User questions

Question
Answer
  • What is the finish warranty on Allegion products?
  • Hardware finish warranty
  • What is the warranty for Schlage commercial mechanical locks?
  • schlage residential warranty
  • What is the warranty for Steelcraft products?
  • What is the Von Duprin warranty?
  • What is the difference between Panic Hardware and Fire Exit Hardware?
  • What products are available with an antimicrobial finish?
  • What is the Falcon lock warranty?
  • What are Hold Open Closers & Magnets?
  • What would cause an ME Series closer (2310ME/4310ME/4410ME) to pop back into hold open as it is closing?
  • Why does the ND40 stay locked after egress?
  • Does an ND50 or ND53 unlock when closing the door?
  • Outside lever on the T and RU 571's won't unlock after egress.
  • In what direction should the hold open nut be pointing for a 4041 H closer, up or down?
  • What would cause my door closer to try and open the door instead of closing it?
  • Can a magnet, or sentronic device, be released and close the door from a button at a desk?
  • Can you power an electric strike or maglock from the 9500 Series Senior Swing?
  • Will the 9550 series Senior Swing work with a strike and auto flush bolts?
  • What causes a Senior Swing door to hang open and not close?
  • Does the 9540 Senior Swing need a separate relay board for wiring to electric locks?
  • What is the replacement for the Locknetics 9100 series electric strike?
  • What is the power output on the Senior Swing 9500 series?
  • What is the power draw of a Senior Swing series operator?
  • When did we start shipping the Senior Swing, Benchmark, and Falcon operators with the ES Filter?
  • How do you order a Senior Swing header for a 2810 on one leaf and a 2010 on the other?
  • I get three green blinks of the Schlage key and it says motor stall on my SUS/HHD during diagnostics?
  • Why is the AD300 blinking Green and Red?
  • What is low battery?
  • What are the TWO red SCHLAGE flashes on an AD400?
  • Can L9000 locks be ordered for extended or thick doors?
  • Is the Schlage Latitude and Longitude lever available in a stainless steel finish?
  • What other locks can the blue lever removal tool 24002693 be used with?
  • What is the square block that holds the L lock levers onto the door?
  • What is the part number for the inside lever on an L9000 lock?
  • How does the Von Duprin 98/99 rim or vertical rod exit device with lever trim convert from L to L-NL function?
  • Can you get an E9875L or E9975L with a rigid lever (L-NL or L-DT)?
  • Is a 20 minute label door a real fire door?
  • What are Hold Open Closers & Magnets?
  • Does LCN still make a closer that has the built in smoke detector?
  • What are Pneumatic Automatic Operators?
  • Are intumescent seals or gaskets required on fire rated steel doors?
  • Can the electric strike be used with a vertical rod device on a fire-rated door?
  • What is the maximum glass light size on a 3 hour (180 minute) fire rated door?
  • Is the XP98/99 device hurricane rated?
  • Factory installed louvers?
  • What are the thermal factors for Steelcraft door products?
  • Are glass lights available in the H-Series door?
  • Can louvers be installed in fire rated transom frames?
  • LOUVER
  • Is replacement aluminum glass light trim available?
  • Are window kits available for Steelcraft doors?
  • What is DeZigner Trim?
  • Lead times, Freight policies and guidelines?
  • Will the new concealed vertical cable system work with any door height?
  • How do I contact Customer Service and Technical Product Support Representatives?
  • Is the Falcon Y lock discontinued?
  • Does Ives offer a continuous hinge for lead lined doors?
  • Do I have to couple each lock with the HHD/SUS after the coupling password is changed or updated?
  • Where can I download the latest version for the Schlage Utility Software?
  • Do I have to couple each lock with the HHD/SUS after the coupling password is changed or updated?
  • Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
  • Which AD firmware package version supports WRI400/CT5000 devices?
  • Can the low coin cell Nuisance delay be Disabled on a CO200?
  • The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
  • How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?