User questions

Question
Answer
  • Does LCN repair or sell rebuilt closers?
  • Warranty information on Allegion Commercial products.
  • Which of the Pneumatic operators uses the same cylinder?
  • Which arm is the same as the 4640 regular arm?
  • LOW ENERGY OPERATOR
  • Why would a Falcon 8200 Series operator be blowing the fuse?
  • What are Electro-hydraulic Automatic Operators?
  • How do I get service on my Astro Swing operator that isn't working properly?
  • What is the difference between the Senior Swing 9540 and 9530 Series power operators?
  • What is the input / output of the 8200 series operator?
  • What would cause a Senior Swing to open too far?
  • What is power boost on a Senior Swing or Benchmark operator?
  • What is the maximum glass light size available on a 20 minute sidelight frame?
  • What is ASTM E-119?
  • How many P & D (Pierce and Dimple) holes are in a frame?
  • Are Steelcraft doors and/or frames fire rated?
  • What fire ratings are available on DW-Series Borrowed Lights?
  • What is the maximum size of a UL fire rated three (3) sided frame?
  • What is the maximum size of a ITS/WHI fire rated three (3) sided frame?
  • What is the maximum frame size for a label transom and sidelight frame?
  • Are Steelcraft products Sound Transmission Classification (STC) rated?
  • Shipping Cartons for NDE, AD, and CO Series Locks
  • What are the differences between the old PCB and the new PWM?
  • Schlage Mobile Credential – Troubleshooting Errors
  • Why doesn't my AD lock go into Construction Mode?
  • Schlage Engage - "Credential has been used in the past and cannot be reused" Error
  • How many Von Duprin QEL devices can be connected to a power supply?
  • What power supply do I need for my 2 QELA devices with LCN auto operator?
  • Will the Von Duprin PS902 power supply operate the QEL device?
  • Will the MPB-842 or MPB-840 power EL or QEL devices?
  • Issues Receiving E-mails from Engage
  • How to I update my email address for my Engage account?
  • What should I do if the CT5000 USB cable gets disconnected during a firmware update?
  • How does Dynamic Channel Switching (DCS) work on the AD-Series?
  • How come I no longer see my Users and Doors, etc when logging into the Engage web portal.
  • What is the maximum door thickness a rim cylinder can fit on?
  • What cylinder is used for the Von Duprin -2 double cylinder function?
  • How do I order an 88 rim to accept NL cylinder and pull by others?
  • Can I add a cylinder function to the 98/99 Rim EO device?
  • Can you add double cylinder to an existing 99 rim device?
  • What cylinder is required for the 360L from Von Duprin?
  • Where can I download the latest version for the Schlage Utility Software?
  • When should I update the firmware in my AD Series or CO Series products?
  • The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
  • Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
  • How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?
  • Why do I get error message "E701 - Programming Lock Failed" on my Hand Held Device while programming an AD lockset?
  • How to submit a request for a Schlage special?