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nde door file update
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Question
Answer
Engage Locks - Firmware Version Not Showing Updated in Portal after Upgrade
Resolution:
Sync the controller or lock via the mobile app to update the web portal with the new firmware version.:
Why do I get error message "E701 - Programming Lock Failed" on my Hand Held Device while programming an AD lockset?
Resolution:
Update your lockset using ADFwPkg 2.19.0 or higher. This new firmware update resolves this programming error problem (E701) and the error will no longer be presented.:
How does Cache mode work on AD400 and AD300 locksets?
Resolution:
An AD400 granting credentials access in “cache mode” will blink the Schlage with the normal green LED, followed by a brief red Schlage LED flash, indicating no RF communication and access was grant...:
Are the ND, NDe, AD and CO levers the same?
Resolution:
Between January 30, 2017 June of 2019, the AD and CO cylindrical lock levers were incompatible because of the ND / NDe lever and spring cage design change in January of 2017.Prior to January ...:
What is the part number for the tailpiece needed to convert NDE from JD to PD?
Resolution:
Tailpiece needed is N523-023:
Engage NDE and LE - Mechanical Key Override and Audits
Resolution:
A mechanical key entry will cause a forced door if the NDEB is in the locked/secure state. There is no Key switch in the NDE. When a key opens the door the NDE see the DPS change and reports t...:
NDE
Resolution:
NDE Series wireless locks utilize the standard ND cylindrical door prep. NDE Series wireless locks simplify installation by combining the lock, credential reader, door position sensor and request-t...:
Will a 25 series device directly replace a like model 18 series device?
Resolution:
The 25 series devices was designed to replace the 18 series & will completely cover existing door prep from a 18 series device. However, some door re-prep is required for the current 25 de...:
Can automatic door bottoms be installed in standard Steelcraft doors?
Resolution:
Special (custom) option: a special/optional end channel that will support the following manufactures: National Guard (422/423/522) Pemko (443) Zero International (360/364).:
How do you remove an AL lock from a door?
Resolution:
AL-Series and discontinued D Lever-Series locks use castle nuts to hold the chassis to the spring cages and to keep the chassis positioned in the door. This causes confusion at times when the lock ...:
How to transfer files from Schlage Express from one computer to another
Resolution:
How To: Transfer files from Schlage Express Software from one computer to another, in the event a new computer is going to be the only access point for set up or the password was changed in the s...:
What different types of door coordinators are available?
Resolution:
There are 2 types of door coordinators available: Bar Coordinators (Ives COR Series): Surface mounted to the bottom surface of the frame soffit. The active door lever, located nearest to th...:
How do you adjust for door thickness on an AL lock?
Resolution:
The standard door range for an AL lock is 1 3/8" to 1 7/8". Using the supplied instruction sheet, align the springcage post to desired door thickness by adjusting the outside castle nut. See inst...:
What are the different door cores available?
Resolution:
The five most common cores are honeycomb, polystyrene, polyurethane, steel stiffened, and temperature rise. Honeycomb core doors are used for interior and exterior openings where high thermal...:
What would cause a door closer to slam?
Resolution:
There are a few things that can cause a closer to slam. The closer could be adjusted incorrectly. Turn all regulating screws clockwise until they stop. Then open each valve 1 and 1/2 turns. If t...:
Why won't the 5100 24v strike work on both a RH & LH door?
Resolution:
The 5100 strike details are listed below: Only operates with 12VDC or 24VDC power supply. Will not operate with AC transformer. 12 or 24VAC can be converted to 12/24VDC using Von Duprin SO12 o...:
How do I order a lock for a non-standard or thick door?
Resolution:
Most locks will have a standard door range they will install on, but occasionally customers will want to use them on thicker doors. In order to do so, the extended door thick...:
Is the CS210 adjustable for either a 5 1/2" or 4" door prep?
Resolution:
The CS210 has a patented center-to-center adjustment that will switch from the standard 4" door prep to 5-1/2". Only these two dimensions are available.:
What parts do I need to convert my AL lock to fit a 2" thick door?
Resolution:
Part required by function:2 each A700-043 driver & A700-034** lever insert in addition to the chassis parts below:AL10S – 2 hubs A700-028AL25D – 2 hubs 1 A700-028 (inside), 1 A700-030 (outside)...:
Can you replace a regular arm with a hold open with out moving the door closer?
Resolution:
Yes, as long as you stay with the like style arm. Example: replace an RW/PA with HW/PA, replace an EDA with HEDA, or replace a CUSH with HCUSH.:
Will a 25R-L cover the door prep from a 18-R-L?
Resolution:
The (4) center case mounting holes are in the same location but there are some small modifications that will be needed like the 3/4" dia. hole at device CL for the main cam clearance shown o...:
Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
Resolution:
The E201 message can be ignored and all normal SUS and lock functions will be maintained. Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...:
What are the TWO red SCHLAGE flashes on an AD400?
Resolution:
ONE red flash, One red flash indicates RF COM loss, the AD400 radio did not get an answer from the PIM400-485 radio or the PIM400-TD2 radio. The PIM400-485 will turn off it's radio if th...:
What parts are modified when ordering an ND extended lock?
Resolution:
Only the chassis components are modified for thicker door applications, the lever and spindle assemblies remain intact. The following parts may be modified depending on the function of the lock ...:
I get three green blinks of the Schlage key and it says motor stall on my SUS/HHD during diagnostics?
Resolution:
Just align the triangles per the installation instructions to allow full motor movement. - This will eliminate the SUS motor STALL report. - This will eliminate the three ...:
Do Von Duprin Exit devices meet the 5 pound force requirement for opening an ADA handicapped door opening?
Resolution:
The 5 pound force requirement is in reference to the maximum force to swing the door, not the maximum force allowed to unlatch the exit device. Maximum allowed force to retract the Von D...:
AD changing Function in the field
Resolution:
-On the AD series offline locks only you can change the lock function from Classroom/Storeroom to a Privacy, office or apartment function out in the field. - This is done via the HHD/SUS using...:
Can you cut the EL conversion kit - 3' base plate to fit a 30" 9947 device?
Resolution:
You need to order the EL98/9947 or 3' EL conversion kit. This will fit on 28 1/8" minimum door opening on two vertical x vertical rod device doors.:
Why are there two different bore sizes on the templates for the B500 and B600 deadbolts?
Resolution:
The bore size is dependent on the function of the deadbolt. Some functions can be installed into a 1 1/2" or 2 1/8" bore while others require 1 1/2" only. You need to reference the dead...:
Is there adjustment limits on the regulation valves of LCN manual closers?
Resolution:
The regulation valves are designed to adjust the flow the hydraulic fluid in the closer which regulates the door closing speed through various phases of the closing cycle. The regulation valv...:
What is the standard screw size used on Steelcraft doors with 4 1/2" or 5" hinges?
Resolution:
Steelcraft follows the industry standards for hinge reinforcement and preparation for both door and frame. Unless otherwise specified all products prepared for butt hinges will have mounting holes ...:
Can you change 98/9947 WDC device to a 98/9947 hollow metal device?
Resolution:
Yes, for Panic devices only by ordering the top rod kit part #050574, bottom rod kit part #050575, and screw pack #090061. Fire Rated devices can NOT be converted and would require a compl...:
How do you adjust the hold open time on a 4600 (4630/4640) operator?
Resolution:
To adjust the hold open time on a 4600 (4630/4640) operator: Press the "MODE" button on the control box 1 time to get into programming mode. The "YELLOW" mode indicator LED next to "HOLD OPEN TI...:
What size Allen wrench is used for Closer adjustment?
Resolution:
LCN does not supply Allen wrenches. The size allen wrenches that LCN uses, are standard sizes that every installer will have in their tool kit. 3/32" Allen wrench for adjusting&...:
Can the low coin cell Nuisance delay be Disabled on a CO200?
Resolution:
The coin cell is ignored when the lock sets are used with Manual Programming ONLY or while in Construction mode.:
How many door files should the Hand Held Device (HHD) be able to store at one time?
Resolution:
For best Schlage Utility Software (SUS) and Hand Held Device (HHD) performance do not put more than 100 door files at a time ....:
Schlage NDEB - Special Functions Now Available
Resolution:
The NDEB now supports these functions, new to the NDE series, via the Interior Push Button Storeroom Lockset is normally secure with outside lever disengaged. ...:
What tool is needed for the NDE security screw?
Resolution:
You will need the T-15 and the T-20 Secure torx tool. You can order them from us. Part #: L283-121 Contains: (2) Armor screws, #8-32 x 1/4” (T-15) (2) Strik...:
What other locks can the blue lever removal tool 24002693 be used with?
Resolution:
On August 15, 2012 Schlage began shipping a new, more ergonomic, lever removal tool to coincide with Phase 1 of the ND-Series improvement project. This tool can be used for Schlage ND-Series ...:
Is the blue ND lever tool shipped with each lock?
Resolution:
The blue lever tool remover, 24002693, is not shipped in every box. The existing wire spring lever removal tool will be included in every box. :
Will a 4040 Hw/PA hold open at 180°?
Resolution:
The 4041 Rw/PA and the Hw/PA have the same template. The only difference is the arm. The 4041/4040XP Hw/PA, if mounted to the 180° template, will hold the door open at 180°. Rw/PA is Regular A...:
What are Hold Open Closers & Magnets?
Resolution:
Hold Open Closers & Magnets (Fire/Life safety products) provide a wide range of solutions. Single or multi-point hold open closers Utilize an electromechanical closer. Hold the door o...:
What is the difference between a 4010 and a 4011 closer?
Resolution:
A 4010 is the series of door closer, a 4011 is the adjustable spring inside the closer. :
Can I change an AD lock from an 8 "AA" battery pack to a 4 "AA" battery pack?
Resolution:
The AD lock battery pack type can be changed following this procedure:1. Disconnect the existing battery pack2. Depress and hold the SCHLAGE button for a few seconds to drain off any residual...:
Why does my key cylinder spin and not lock or unlock the ND?
Resolution:
This could also happen if the tailpiece isn't installed in a KIL, FSIC, or SFIC cylinder. The FSIC driver also could have come loose from the core in the spindle. :
How long is the ND tailpiece for a thick door?
Resolution:
Schlage ND-Series tailpieces for extended doors are available by only two means, but are not available to order separately. If an extended tailpiece is needed, then a complete lock ...:
Does Ives offer a continuous hinge or pivot for lead lined doors?
Resolution:
Ives does not offer a continuous hinge designed specifically for lead lined doors. Standard hinges may work if the hinge and mounting hardware do not penetrate the lead lining in the door.&nb...:
Why does the Schlage button light up “Green” when I open the door?
Resolution:
When unlocking the CO200 door by mechanical key override, the green led will be continuously ON until the key is released. This will occur after firmware CO.A.6 (or later) has been installed int...:
Is it possible to convert an Ives long door pull from a 9264 to a 9266, or from a 9266 to a 9264?
Resolution:
Ives does not recommend converting the long door pulls from straight to offset, or from offset to straight by replacing the mounting posts.Trying to remove the existing posts is very difficult...:
What power supply do I need for my 2 QELA devices with LCN auto operator?
Resolution:
Use the PS902-2RS power supply with LCN auto operator on single door, PS904-2RS power supply on double door and PS904/906-2RS-2RS for 2 pair of QELA is required for basic operation with a...:
Why can't I LINK my AD-Series lock?
Resolution:
4. PIM400/AD400 COM400 plug could be damaged! The small pins in the Main PCB board connection for the RF COMM board can get bent during installation of the RF COM400 board. If the PINs are be...:
Can I have multiple Hand Held Devices (HHD) coupled to the same lock?
Resolution:
The Coupling Password is compared whenever an HHD is trying to adjust lock configuration settings or downloading door programming files.:
What should I do if the CT5000 USB cable gets disconnected during a firmware update?
Resolution:
If the SUS has timed out (after a few seconds), do the following: Reconnect the USB cable; When communication has been re-established, Select "Device Options" at the bottom of the Schlage...:
Schlage Express - Software Freezes Upon Clicking "Generate Program Files"
Resolution:
Issue: Once Users, Doors, Access Rights and Credentials have been assigned, before going to the locks to program by Generating Program Files, causes the software to freeze. Environment: ...:
How do you adjust a door closer?
Resolution:
How to: What are the steps to adjust a door closer? Facts: All LCN and FALCON door closers will have 3 regulating valves and a spring adjustment. All cl...:
What is the SUS feature "Device Template"
Resolution:
See the attached Technical Note for instructions on saving a "Device Template" FROM a device or loading TO a device, Device Template Tech NoteOn the SUS/HHD go to the LOCK Properties tab, and sele...:
Why do AD Series offline locks still give a Low Coin Cell indication after I install a new coin cell?
Resolution:
The coin cell part number is CR2025 - 3 volt lithium - available at most battery or electronics stores.: