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User questions

FastTrack program information
Common wiring diagrams
Will the new concealed vertical cable system work with any door height?
How do I contact Customer Service and Technical Product Support Representatives?
Order Forms
What makes the devices ordered with the HH hurricane rated?
What is SRI?
What is GrainTech?
How do you mount an LCN door closer on an arched or radius door?
How to order an extended D knob series lock?

How to convert a ND series lock cylinder format from PD to BD?
Is a Steelcraft Tech Data Manual available?
Can wood doors be used with with double egress frames?
Can a door have an InPact device and glass lights?
Will Schlage make a cylinder in another vendors keyway?
Does Steelcraft offer a Kerf Frame feature?
Does Steelcraft prime paint doors and frame?
What is the maximum glass size available on the T-Series door?
What are the minimum stile and rail dimensions for the L-Series door FG, FG2 & FG3?

What are the amperage and power supply requirements for the Von Duprin Chexit (CX) devices?
Why does the fuse blow in the power supply when arming the Von Duprin Chexit device?
Is a fire alarm board required for a Chexit using the PS914?
How many Chexit devices can be operated from the PS914 power supply?
What gauge wire is needed for a CX device?
Why does a Chexit device blink once then powers down?
Why is my Von Duprin Chexit device not lighting up or arming?

What is the minimum dimension from the edge of the door to a glass light cutout?
What is the Von Duprin warranty?
What is the warranty on a power supply?
Can I bypass the circuit board on a M420 M450 or M490: Unsupported voids warranty
Does Von Duprin offer an exit device for exterior use?
Where can I order a Hand Held Device (HHD), Pidion, accessories?
Is a dead battery on the HHD covered under warranty?
How many Von Duprin QEL devices can be connected to a power supply?

Are the Pushbar Retrofit Kits (PBKIT) the same for 98/99 and 33A/35A series devices?
Does the push bar end cap come as a separate item or do you have to order the push bar kit on the 33/35A or 98/99?
Can you field install a RX switch on the 24/25 device?
Will the EL retrofit kit work on an old style 3347?
Can you cut the EL conversion kit - 3' base plate to fit a 30" 9947 device?
Is there an Exit Alarm Retrofit Kit (EAK) for the 19 series?
Why does my Chexit device open without sounding the alarm?

FastTrack program information
How do I specify temporary construction cores?
Are window kits available for Steelcraft doors?
What is the standard backset on a Falcon B lock?
What is the part number for a blade stop shim for a 6111 or 6113 electric strike?
When ordering the ND lock less cylinder will it come with a tailpiece?
Order Status
How does the LM9000 LMV9000 product ship?
What keyway comes with the Falcon 19-KIL?

Which way is the tail piece of the rim cylinder is inserting into the Von Duprin 98/99 rim device from 996L trim?
How do I order an 88 rim to accept NL cylinder and pull by others?
What cylinder is used for the Von Duprin -2 double cylinder function?
Does the Schlage SFIC rim housings accept both 6 and 7 pin IC cores?
What is the length of a Schlage rim cylinder?
What is the tailpiece and driver part number for the 20-057?
What cylinder does the 512 TP NL use?
Does Schlage offer a Rim cylinder FSIC housing less core?
What cylinder is used on the 2670?