User questions

Question
Answer
  • FastTrack program information
  • Order Forms
  • Can the AD-Series and CO-Series magnetic card credential readers be set to read data from different magnetic card tracks?
  • Common wiring diagrams
  • How do I contact Allegion Customer Service or Technical Support?
  • Can Steelcraft doors be prepped for the 98/9949 Concealed Vertical Cable Exit Device?
  • How to Reset a BE367 Deadbolt to Factory Settings
  • Where can I download the latest version for the Schlage Utility Software?
  • Can the low coin cell Nuisance delay be Disabled on a CO200?
  • Is there a way to clone a failed PIM400 so it could be replaced without having to re-link associated locks?
  • Which AD firmware package version supports WRI400/CT5000 devices?
  • The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
  • How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?
  • Does SUS (Schlage Utility Software) run on the HP IPAQ PDA?
  • Schlage Residential products, information and brochures?
  • How do I setup remote wireless access to my Schlage Sense Smart Deadbolt (BE479) with HomeKit?
  • Will the 6300 electric strike work with 88-F or the 88 rim panic?
  • What is the backset for a 98/99 rim device with a 1609 strike?
  • RIM PANIC DEVICE
  • When are Panic Devices required?
  • What strike is used for a pair of doors with a Dor O Matic Rim device x Flushbolts on inactive door?
  • Is the Von Duprin 6111 electric strike compatible with Von Duprin XP98/99 rim exit device?
  • FastTrack program information
  • How do I specify temporary construction cores?
  • Are window kits available for Steelcraft doors?
  • What is the standard backset on a Falcon B lock?
  • When ordering the ND lock less cylinder will it come with a tailpiece?
  • Order Status
  • How does the LM9000 LMV9000 product ship?
  • What keyway comes with the Falcon 19-KIL?
  • Why does my 7500 retract the latch bolt but not re-lock the trim?
  • Does the cylinder cam get inverted on the SD option for the Von Duprin 99 exit device?
  • Is the SD option available with Von Duprin QEL 98/99 exit devices?
  • What is (SD) Special Dogging?
  • What power supply replaces the PS 873 - 4TD?
  • What replaces the Von Duprin PS873 power supply?
  • How do I add the Special Dogging (SD) option to a 98/9927 vertical rod device?
  • How many Von Duprin QEL devices can be connected to a power supply?
  • What is the finish warranty on Allegion products?
  • Hardware finish warranty
  • What is the warranty for Schlage commercial mechanical locks?
  • Is a dead battery on the HHD covered under warranty?
  • Will there be 900-2Q boards for warranty purposes now that the QEL'S do not require the boards?
  • What is the Von Duprin warranty?
  • When is a AD-Series or CO-Series product considered "Out Of Warranty"?
  • Is a dead battery on the HHD covered under warranty?
  • What is SRI?