User questions

Question
Answer
  • What wire gauge and run is recommended for Von Duprin electric latch retraction EL device?
  • Why is the Von Duprin PS873 power supply buzzing or chattering?
  • What gauge wire is needed for a CX device?
  • What size wire and run is recommended when using a PS914-2RS?
  • Does the wire size of an EPT affect the operation of an EL device?
  • Why would the horn sound when the solenoid tries to engage on a Von Duprin Chexit device?
  • CX will not arm. Red light on solid waits 10 sec, light goes out and cycle repeats
  • Schlage MTMS15 and MTMSK15 Reader Compatiblity with CT5000
  • Does Schlage offer a 7 pin FSIC?
  • Usable COM Port Range in CDT
  • Why is the battery draining so quickly on an AD-Series lock with a Keypad ONLY (KP) credential reader?
  • Is E9975L-NL-F a valid configuration?
  • How do you create a custom Mifare configuration with DX2400 Xceed cards and the HandNet Lite software?
  • Can I communicate via RS-232 to a Hand Reader if they have an EN-200 ethernet or MD-500 modem installed?
  • ProExpress Program Guidelines
  • How can I get help for my Locknetics Products?
  • PED-500 locks
  • Schlage Home app is unable to set up my Schlage Encode™ Smart WiFi Deadbolt (BE489)
  • Schlage Express
  • SMT
  • Can the AD-200 and CO-200 be manually programmed?
  • Can I get Excel spreadsheet data from my Schlage Express Software reports?
  • What versions of Microsoft Windows are compatible with Schlage Express version 4.4.2?
  • What is the part number for a L mortise lock spindle?
  • Can you order the Schlage L series mortise lock with knob on one side and lever on the other?
  • What parts are needed to install an L lock on an 1 3/8" door?
  • Is there a round corner armor front for the L series mortise lock?
  • What are the part numbers for the inside and outside knobs for the L series?
  • Is the L-Series mortise lock UL rated?
  • What cylinder length do you use for escutcheon trim for the L series mortise lock?
  • How long does it take to install a L Series mortise lock?
  • What is the part number for the springcage for an L9000 lock?
  • Are parts still available for the old Falcon M locks?
  • What is the part number for the lever return spring for the MA lock?
  • What type of cylinder is the 20-001?
  • What type of cylinder is the 30-001?
  • What are the maximum door width and height sizes?
  • Can doors be prepared for raceways in the factory?
  • What is the wire gauge on the L9000 mortise locks?
  • How do you order the L series thumbturn with the ADA option?
  • How do you convert a L9080 to a L9070?
  • What is the difference between the L-Series and H-Series doors?
  • What are the wiring details for the Schlage L9000 mortise RX switch?
  • What is the L Series inside lever mounting plate part number?
  • Does the SL-Series door have a square edge?
  • What cam do Schlage mortise locks use?
  • What core options are available in L-Series door?
  • Are stainless steel doors and frames available?
  • What are the minimum stile and rail dimensions for the L-Series door FG, FG2 & FG3?
  • What is the part number for the lever return spring for the old M series mortise lock?
  • What is the part number for the L lock solenoid?
  • What does the hotel indicator look like for the A, AL, D, and ND?
  • What backsets are available on Schlage and Falcon locks?
  • What indicator options are available with the Schlage L9000 mortise locks?
  • What other locks can the blue lever removal tool 24002693 be used with?
  • What is a Mechanical Lock?
  • What is the max rating available on an full glass (FG) door?
  • Available kits to convert classroom mortise locks to classroom security locks.
  • What type of cylinder does theVon Duprin 373L trim take?
  • Is the Schlage Latitude and Longitude lever available in a stainless steel finish?
  • What is the part number for the L series handing screw?
  • What doors are available with monorail preps?
  • What is the Buy American Act (BAA)?
  • Factory installed louvers?
  • How thick is the 09-611 indicator?
  • What are the standard door and frame clearances?
  • How to build an L-Series chassis.
  • What are the dimensions of the L series lock case?
  • What are the part numbers for the mounting posts and screws for an L9000 lock?
  • What type of switch is used for the RX and latch monitoring options for the ND and L locks?
  • What are the thermal factors for Steelcraft door products?
  • L-SERIES
  • SL-SERIES
  • What was the part number for the old D series levers spring cage?
  • Is the spring torque on 3SP1 hinge adjustable?
  • Why can't a new spring cage or driver be installed on an older AL lock?
  • Why can't I get my JD YA6 cylinder to install into an AD-Series lock?
  • How do you adjust a door closer?
  • Why does the lever on my T lock lever droop?
  • What are the part numbers for the ND lock spring cages?
  • What is the part number for the 6210 spring and lip replacement package?
  • What is the part number for the Spring Cush block?
  • How do you identify what size a 2030 closer is?
  • Is the 2030 spring adjustable?
  • Is the deadlocking spring replaceable on a 19-R device?
  • Schlage Residential products, information and brochures?
  • Does Schlage offer a Rim cylinder FSIC housing less core?
  • What is the part number for the Schlage small format rim cylinder tailpiece?
  • What is the part number for the Schlage thumbturn rim cylinder?
  • Does the Schlage SFIC rim housings accept both 6 and 7 pin IC cores?
  • What is the length of a Schlage rim cylinder?
  • Which way is the tail piece of the rim cylinder is inserting into the Von Duprin 98/99 rim device from 996L trim?
  • What cylinder is used on the 2670?
  • What cylinder does the 512 TP NL use?
  • How do I order an 88 rim to accept NL cylinder and pull by others?
  • What cylinder is used for the Von Duprin -2 double cylinder function?
  • What is the tailpiece and driver part number for the 20-057?
  • How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?
  • Can I have multiple Hand Held Devices (HHD) coupled to the same lock?
  • What is the SUS feature "Device Template"
  • How does Cache mode work on AD400 and AD300 locksets?
  • What is the new option for the old 873-AC board?
  • Brivo Access Control Panel does not work with a PIB300-2D or a PIM400-TD2
  • Why does the DC output voltage on the PS914-2RS or PS914-4RL drops when access control is activated?
  • Wiring diagrams for Avigilon RedCloud Access Control System with AD-300 Hardwired, AD-400 Wireless Locks.
  • Schlage Express
  • Is the C987 a small format or full size core?
  • Can the Falcon 25-V be cut to fit on a 2' door?
  • Will a 4040SE open and hold at 180°?
  • Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
  • The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
  • How do I fix a Benchmark 9100 that the belt keeps sliding down on motor gearbox?
  • Is the Schlage Latitude and Longitude lever available in a stainless steel finish?
  • Does Falcon provide an On/Off switch for the 8200 series operator?
  • What is the part number for the plate and the 2030 cylinder?
  • What is the maximum door thickness a rim cylinder can fit on?
  • Is a standard cylinder keyway such as "C" available in SFIC?
  • Is dogging available w/ EL option on 24 or 25 series devices?
  • How do you get a 4600 Series operator out of "Fire Alarm" mode?
  • Where can I order a Hand Held Device (HHD), Pidion, accessories?
  • I get three green blinks of the Schlage key and it says motor stall on my SUS/HHD during diagnostics?
  • Can you get a 33/35A Rim device fire rated?
  • Can you get the ND series lock in a 609 finish?
  • Can I get Falcon locks in a 612 finish?
  • Why do I get error message "E701 - Programming Lock Failed" on my Hand Held Device while programming an AD lockset?
  • If you order the Von Duprin trim only do you get the screw pack for a 1 3/4" and 2 1/4" door?
  • How do I manually program the AD300 RS-485 Address?
  • Why is the AD400 unlocked after I tested it with my SUS/HHD.
  • Can the Von Duprin exit alarm ALK and electric latch retraction QEL or EL device be in the same device?
  • What is SRI?
  • What does B80 or B140 indicate on an ME closer?
  • Are lever trims available for DOM devices?
  • Which closers are available with the TEL option?
  • Are glass lights available in the H-Series door?
  • Where can I find discontinued G lock templates?
  • Replacement BNC Cable for SNAP Programmer
  • The plug on my CIP Module is broken
  • Do LCN closers come with thru bolts?
  • CM Lock Manual Programming Disabled
  • What sections are used on split keys?
  • What are the 1460 closer arm options?
  • Where are the PS914 instructions?
  • Does LCN still make a 4010SE / 4110 SE?
  • Is there a Fire-Rated 33A Rim device?
  • Is the 612 finish offered in the S Series?
  • Is the 2227 panic exit device available LBR?
  • How do I program my device?
  • Explain the ND80 function.
  • What is exposed glass size?
  • How hot do the 6000 electric strikes get?
  • What are the TWO red SCHLAGE flashes on an AD400?
  • Can you get Avalon lever for 25 series lever trim?
  • Does Von Duprin still supply cylinders keyed alike?
  • Do I have to use the 388 to get NL-OP on a 33A/35A series device?
  • Can I get a replacement arm for an old 4110SE closer?
  • How do you get the digital read out to light up on the Senior Swing Control Box?
  • What would cause a key to get stuck in a cylinder?
  • Can I get a Senior Swing with a reduced opening force gearbox?
  • Is CD an option for the Dor O Matic devices?
  • Why won't my HHD connect to the AD300 lock?
  • Do we offer a weatherproof electric strike?
  • Can I use the 10-072 strike with a L400 Series lock?
  • On which closer is the fusible link arm available?
  • What is the part number of the most recent SE track?
  • How do you remove an AL lock from a door?
  • Should a solenoid be hot to the touch?
  • Does Schlage make a Profile cylinder?
  • What is the part number for the offset link for 98/9947WDC devices?
  • Can the EL solenoid be replaced in the former Monarch 17/18 devices?
  • What other locks can the blue lever removal tool 24002693 be used with?
  • Is the Double Cylinder option available on Von Duprin vertical rod models of the 98/99 series exit device?
  • How does the Von Duprin 98/99 rim or vertical rod exit device with lever trim convert from L to L-NL function?
  • Can you get a metal cover on a 1461?
  • Can I get parts for an old 4610/4620 auto operator?
  • What does AVB mean in a closer?
  • Does a SEH require a door closer?
  • What would replace a 4013 closer?
  • How is a bitting list obtained?
  • Why can't I get my JD YA6 cylinder to install into an AD-Series lock?
  • How do I get a Size 1 (ADA) closer to close against air pressure?
  • I replaced the CT5000 coin cell, but I still get a Low Battery indication.
  • Can I get the RU series with a Schlage Full Size Interchangeable core?
  • Can you get an E9875L or E9975L with a rigid lever (L-NL or L-DT)?
  • Can I get the T series with a Schlage Full Size Interchangeable core?
  • “Invalid username or password” error when logging into my Schlage app account
  • Can I get Excel spreadsheet data from my Schlage Express Software reports?
  • Do I need to order the LCN 4040XP closer X ST-3596 to get the cover screw to secure the snap on cover to the cylinder?
  • Does Allegion write specifications and specs?
  • What are the steps I need to take in order to do a card emulation test between biometric hand readers?
  • Does Allegion assist with access control?
  • ACCESS CONTROL FUNCTION
  • Access control software
  • Will Schlage make a cylinder in another vendors keyway?
  • Can I order a PROX reader with any biometric F-Series HandPunch device?
  • How is the ND170 installed?
  • Which keyed removable kit is used with a 4754, 4854, 9854, or 9954 mullion?
  • Why does my 7500 retract the latch bolt but not re-lock the trim?
  • Are there parts available for the obsolete 330 series door closer?
  • What is the part number for a blade stop shim for a 6111 or 6113 electric strike?
  • Are there any parts available for the old Dor-O-Matic 1200 overhead concealed series closers?
  • Can I order a "one piece" top rod for an 8827 for a 9' door?
  • What parts are shipped with the 80-036 uncombinated SFIC core?
  • What is the model number for the Ives door edge pull?
  • Can you have a security stud hinge with a TW option?
  • Which closer should I use for a "High Wind" condition?
  • Why does my AD-200 not accept a new programming code?
  • The Von Duprin 98 or 99 ALK kit will not sound the horn
  • What arm can I use for the old LCN 4030/4130 closer?
  • How do I get service on my Astro Swing operator that isn't working properly?
  • Is the Von Duprin EL option available on Von Duprin XP98 or XP99 exit devices?
  • Can you mount a 4041 Cush arm with a EDA arm template and get 180 degrees opening?
  • What is Everest 29 keyway?
  • What is the best way to test the Von Duprin EL solenoid?
  • Why is the L0170 not available in the L escutcheon design?
  • How can I get help for my Locknetics Products?
  • Does the 24 series have electrified trim?
  • Can I get a 4040XP with delayed action?
  • Is a Steelcraft Tech Data Manual available?
  • How do you get the camera calibration values on a biometric F-Series HandPunch?
  • Do we offer HD-QEL?
  • Is the 2036 still available?
  • What are Frascio levers?
  • What is the part # for the 4040 regular arm?
  • When were 313AN & 315AN anodized finishes changed to SP313 (695) and 622 powder coat finishes?
  • Is there a way to get a dry contact signal from a Chexit device when it is in alarm?
  • Why doesn't full rotation of the AD or CO Series Exit Trim (993) outside lever fully retract the Von Duprin 98/99 Exit Device latch?
  • How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?
  • CM Lock Manual Programming Disabled
  • How do I manually change PIN length on an AD200?
  • How is a CM lock manually programmed?
  • Are LCN metal covers a ferrous or non ferrous Material?
  • Are Lead Lined covers needed for LCN Closers?
  • Can you get a metal cover on a 1461?
  • Do I need to order the LCN 4040XP closer X ST-3596 to get the cover screw to secure the snap on cover to the cylinder?
  • METAL COVER
  • What is SRI?
  • How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?
  • CM Lock Manual Programming Disabled
  • How can I get help for my Locknetics Products?