When should I update the firmware in my AD-Series or CO-Series products:

When new product(s) are added to an existing installed customer site, all devices at that site should be updated to the latest firmware revision that is available.

 

 Whenever an AD-Series credential reader is upgraded with new or different credential types or replaced in the field, be sure to update the firmware so that the main and reader have compatible firmware.

 

For the most consistence product operation all device firmware revisions should match the new product being installed.

 

Ensuring consistent firmware revisions across your facility will guarantee that all of the installed customer products will act and respond the same durng use and programming.

 

Products updated with the latest available firmware will also include the latest feature set(s), improvement performance and/or bug fixes

 

Go to the Schlage support site to download the latest firmware package  - www.schlage.com/support

 

Steps to determine what firmware version your products are currently using AND if a firmware update is suggested:

  1. Use the Hand Held Device (HHD) and Schlage Utility Software (SUS) application to look at your product "Device Options" and view its current firmware revision(s)...   Be advised, - AD-Series locks have two firmwares, one for the credential reader and one for the Main Lock PCB
  2. Review the firmware package information (release notes) to determine the specific firmware revision for the product you interested in.  If your device has the same firmware version noted as that found in step 1 above, then no firmware update is needed.
  3. If an firmware update is suggested, then copy the firmware package from the Schlage Support site and move it to your HHD - root directory.  Then the firmware package will be available the next time you use the HHD to communicate with your device.

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