings?
  • What is the purpose for using a 12 gage head reinforcement?
  • What is the break-away point for the Schlage anti-ligature trim?
  • Dry contact
  • Why does my key cylinder spin and not lock or unlock the ND?
  • What is the difference between an LCN CUSH arm, and an LCN EDA arm?
  • What is the LCN fluid - "Liquid X" - temperature range?
  • What is the LM9000 mortise lock?
  • Will a 4040SE open and hold at 180°?
  • What is the Multi Point LM9300 Series?
  • Do 25 series exit devices have a hurricane rating available?
  • Is the XP98/99 device hurricane rated?
  • What exit device is weather rated?
  • Does Von Duprin offer an exit device for exterior use?
  • Does the cylinder cam get inverted on the SD option for the Von Duprin 99 exit device?
  • Is the Von Duprin 1609 strike fire rated for pairs of doors?
  • Does Von Duprin have an exit device that is pneumatic?
  • Does EL conversion kit for Von Duprin exit devices contain mechanism cover plate?