User questions

Question
Answer
  • Where can I download the latest version for the Schlage Utility Software?
  • Can the low coin cell Nuisance delay be Disabled on a CO200?
  • The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
  • Is there a way to clone a failed PIM400 so it could be replaced without having to re-link associated locks?
  • Which AD firmware package version supports WRI400/CT5000 devices?
  • How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?
  • What would cause an EL device to pull and release?
  • What wire gauge and run is recommended for Von Duprin electric latch retraction EL device?
  • Does an ND50 or ND53 unlock when closing the door?
  • Why does the ND40 stay locked after egress?
  • Why will my EL 1490 fire my latches but not hold?
  • How do you adjust a door closer?
  • EL Device Troubleshooting Guide
  • Why does my lever sag on an L9000?
  • Why doesn't the AD-Series-Exit Device communicate with the Hand Held Device after rehanding the lockset?
  • Do I need the XN12-012 spacer to install an ND lock on a 1 3/8" door?
  • What are the new announced ND-Series features?
  • What is the part number for the lever return spring for the MA lock?
  • What is the part number for the springcage for an L9000 lock?
  • Why can't I get my JD YA6 cylinder to install into an AD-Series lock?
  • Why can't a new spring cage or driver be installed on an older AL lock?
  • Why does the lever on my T lock lever droop?
  • What are the part numbers for the ND lock spring cages?
  • What is the ANSI A115.1 Government 86 Door Prep for the L9000 lock?
  • Why does my lever sag on an L9000?
  • What are the dimensions of the 993 spacer plate underneath the CO 993 Trim?
  • AD-993 - Cylinder loose in lever - Spacer missing
  • Is there a spacer for the Schlage B500 or Falcon D200 deadbolts for use on a 1 3/8" door?
  • White plastic sleeve for Orbit knob
  • Does the SL-Series door have a square edge?
  • Can a magnet, or sentronic device, be released and close the door from a button at a desk?
  • Can I mount an LCN Cush closer with an GJ overhead stop?
  • Can a 4040 regular mount installed on the pull side and a Glynn Johnson 90 be mounted together?
  • How do you mount an LCN door closer on an arched or radius door?
  • Does LCN still make a 4010SE / 4110 SE?
  • What is the mounting difference between a 2010 closer and a 2030 closer?
  • What is 5, 10 and equal (NAAMM/HMMA) hinge spacing?
  • How are Butt Hinges located?
  • What is Steelcraft's standard hinge locations for a 6'8" high frame from head to top of each hinge?
  • Where is the Fire Label located on a door and a frame?
  • Where is common cutout for Von Duprin EPT prep in Ives 224 Continuous Hinge?
  • What are the standard hinge and lock spacing for doors and frames?
  • What is the distance from the top of an 83" 600/700 model hinge to the centerline of the EPT prep?
  • What are the frame hinge locations for a 9'0" door opening?
  • How close can the top hinge be to the top of the door?
  • Order Forms
  • FastTrack program information
  • Common wiring diagrams
  • How do I contact Allegion Customer Service or Technical Support?
  • Why is the AD300 blinking Green and Red?
  • Who to contact?
  • How do I contact Schlage Biometrics Technical Support?
  • What is the part number for the dogged cam used in modular cylinders?
  • What type of cylinder is the 20-001?
  • What cam do Schlage mortise locks use?
  • Which conventional cylinder cam is used with an Adams Rite MS series lock?
  • What is the part number for a Schlage cam to operate a Corbin lock?
  • What mortise cylinder cam do I use on a Falcon MA lock?
  • ND keycam part numbers.
  • What is the part # for Doromatic pinion cam?
  • THICK HUB SHOE
  • What is the part number for the lever return spring for the MA lock?
  • What is the part number for the springcage for an L9000 lock?
  • What are the part numbers for the ND lock spring cages?
  • Why can't I get my JD YA6 cylinder to install into an AD-Series lock?
  • Why does the lever on my T lock lever droop?
  • Why does my lever sag on an L9000?
  • What was the part number for the old D series levers spring cage?
  • Why can't a new spring cage or driver be installed on an older AL lock?
  • Are the ND, NDe, AD and CO levers the same?