What causes the error "Device does not support this action - E802" when I'm coupling an AD lock?

If the error "Device does not support this action - E802" appears when trying to couple the lock, it is generally because the user is not pressing the SW1 tamper button 3 times, but instead pressing the S1 rectangular push button below it. Direct them to the correct tamper SW1 button and it will couple.

In order to properly couple, the interior pushbutton must be held down while tapping the SW1 (tamper switch) three times.  This will enable the lock to couple to the HHD.


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