User questions

Question
Answer
  • Schlage Mobile Credential – Troubleshooting Errors
  • Why doesn't my AD lock go into Construction Mode?
  • Schlage Engage - "Credential has been used in the past and cannot be reused" Error
  • I cannot see the Credential Badge ID number of an enrolled credential in Engage.
  • Cannot add a mobile credential to an Engage user.
  • When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.
  • What maintenance is required for an LCN closer?
  • When did LCN quit making traditional potbelly style closers?
  • Does LCN repair or sell rebuilt closers?
  • Is there adjustment limits on the regulation valves of LCN manual closers?
  • Where are hardware templates?
  • What would cause a door closer to slam?
  • How do you adjust a door closer?
  • Does the old style 4030 have the same templating as the new style 4031?
  • Can the fluid in an LCN door closer be filled out in the field?
  • What are the LCN standard finishes?
  • What products are available with an antimicrobial finish?
  • What powder coat best matches US10B for a closer?
  • Does LCN repair or sell rebuilt closers?
  • Warranty information on Allegion Commercial products.
  • Which of the Pneumatic operators uses the same cylinder?
  • Which arm is the same as the 4640 regular arm?
  • LOW ENERGY OPERATOR
  • Why would a Falcon 8200 Series operator be blowing the fuse?
  • What are Electro-hydraulic Automatic Operators?
  • How do I get service on my Astro Swing operator that isn't working properly?
  • What is the difference between the Senior Swing 9540 and 9530 Series power operators?
  • What is the input / output of the 8200 series operator?
  • What would cause a Senior Swing to open too far?
  • What is power boost on a Senior Swing or Benchmark operator?
  • What is the maximum glass light size available on a 20 minute sidelight frame?
  • What is ASTM E-119?
  • How many P & D (Pierce and Dimple) holes are in a frame?
  • Are Steelcraft doors and/or frames fire rated?
  • What fire ratings are available on DW-Series Borrowed Lights?
  • What is the maximum size of a UL fire rated three (3) sided frame?
  • What is the maximum size of a ITS/WHI fire rated three (3) sided frame?
  • What is the maximum frame size for a label transom and sidelight frame?
  • Are Steelcraft products Sound Transmission Classification (STC) rated?
  • Are Ives butt hinges fire rated?
  • Shipping Cartons for NDE, AD, and CO Series Locks
  • What are the differences between the old PCB and the new PWM?
  • Schlage Mobile Credential – Troubleshooting Errors
  • Why doesn't my AD lock go into Construction Mode?
  • Schlage Engage - "Credential has been used in the past and cannot be reused" Error
  • How many Von Duprin QEL devices can be connected to a power supply?
  • What power supply do I need for my 2 QELA devices with LCN auto operator?
  • Will the Von Duprin PS902 power supply operate the QEL device?
  • Will the MPB-842 or MPB-840 power EL or QEL devices?
  • Issues Receiving E-mails from Engage
  • How to I update my email address for my Engage account?
  • What should I do if the CT5000 USB cable gets disconnected during a firmware update?
  • How does Dynamic Channel Switching (DCS) work on the AD-Series?
  • How come I no longer see my Users and Doors, etc when logging into the Engage web portal.