User questions

Question
Answer
  • How do I find information on a Master Key system or structure number?
  • How is a bitting list obtained?
  • Card format
  • L9495EL/EU
  • LM9291EL/EU
  • L9493EL/EU
  • Smart Cards
  • L9095EL/EU
  • RSI Protocol
  • How is the split key construction insert retained in a cylinder?
  • What sections are used on split keys?
  • What is Blockokey keying?
  • What does the cylinder suffix BDC mean?
  • What is the part number for a full size construction control key?
  • What is SLM blocking and how does it effect exit device installation?
  • How does the LM9000 LMV9000 product ship?
  • Will the Falcon 24 R with deadlocking accept the LM/DM switches?
  • What is the XL12-246 or XL12-245 option?
  • Lead times, Freight policies and guidelines?
  • What is the part number for the 88 series dogging screw?
  • Does the door prep need to be altered when ordering the L9000 locks lead lined?
  • Is lead lining a GJ overhead an option or even needed when used in an X-ray room?
  • What is ASTM E-119?
  • Can steel frames be installed after the wall board is installed in stud wall applications?
  • How are Butt Hinges located?
  • Does Steelcraft use a 7 gage hinge reinforcement on their frames?
  • Should doors be reinforced for continuous hinges?
  • HINGE REINFORCEMENT
  • How many anchors are in a frame?
  • Can doors be prepared for raceways in the factory?
  • Where is the RA closer reinforcement located on a frame for a Regular Arm Closer?
  • What options are available to add frame reinforcement for surface closer?
  • Does the SL-Series door have a square edge?
  • Where can I order a Hand Held Device (HHD), Pidion, accessories?
  • Replacement BNC Cable for SNAP Programmer
  • Why is my HHD not connecting to my AD lock?
  • The plug on my CIP Module is broken
  • What should I do if the CT5000 USB cable gets disconnected during a firmware update?
  • What is the Falcon SZ-Series Door?
  • Which mullions are Hurricane Rated?
  • Are flush bolts available on the inactive leaf of hurricane double doors with either FBC or NOA approvals?
  • What makes the devices ordered with the HH hurricane rated?
  • What is the difference between the L-Series and H-Series doors?
  • Where can I find hurricane ratings for Schlage and Falcon?
  • Are glass lights available in the H-Series door?
  • How does Cache mode work on AD400 and AD300 locksets?
  • FastTrack program information
  • Why would a 4600 not open a full 90 degrees?
  • What is the delay time adjustment on a Delayed Action closers?
  • Why would a Senior Swing door slam shut?
  • How do you adjust a door closer?
  • What would cause a Falcon 8200 (8230/8240) operator to slam the door closed?
  • Can you order an ND85 with a primus cylinder?
  • Will a Falcon cylinder work in a Schlage lock?
  • How do I change the hand of a hotel cylinder?
  • What is the cylinder part number for an ND-Series lock?
  • What is the part number for an AL Series cylinder?
  • What does the hotel indicator look like for the A, AL, D, and ND?
  • Will the L9485 or L9486 operate without a hotel cylinder?
  • How does a Falcon Hotel cylinder operate?
  • What hinges can an EPT be installed with?
  • What is the distance from the top of an 83" 600/700 model hinge to the centerline of the EPT prep?
  • Does the wire size of an EPT affect the operation of an EL device?
  • Where is common cutout for Von Duprin EPT prep in Ives 224 Continuous Hinge?
  • Can an EPT be used with Cam Lift Hinges?
  • EL Device Troubleshooting Guide
  • What is a raceway?