Error Failed Lock Is not Responding

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Once a user changes the SUS coupling password , the previous SUS coupling password is also saved by the SUS program; this allows the user to update multiple locks with a new Coupling Password witho...
The Coupling Password update is automatic; whenever the Schlage Utility Software, with a new Coupling Password connects with a device, the Schlage Utility Software will automatically update its old...
The internal process to couple a device with new SUS password is described as follows: the SUS first tries to couple with the current password.  If that fails, the SUS tries to couple with the prev...
To verify that the device/lock is coupled; click on the SUS device options-> Couple HHD to device , a message will pop up confirming that the device is already coupled.  
After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...
The process to change the Credential Reader on an AD-Series lock is as follows: Note: To ensure firmware compatibility of the lock and reader, it is important that the firmware in the LOCK and the...
Procedure for the L9090EL/EU, L9091EL/EU, L9092EL/EU, L9093EL/EU, L9094EL/EU, L9095EL/EUThese devices have a selectable switch in the upper right corner of chassis.  Simply move the switch to ...
Procedure for the L9080EL/EU and L9082EL/EUTo modify an electrified L9000 from EU to EL or EL to EU move the link pin to the appropriate location indicated below in Figure 1.  
The Von Duprin 7500 mortise lock body ships in the NL mode.  Either the function of 7500 lock body has not been changed to the Classroom function or the NL Drive screw is not all the way down. Step...
  Tips for changing the function: The NL Drive screw will not be visible when lock body is set to Classroom function There is locktite on the screw that makes it seem like its turned down enou...
All Keypad ONLY credentials with firmware versions between 2.9.2 and 2.11.0 should be updated to the latest firmware available at www.schlage,com/support.
A firmware issue with Keypad ONLY credential firmware, versions 2.9.2 through 2.11.0 and manufactured between 9-9-2010 and 1-5-2011 will exhibit poor battery life.
The Keypad ONLY credential Reader (KP) can prevent the reader from entering its low power sleep mode - with firmware versions 2.9.2 through 2.11.0
A Technical Note has been generated to document one method of measuring battery current. See the attachment HERE.
The Schlage full size interchangeable core (FSIC) prepped B560F, B561F, and B563F deadbolts all require a UL fire cup (R) in order to be UL listed.  This fire cup is s...
Yes, several HHD's can be used with a single lock, as long as the HHD's have the same Coupling Password as the lock.
The HHD coupling password is set during the lock initialization, coupling process.
When the coupling password is changed the value is stored in the HHD and once coupled to a lock, the Coupling Password is also loaded in the lock/device memory.
The Coupling Password is compared whenever an HHD is trying to adjust lock configuration settings or downloading door programming files.
The LV9000 levers will rotate as normal when locked.  Once the lever is rotated to about 45 degrees the lever hits a stop.  At that point if the lever is forcefully rotated past the stop the LV spi...
Thermal Bow is a temporary condition which occurs in metal doors mainly due to the temperature differential from one side of the door to the other. This may occur in exterior doors when direct sun ...
Place any new orders per the following table ...
 Mortise Deadbolt Locks  Discontinued  Replace With  CO200MD  70-Classroom/Storeroom  40-Privacy  CO250MD  70-Classroom/Storeroom  40-Privacy  AD200MD  70-Classroom/Storeroo...
* NOTE: the AD300/400 devices simply communicate the change in Deadbolt Position status to the Host software.  The software then decides what action should or should not be taken at the device. 
ALWAYS put the PIM400 in LINK mode first. On a PIM400-TD2 press the LINK1 Button for door one, and LINK2 button for door 2. With a PIM400-485 you must use the SUS/HHD to select which door to LINK.  
1. To put the AD400 in LINK mode, hold down the RTE (Lever or crash bar see below) and press the # key on the key board, or present a card to the reader.            Why press the # key? Because t...
2. AD400 requires a Request To Exit (RTX) signal to link - see the user guide instructions for the linking process.  For an AD400 to enter link mode, it must see the RTX (Request To Exit) switc...
   3. Check the AA battery level, if the AA batteries are below 4.7 volts the AD400 can fail to LINK.             Install fresh batteries, with a level of 6.0 volts or better.  
4. PIM400/AD400 COM400 plug could be damaged! The small pins in the Main PCB board connection for the RF COMM board can get bent during installation of the RF COM400 board. If the PINs are bent a...
1. Press and hold the Schlage button. Wait for the lock to beep twice and two green blinks of the Schlage button, indicating a confirmation. 2. After confirmation signals, release the Schlage butt...
The Schlage AL-Series SFIC locks require one (1) small format spacer (D500-000) for 7-pin cores and two (2) small format spacers for 6-pin cores.  When these spacers are not ins...
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...
SUS 4.1.1 or older will NOT display the Lock Friendly name (ex. Lab Door 2) unless the user also has a corresponding door file loaded on the HHD. These means that the user that wishs to retrieve ...
SUS 4.4.0 released 06/06/2011 is the first version that displays the Lock friendly name in the Main screen of the SUS regardless the existence of a door file in the HHD;
In order for the HHD to be able to display the lock name, the lock firmware must be updated with ADFwPkg 2.17.10 and COFwPkg 1.21.0 (OR higher) AND the lock MUST be programmed with its door file be...
The keycam may have failed, example here, the latest design keycam can be easily identified as the colored changed to black. Replace either the keycam or chassis as needed to r...
 This could also happen if the tailpiece isn't installed in a KIL, FSIC, or SFIC cylinder.  The FSIC driver also could have come loose from the core in the spindle.
Update your lockset using ADFwPkg 2.19.0 or higher.  This new firmware update resolves this programming error problem (E701) and the error will no longer be presented.
If the  AD300  power is not correctly connected it may not communicate or other wise function correctly.The AD-Series locks must be hard wire powered through the comm board. It is not com...
The AL53 and ND53 is not designed to be locked from the outside with a key. Key operation: When the button is pushed then the key will unlock the outside lever. When the button is pushed and...
CO Reader Modules are not individually replaceable, nor can they be swapped between locks. The inside and outside assemblies of a CO lock are a matched/mated set and cannot be swapped to change rea...
The JD YA6 tailpiece is intentionally designed such that the tailpiece cannot be installed at the same time as the cylinder.  Interchangeable cylinders assume that the lever and taipiece is in...
See the JD Yale Lever installation instruction HERE
BAA/ARRA stand for Buy American Act and American Recovery and Reinvestment Act. A brief description of some of the federal requirements can be found in the BAA Catalog on the Allegion...
Country of Origin (COO) information can be found in the Buy American Act (BAA) brochure.
To obtain product certification forms:Download the BAA Catalog on the Allegion website Complete the information requested in the the BAA Catalog with a detailed copy of the prod...
-         With the CIP NOT inserted and the Schlage Utility Software (SUS) running o   Enter the Master Programming PIN or Present Loc...
If the error "Device does not support this action - E802" appears when trying to couple the lock, it is generally because the user is not pressing the SW1 tamper button 3 times, but instead pressin...
In order to properly couple, the interior pushbutton must be held down while tapping the SW1 (tamper switch) three times.  This will enable the lock to couple to the HHD.
Out of the Box, or after a Factory Default Reset, all AD locks can be used in a "Construction Mode".    At launch ...   The AD-Series locks would accept the first card credentia...
Update your device firmware to the latest version to fix this early design / feature update
A design change occurred in 2001 to address a locking/unlocking issue with the discontinued D73 lever locks.  This included modifying the cam and plug, spindle and using a different plung...
The lever may be missing the slot feature for the core locking lug.  Verify slot is in place.
The E201 message can be ignored and all normal SUS and lock functions will be maintained.  Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...
Changes to the Falcon W501 latch offering were made on 2/13/2012.   Prior to 2/13/2012: The W501 entry lock was supplied with a restoring latch which causes the button to pop and unlock...
Improper mechanical adjustment or QEL calibration could cause the QEL cycle three times with solid LED and not work. First check mechanical adjustment on vertical rods or mortise lock device and co...
In 2002 the Schlage AL-Series underwent a design change that affected the spring cage, driver, and plastic insert.  Spring cage and driver replacements for AL locks manufactured before this design ...
On power-up the CO-Series locksets will provide 5 quick RED Schlage Button flashes and 5 quick beeps to indicate that the electronics (credential reader) has been changed.  In order to recover...
When/If the electronics (Credential Reader) changed on a CO-Series lockset, the lock will respond with 3 RED Schlage button flashes and 3 beeps for any key press or credential presentation.&nb...
CO Reader Modules cannot be replaced by Reader Modules with a different credential type; for example, a magnetic swipe credential reader cannot be replaced with a proximity credential rea...
A Credential Reader MAY be replaced with another Credential Reader of the same type; however, a Factory Default Reset must be performed before the lock will function properly.