Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
“
FS Series warranty
”
RELATED FAQS
Question
Answer
When is a AD-Series or CO-Series product considered "Out Of Warranty"?
Resolution:
ALL AD and CO products are warranted for electrical for 1.0 year after installation OR 2.0 years after manufacture. The mfg date is on the lock stickers AND can be viewed electronically with th...:
Can I bypass the circuit board on a M420 M450 or M490: Unsupported voids warranty
Resolution:
No the M400 series of mag locks may not operate direct wiring the power to the coils . Bypassing the circuit board or direct wiring the coils is not supported and voids the warranty ...:
What is the minimum dimension from the edge of the door to a glass light cutout?
Resolution:
Minimum dimensions to cutouts for glass lights: Vertical edge of door to edge of cutout = 5 29/32" Top of door to top of cutout = 6" Bottom of door to bottom of cutout = 10" Reinforcing chann...:
Falcon 19 R is sticking when I use the 914 KIL trim.
Resolution:
First, make sure the device is being tested while it is mounted to the door with trim installed. (Testing the device on the bench may show behaviors that will not occur once the d...:
What is clear opening width?
Resolution:
Clear Opening Width for swinging doors is measured (with the door open 90 degree) from the face of door to stop soffit on strike jamb. &nbs...:
Are stainless steel doors and frames available?
Resolution:
Yes, stainless steel doors and frames are available. Door Construction: LS-Series: Visible edge seams Door construction similar to the ...:
What causes excessive pinhole rust to start showing up on steel frames?
Resolution:
CAUTION must be used in investigating this problem - In most cases, excessive field rusting of products is caused by improper storage at the jobsite. That situation must be validated prior to refus...:
Where is the date of manufacture on a 4041 closer?
Resolution:
The date stamp on a 4041/4040XP is on the packing nut. The date will be the week of the year and then the year. EXAMPLE: 10 05 would be week 10 of 2005. For example...:
Where can I order a Hand Held Device (HHD), Pidion, accessories?
Resolution:
Warranty on the HHD is one (1) year from date of purchase. The battery for the HHD (Bluebird Pidion) is covered under warranty. However, as the batteries are not ...:
Will there be 900-2Q boards for warranty purposes now that the QEL'S do not require the boards?
Resolution:
The 900-2Q board is no longer available. For warranty purposes, QEL conversion kit and 900-2RS board are required. The 900-2RS replaces the 900-2Q board. :
Is a dead battery on the HHD covered under warranty?
Resolution:
All HHD Bluebird Pideon units are out of warranty. The manufacturer no longer produces these units and there are not aftermarket sold separate parts available.:
Warranty information on Allegion Commercial products.
Resolution:
See here for our Warranty Information. :
How many Von Duprin QEL devices can be connected to a power supply?
Resolution:
Product Ordered before 7/10/2012 - Product identified by no label on QEL motor. You must use the 900-2Q option board with the PS900 power supplies to operate the QEL devices. The attached ta...:
What would cause a 4040SE not to hold the door open?
Resolution:
A 4040SE would not hold the door open if it has : No Voltage or Improper Voltage. Check that the track has proper voltage going to it (24V AC/DC or 120V AC). If 120 volts is supplied...:
Does Von Duprin offer an exit device for exterior use?
Resolution:
Von Duprin now offers the Outdoor Defense (OUT) option for its 98/99 rim and 98/9927 surface vertical rod exit devices. The OUT option protects an exit device's critical operating components ...:
What is the difference between Panic Hardware and Fire Exit Hardware?
Resolution:
The most obvious difference (in the device) is the lack of mechanical dogging on a Fire Rated Device. There are some internal parts that may be different and the method it is secured to the d...:
Does Von Duprin's factory refurbish exit devices?
Resolution:
Von Duprin does not offer a service to refurbish exit devices at the factory.Replaceable service items for some exit device parts are available for sale.Please contact technical product suppor...:
Does Von Duprin have a repair department?
Resolution:
Von Duprin and Falcon do not offer repair services for any of its exit devices. :
Does LCN repair or sell rebuilt closers?
Resolution:
Because of the new extended LCN warranties and the desire to be consistent across the entire Allegion premium brands, LCN will be moving away from offering an out-of-warranty repair service beginni...:
What would cause a door closer to slam?
Resolution:
There are a few things that can cause a closer to slam. The closer could be adjusted incorrectly. Turn all regulating screws clockwise until they stop. Then open each valve 1 and 1/2 turns. If t...:
When are Panic Devices required?
Resolution:
The use of Panic Hardware and/or Fire Exit Hardware is required by the International Building Code (IBC) and NFPA 101 – The Life Safety Code, depending on which code and which edition of the code i...:
What is delayed egress hardware?
Resolution:
Delayed egress hardware prevents a door from being opened from the egress side, usually for a period of 15 seconds. This type of device is often used to prevent theft, while maintaining life safe...:
When should I update the firmware in my AD Series or CO Series products?
Resolution:
Steps to determine what firmware version your products are currently using AND if a firmware update is suggested: 1) Use the Hand Held Device (HHD) and Schlage Utility Software (SUS) applicat...:
How to convert the Von Duprin 6000 series electrical strike from Fail Secure to Fail Safe or Fail Safe to Fail Secure?
Resolution:
Part numbers: FS slider, part # 090591 (Use for all EXCEPT 6211WF/6212WF/6221/6223. See 090798 below) FS slider, part #090798 (Use this slider for FS models 6211W...:
Can the fluid in an LCN door closer be filled out in the field?
Resolution:
The fluid in an LCN closer must not be refilled in the field. See attached Warranty and Repair Communication :
What is the warranty on a Schlage power supply?
Resolution:
The warranty on the PS900 Schlage Electronics Power Supplies is 36 months (3 years) from date of manufacture. The warranty is only valid for a true manufacturing defect in the power supply. Any cus...: