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keyed lock handle removal no key for lock
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RELATED FAQS
Question
Answer
I can not remove the key from the cylinder on my BE365 deadbolt lock.
Resolution:
After rotating the key to unlock the lock, you must return the key to its normal position to remove it. :
Why would the 996L trim not lock or unlock when installed with 98 or 99EO?
Resolution:
The 98/99 rim and vertical rod exit devices are shipped with NL drive screw to function as a Night Latch. To convert the device to Class Room, remove the NL Drive Screw on 98/99 center case ass...:
Why does my key cylinder spin and not lock or unlock the ND?
Resolution:
This could also happen if the tailpiece isn't installed in a KIL, FSIC, or SFIC cylinder. The FSIC driver also could have come loose from the core in the spindle. :
When was e.Primus discontinued?
Resolution:
e.Primus was an electronic lock system that used iButton credentials to unlock a door. Product was discontinued in July of 2002 with parts were available only for a short time. Product support fo...:
Engage NDE and LE - Mechanical Key Override and Audits
Resolution:
A mechanical key entry will cause a forced door if the NDEB is in the locked/secure state. There is no Key switch in the NDE. When a key opens the door the NDE see the DPS change and reports t...:
How many change or user keys are supplied with a lock?
Resolution:
Two change or user keys are supplied with each lock.:
What mortise cylinder cam is needed for KR4023?
Resolution:
The KR4023 mullion requires a 1-1/4" mortise cylinder with straight cam. This is stated in box 7 on the first page of the KR4023 mullion instructions.:
I get three green blinks of the Schlage key and it says motor stall on my SUS/HHD during diagnostics?
Resolution:
Just align the triangles per the installation instructions to allow full motor movement. - This will eliminate the SUS motor STALL report. - This will eliminate the three ...:
What is Blockokey keying?
Resolution:
All lock cylinders on a specific project are operable by a special "project key". Duplicates of this key may be assigned by the building contractor to workmen and subcontractors as required...:
MA451
Resolution:
Hotel guest lock - Latch bolt operated by key from outside or by operating inside knob/lever. Outside knob/lever is always inoperative. Dead bolt projected by turn from inside and all keys except e...:
MA641
Resolution:
Dormitory lock - Latch bolt by knob/lever inside and key outside. Inside knob/lever free. Outside knob/lever rigid. Deadbolt by key outside or T-turn inside. Rotating inside knob/lever retracts bot...:
MA581
Resolution:
Storeroom lock - Latch bolt operated by key from outside or by operating inside knob/lever. Outside knob/lever is always inoperative. Auxiliary dead latch.:
H185
Resolution:
Hotel/motel lock - Deadbolt thrown or retracted by emergency master key in upper cylinder from outside or thumbturn inside. Deadlatch retracted by key in outside knob, except when the lock is in ...:
X571
Resolution:
Dormitory lock—Deadlocking latch bolt by knobs except when locked by push button in inside knob. Key in outside knob locks or unlocks outside knob and releases button. Closing door releases push bu...:
X521
Resolution:
Office lock—Turn button locking. Turning button locks outside knob requiring use of key until button is manually unlocked. Inside knob always free.:
L9070
Resolution:
Classroom lock - Latchbolt is retracted by knob/lever from either side unless outside is locked by key. Outside is unlocked by key. Inside knob/lever is always free for immediate egress. Auxiliary ...:
X561
Resolution:
Office lock—Turn button locking. Turning button locks outside knob requiring use of key until button is manually unlocked. Inside knob always free.:
L9094EL/EU
Resolution:
Electrically locking and unlocking outside lever (inside and outside cylinders) - Outside lever continuously locked (EL) or unlocked (EU) by 12 or 24V DC. EL is fail safe (power failure allows out...:
D60
Resolution:
Vestibule/Classroom Security lock - Latch retracted by key from outside when outside knob is locked by key in inside knob. Inside knob is always unlocked.:
What is the ME9453?
Resolution:
At one time we offered a 9453 function in several different lever, knob and grip handleset designs. A wide variety of trim offerings were available. The mortise lockcase was a smaller version of th...:
What are the part numbers for the inside and outside knobs for the L series?
Resolution:
Inside knob and bushing: 09-402 plus design and finishOutside knob: 09-401 plus design and finish:
Can you order the Schlage L series mortise lock with knob on one side and lever on the other?
Resolution:
Includes the SL1 lever on one side and the SK1 knob trim on the other side.:
The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
Resolution:
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message. The symbol should be a USB symbol when working with USB enable product...:
What tool is needed to remove the security screw from a CO lock?
Resolution:
All lockset cover torx screws will be T-15 Secure torx (with the center pin) Other torx screws sizes 10 and 12, will require T-20 Secure torx tool Torx screw kits are available for all sc...:
Schlage S200 Series
Resolution:
The S200 series is similar to the now discontinued H-series which offered knobs only with the exception of the Levon (LEV) lever available on the H110.:
Do we have a Schlage conventional retrofit cylinder for Yale locks?
Resolution:
Standard Schlage cylinders will not fit in Yale locks, but Schlage does offer special retrofit cylinder that, when ordered, can fit into specific Yale locks. See below for retrofit options. ...:
When are Panic Devices required?
Resolution:
The use of Panic Hardware and/or Fire Exit Hardware is required by the International Building Code (IBC) and NFPA 101 – The Life Safety Code, depending on which code and which edition of the code i...:
Why can't I get my JD YA6 cylinder to install into an AD-Series lock?
Resolution:
The JD YA6 tailpiece is intentionally designed such that the tailpiece cannot be installed at the same time as the cylinder. Interchangeable cylinders assume that the lever and taipiece is i...:
Why is the key locking and/or unlocking my E996L for a 9875?
Resolution:
The 7500 mortise lock should be configured for NL function as shipped not as Classroom. See figure 4-3 in E996L instructions.:
What did the latch on the MD lock look like?
Resolution:
The MD Handleset latches are no longer available. Pictures of the MD Handleset latches are not available. Illustrations of the latches are below. :
How do I remove the lever on an M lock?
Resolution:
To remove the M lock trim follow the steps below in reverse. The M lock spanner wrench is 021415. Although this wrench is no longer available from&n...:
Will a Medeco key-in-lever cylinder fit into an ND lock?
Resolution:
Medeco does offer a key-in-lever cylinder to fit the Schlage ND. You will need to contact Medeco for the cylinder Specify a key-in-lever cylinder to fit the Schlage ND lo...:
What is a display key?
Resolution:
A special change key in a hotel master key system which will allow access to one designated guest room, even if the lock is in the shut out mode. It may also act as a shut out key for that room.:
L9071
Resolution:
Classroom security lock - Latchbolt is retracted by knob/lever from either side unless locked by key from either side. When locked, latchbolt is retracted by key outside or knob/lever inside. Insid...:
MA561
Resolution:
Classroom lock - Latch bolt operated by knob/lever from either side except when outside knob/lever is locked from outside by key. When outside knob/lever is locked, latch bolt is retracted by key f...:
LM9350
Resolution:
Office and inner entry lock with three-point latch - Latchbolt is retracted by knob/lever from either side unless outside is made inoperative by key outside or inside thumbturn. When outside is loc...:
LM9371
Resolution:
Classroom security lock with three-point latch - Latchbolt is retracted by knob/lever from either side unless locked by key from either side. When outside is locked, latchbolt is retracted by key a...:
X511
Resolution:
Entry/office lock—Turn/push button locking. Pushing and turning button locks outside knob requiring use of key until button is manually unlocked. Push button locking. Pushing button locks outside k...:
L9060
Resolution:
Apartment entrance lock - Latchbolt is retracted by knob/lever from either side unless outside is locked by key from inside. When locked, latchbolt is retracted by key outside or knob/lever inside....:
L9080
Resolution:
Storeroom lock - Latchbolt is retracted by key outside or by knob/lever inside. Outside knob/lever is always inoperative. Auxiliary latch deadlocks latchbolt when door is locked. Inside knob/lever ...:
A53
Resolution:
Entrance lock - Turn/push-button locking; pushing and turning button locks outside knob, requiring use of key until button is manually unlocked. Pushbutton locking; pushing button locks outside kno...:
L9050
Resolution:
Entrance/office and inner entry lock - Latchbolt is retracted by knob/lever from either side unless outside is made inoperative by key outside or inside thumbturn. When outside is locked, latchbolt...:
Why is the lever binding on LV9000 locks?
Resolution:
Doors that may be slightly under 1 3/4" thick may experience binding. To resolve simply remove the spindle springs and discard. Alternative solution is to install the OSU ferrule kit (L583-347)....:
Can the Von Duprin WS98/9927 exit device be operated as Night Latch function?
Resolution:
We do not offer a true night latch, storeroom or ANSI "03" function with this device. (Entrance by trim when latchbolt is retracted by key. Key removable only when locked.) This function would da...:
Do Schlage cylinders meet BHMA A156.30 Grade 1?
Resolution:
Schlage does not have any cylinders certified to the BHMA A156.30 Grade 1 standard. :
Why can't I LINK my AD-Series lock?
Resolution:
4. PIM400/AD400 COM400 plug could be damaged! The small pins in the Main PCB board connection for the RF COMM board can get bent during installation of the RF COM400 board. If the PINs are be...:
How do I change the function of the Von Duprin 7500 mortise lock from Lever ( classroom ) to NL ( night latch )?
Resolution:
To convert the Von Duprin 9975L to 9975NL exit function follow these steps (Note: the mortise lock is shipped as Night Latch from the factory): Turn the NL screw on 7500 mortise lock counter clo...:
Why does my 7500 retract the latch bolt but not re-lock the trim?
Resolution:
Tips for changing the function: The NL Drive screw will not be visible when lock body is set to Classroom function There is locktite on the screw that makes it seem like its turned down enou...:
L9095EL/EU
Resolution:
Electrically locking and unlocking both levers (inside and outside cylinders) - Both levers continuously locked (EL) or unlocked (EU) by 12 or 24V DC. EL is fail safe (power failure allows outside ...:
L9495EL/EU
Resolution:
Electrically locking and unlocking both levers (inside and outside cylinder with deadbolt) - Both knobs/levers continuously locked (EL) or unlocked (EU) by 12 or 24V DC. EL is fail safe (power fail...:
L9493EL/EU
Resolution:
Electrically locking and unlocking both levers (outside cylinder, inside thumbturn with deadbolt) - Both knobs/levers continuously locked (EL) or unlocked (EU) by 12 or 24V DC. EL is fail safe (pow...:
L9486
Resolution:
Hotel lock with 09-611 "Do not disturb" indicator - Latchbolt is operated by key outside or by knob/lever inside. Outside knob/lever is always fixed. Deadbolt is thrown or retracted by inside thumb...:
What is the part number for a privacy emergency key?
Resolution:
M504-271 is the emergency key used to open a locked S40.:
KEYED REMOVABLE
Resolution:
KR:
T351
Resolution:
Closet Lock - Can be locked with key. Inside Knurled knob free for immediate egress unless outside lever locked with key.:
D66
Resolution:
Store lock - Key in either knob locks or unlocks both knobs.:
D72
Resolution:
Communicating lock - Key in either knob locks or unlocks each knob independently.:
X501
Resolution:
Entry lock—Push button locking. Button on inside locks outside knob until unlocked by key or by rotating inside knob.:
How does the L9071 operate?
Resolution:
L9071 LV9071 (ANSI F32) Classroom Security Lock Latchbolt retracted by knob/lever from either side unless outside is locked by key from either side. Auxiliary latch deadlocks latchbolt when door...:
L9494EL/EU
Resolution:
Electrically locking and unlocking outside lever (inside and outside cylinder with deadbolt) - Outside lever continuously locked (EL) or unlocked (EU) by 12 or 24V DC. EL is fail safe (power failur...:
L9492EL/EU
Resolution:
Electrically locking and unlocking outside lever (outside cylinder, inside thumbturn with deadbolt) - Outside knob/lever continuously locked (EL) or unlocked (EU) by 12 or 24V DC. EL is fail safe (...:
L9092EL/EU
Resolution:
Electrically locking and unlocking outside lever (outside cylinder) - Outside lever continuously locked (EL) or unlocked (EU) by 12 or 24V DC. EL is fail safe (power failure allows outside knob/lev...:
L9093EL/EU
Resolution:
Electrically locking and unlocking both levers (outside cylinder) - Inside and outside knobs/levers continuously locked (EL) or unlocked (EU) by 12 or 24V DC. EL is fail safe (power failure allows ...:
LM9380
Resolution:
Storeroom lock with three-point latch - Latchbolt is retracted by outside knob/lever after key is inserted and rotated 280°, or anytime by inside knob/lever. Outside knob/lever is always inoperativ...:
What are the steps to remove an S lock from the door?
Resolution:
Remove the inside rose then remove the two mounting screws and the inside and outside chassis will come off the door. See Installation Instructions here.:
Can I have multiple Hand Held Devices (HHD) coupled to the same lock?
Resolution:
The Coupling Password is compared whenever an HHD is trying to adjust lock configuration settings or downloading door programming files.:
How do I identify the old Falcon T lock chassis versus the new T lock chassis?
Resolution:
The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. The date of manufacture printed on the chassis cover (see below), will determine if you have a ...:
CM Lock Manual Programming Disabled
Resolution:
When trying to program a CM lock, it may display an error code with a solid green light and 10 read flashes. This indicates the lock has already been programmed with computer software and manual ...:
What causes the error "Device does not support this action - E802" when I'm coupling an AD lock?
Resolution:
In order to properly couple, the interior pushbutton must be held down while tapping the SW1 (tamper switch) three times. This will enable the lock to couple to the HHD.:
Can the credential reader be changed on a CO-Series lockset?
Resolution:
A Credential Reader MAY be replaced with another Credential Reader of the same type; however, a Factory Default Reset must be performed before the lock will function properly.:
Why is my HHD not connecting to my AD lock?
Resolution:
5) If working with a CO lockset, the mechanical key switch needs to be in its "Inactive" or normal position. Ensure the triangle alignment on the front escutcheon and that...:
What is thermal bow?
Resolution:
Thermal Bow is a temporary condition which occurs in metal doors mainly due to the temperature differential from one side of the door to the other. This may occur in exterior doors when direct sun ...:
How do I change an AD-Series lock to a different AD-Series lock type?
Resolution:
Re-classing is the process by which an AD-Series device is able to change its lock type. The AD-Series has a modular architecture and a major benefit of this type of architecture is that it allows ...:
Why does the Schlage button light up “Green” when I open the door?
Resolution:
When unlocking the CO200 door by mechanical key override, the green led will be continuously ON until the key is released. This will occur after firmware CO.A.6 (or later) has been installed int...:
Why did my CO Lock stop working after the Reader Module (electronics) was changed?
Resolution:
CO Reader Modules are not individually replaceable, nor can they be swapped between locks. The inside and outside assemblies of a CO lock are a matched/mated set and cannot be swapped to change rea...:
Can I put a Schlage Key-In-Lever cylinder into a Falcon D100 or D200 lock?
Resolution:
For a Schlage "C" keyway: Specify "CP6" as the cylinder suffix when ordering D100 or D200 locks (All other Schlage keyways are not available).:
Does Schlage make a mortise lock that the lever on either side retracts the latch and a key on either side retracts the deadbolt?
Resolution:
The L9466 Store/Utility Room lock can provide this functionality. Operation: Latchbolt retracted by knob/lever either side. Deadbolt thrown or retracted by key from either side. When the deadbolt ...:
How are interchangeable cores installed?
Resolution:
A control key is required to install or remove an interchangeable core from a housing or lever. The control key is identified by having "CONTROL" stamped on the bow. How to install and remove an i...:
Is the keyed removable option KR available on Von Duprin aluminum mullions?
Resolution:
Key removable option is not available for any of Von Duprin aluminum mullions.:
What is a mechanical Lock?
Resolution:
A lock is any device which prevents access or use by requiring special knowledge or equipment. Mechanical locks are mechanical devices which secure an opening by keeping a door closed until a rel...:
What is a lock function?
Resolution:
Apartment Corridor Lock function is defined as a lock where the latch bolt operated by lever from either side, except when outside lever is made inoperative by a stop or mechanical means other than...:
Von Duprin electrified mullions and handing details.
Resolution:
4754, 4854 and the 9854 are electrified mullions and handed as noted below: 4754 is not handed: Prepared for two 4263 monitor strikes. Use with all Von Duprin rim panic devices 4854 is han...:
What cylinder do I use on a Von Duprin Keyed Removable Mullion?
Resolution:
see installations instructions here :
How do I clear the HandNet for Windows error message, "Index or primary key cannot contain a null value" on a biometric HandKey?
Resolution:
This HandNet for Windows message appears only when a HandKey 2 connects to it for the first time. During the uploading of users from the HandKey 2 to HandNet, the software verifies the user d...:
Which keyed removable kit is used with a 4754, 4854, 9854, or 9954 mullion?
Resolution:
The Von Duprin 4754, 4854, 9954, and 9854 mullions can be converted or ordered with key removable option. KR54-F kit is the conversion kit to convert the above mullions to key removable mullion.:
Explain the function for the L9485.
Resolution:
L9485: Latchbolt retracted by key outside or by knob/lever inside. Outside knob/lever always fixed. Deadbolt thrown or retracted by inside thumbturn. When deadbolt is thrown, all keys become ino...:
What is the L9080 function?
Resolution:
L9080 is a mortise Storeroom Lock Latchbolt retracted by key outside or by knob/lever inside. Outside knob/lever is always inoperative. Auxiliary latch deadlocks latchbolt when door is clo...:
Explain the MA581 function
Resolution:
MA581 operation: Latchbolt operated by key from outside or by operating inside knob/lever. Outside knob/lever is always inoperative. Auxiliary latch deadlocks latchbolt when door is locked.:
How do I remove and reuse a Schlage Control lock?
Resolution:
There are (2) steps required to reset a Lock and allow it to be commissioned for reuse. First, the lock had to be deleted from the Engage site it was previously commissioned to. This can be ...:
Key in lever
Resolution:
A lock where the outside trim has the key cylinder incorporated into the lever itself.:
Key over-ride
Resolution:
a feature that allows an electrically operated lock to be released or engaged with a hand-operated key.:
MA521
Resolution:
Entry/office lock - Latch bolt operated by knob/lever from either side except when outside knob/lever is made inoperative by buttons in face. When outside knob/lever is locked, latch bolt is retrac...:
LM9370
Resolution:
Classroom lock with three-point latch - Latchbolt is retracted by knob/lever from either side unless outside is locked by key. When outside is locked, latchbolt is retracted by key and knob/lever o...:
D53
Resolution:
Entrance lock - Turn/push-button locking; pushing and turning button locks outside knob, requiring use of key until button is manually unlocked. Push-button locking; pushing button locks outside kn...:
L9485
Resolution:
Faculty restroom lock with deadbolt - Latchbolt is operated by key outside or by knob/lever inside. Outside knob/lever is always fixed. Deadbolt is thrown or retracted by inside thumbturn. When dea...:
L9480
Resolution:
Storeroom lock with deadbolt - Latchbolt is operated by key outside or by knob/lever inside. Outside knob/lever is always fixed. Deadbolt is operated by key outside or thumbturn inside. Turning ins...:
How does the LV9050 operate?
Resolution:
L9050 LV9050 (ANSI F04) Entrance/Office Lock Latchbolt retracted by knob/lever from either side unless outside is made inoperative by key outside or by turning inside thumbturn. When outside is l...:
L9453
Resolution:
Entrance/office lock with deadbolt - Latchbolt is retracted by knob/lever from either side unless outside is locked by 20° rotation of thumbturn. Deadbolt is thrown or retracted by 90° rotation of ...:
L9458
Resolution:
Classroom security lock with auxiliary latch - Latchbolt is operated by knob/lever from either side except when outside is locked by key from inside or outside. Deadbolt is retracted by key from i...:
D70
Resolution:
Classroom lock - Outside knob locked and unlocked by key. Inside knob always unlocked.:
A70
Resolution:
Classroom lock - Outside knob locked and unlocked by key. Inside knob always unlocked.:
D82
Resolution:
Institution Lock - Both knobs fixed. Entrance by key in either knob.:
Why would the 25-R latch release the door by applying repetitive force to the 510L lever handle?
Resolution:
Installation is not correct. If the straight cam on the mortise cylinder is not inverted, the latch may be forced out of the strike and cause the door to unlatch. Please reference the ...:
What drains the AA batteries on an CO-Series lock?
Resolution:
Causes for AA battery drain in CO-Series LOCKS - Possible Cause Fix/Corrective Actions One of the four AA batteries was inserted reversed and the reserved battery drains the other batteries. ...:
What drains the AA batteries on an AD-Series lock?
Resolution:
Causes for AA battery drain in AD-Series LOCKS Possible Cause Fix/Corrective Action 1) One the four (or eight) AA was inserted reversed and the rese...:
Chexit goes into alarm with fast flashing LED and not locking after rearm time.
Resolution:
Chexit devices shipped prior to 8-24-2015 with solenoid driven: Chexit device has a RX switch with a connector that needs to be connected to the Chexit module otherwise the alarm will sound af...:
What process should be followed to change the Credential Reader type on a AD-Series lock?
Resolution:
The process to change the Credential Reader on an AD-Series lock is as follows: Note: To ensure firmware compatibility of the lock and reader, it is important that the firmware in the LOCK and the...:
Is a standard cylinder keyway such as "C" available in SFIC?
Resolution:
It is not possible to key SFIC and standard cylinders including Schlage FSIC into the same system. A keyway name may be shared between the two key fami...:
Is the MA lock available with the RX feature?
Resolution:
The MA RX features a single switch within the chassis that will monitor both the inside and outside knob/lever. The switch is only available as Normally Open (NO).:
What ligature resistant trim is available on the ND or L9000?
Resolution:
High Risk Areas*Patient bedroomIn-suite bathroomIn-suite closetTime-out roomPatient difficult to manage; or risk of solitary and/or unsupervised areas.Medium risk areas*Living roomDining roomGroup ...: