common biometrics questions

RELATED FAQS

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If a hand reader has an ethernet or modem card installed, the RS-232 port will be automatically configured as a printer output and RS-232 option removed from the SET SERIAL menu.  In order to ...
On a biometric F-Series or E-Series hand reader, the desired row (r) value and column (c) value should each be zero (0), plus or minus 2.  The desired exposure (e) value sh...
See  Board Differences Battery Backup Circuitry  for a picture of the visual differences between a F-Series biometric handreader with a main board that has the battery backup ci...
You can use Windows' "Hyper Terminal" to configure console port troubleshooting, set up a serial connection, and/or set up RS232 output on a biometric GT-400:  For the COM setting, go into the C...
This HandNet for Windows message appears only when a HandKey 2 connects to it for the first time.  During the uploading of users from the HandKey 2 to HandNet, the software verifies the user d...
When you see an Error 64 on a HandKey or a HandPunch, it may mean that the lithium battery is low or there is a disconnect with main board.  The first step is to replace the lit...
The message "Sorry, Can't Add" appears when trying to enroll a user on a hand reader.  There are 2 reasons this message appears:1.  The ID being enrolled already exists in the hand reader...
7680 records.  Because this is a HandPunch unit, once the buffer reaches its limit, the unit will stop accepting punches and will display "Memory Full".  The two ways to resolve this...
To clean the platen on a hand reader, apply a Windex-like product with a clean, soft cloth and allow it to air dry.  The hand reader platen overlay has an anti-microbial surface.  Should ...
The only routine maintenance required on a biometric hand reader is cleaning.  The platen surface upon which the hand is placed, the side mirrors, and the overhead window should be cleaned with rea...
SBT-HP1-day training course at an Allegion facility. User will be able to install, program and troubleshoot the hardware functions of the HandPunch upon completion of the course. SBT-HP-O...
To contact technical product support for Schlage Biometric Solutions products:Telephone:  877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email:  read...
SBT-HK1-day training course at an Allegion facility. User will be able to install, program and troubleshoot the hardware functions of the HandKey upon completion of the course.SBT-HK-ONSITE1-day tr...
The E6 version of the E-Series biometric Hand Reader holds 256 user hand templates.  To accommodate a larger user base, the hand reader can be configured to hold up to 27,904 user hand ...
If an access control system is not available to test the card output on a hand reader, this card emulation test can be done to verify the card format is correct.  These steps will guide you in...
The following technical note describes in detail the process for upgrading a biometric F-Series HandKey or a biometric F-Series HandPunch F1-style main board with additional RAM.  Please ...
The RS232 pin out on a F3-style main board for a F-Series HandKey or a F-Series HandPunch to the J4 connector is Pin 1 (Pin 1 is the farthest pin from the edge of the board) is Groun...
When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process.  They are detail orie...
A biometric HandPunch will display "Time restriction" if you are trying to punch in or punch out outside of the times allowed for this.  An employee will see the message, "Time restrictio...
Enrollment of a user without a hand placement (a non-biometric enrollment) significantly reduces the built-in security of a biometric verification. We do not recommend non-biometric enrollment of u...
A biometric F-Series hand reader usually comes with standard user memory.  When a user is added that exceeds that user memory size, there is no room left to store that user and that user template c...
A warm boot on a biometric handreader resets the handreader to factory default settings but does not erase the user database.  A cold boot on a biometric handreader resets the handreader to factory...
To get the camera calibration values on a biometric F-Series HandPunch or F-Series HandKey, press the * (asterisk) key 11 times. It will display R (row), C (column), and E (exposure)...
Caution: Resetting/cold booting a biometric handreader resets the handreader to factory default settings and erases the user database. To reset or cold boot a biometric F-Series handreader with...
The following technical note describes in detail the installation process for upgrading a biometric F-Series HandKey or a biometric F-Series HandPunch with a modem communications mod...
The programming processes for Allegion devices can be both product and features specific.  Some products programming processes are electronic in nature, others are physical in nature. &nbs...
The biometric F-series HandPunch 3000-XL, the HandPunch 3000-E-XL, and the HandPunch 4000 are all "Break Compliant" hand reader models.  Each of these hand readers utilizes an Extended Us...
The following technical note describes in detail the process for upgrading a biometric F-Series HandKey or a biometric F-Series HandPunch main board with a new firmware chip. Note: A firmware upgr...
F-Series (Handkey and HandPunch) firmware upgrade
The DC-200 is a USB to RS-485/422 data converter used with the hand readers.  As long as you have the latest windows updates there are no drivers to download for this to work.
The easiest way to determine if a biometric F-Series handreader has a F1 or a F3 style main board is to look at the back of the unit.  If there are dip switches, then it is a F1 style main board wh...
The HandKey II Command Mode Structure is used to access all menus in the HandKey. You hit clear and enter for the reader to ask ENTER PASSWORD if its a new reader. You hit clear and enter followed ...
Caution: Resetting/cold booting a biometric handreader resets the handreader to factory default settings and erases the user database. To reset or cold boot a biometric F-Series handreader with ...
Our biometric hand readers have a limitation on how many times you can try an unsuccessful  hand verification. This is similar to secure computer/ system logins that kick you out after a certa...
In access control, a term used to describe the means used to verify an individual is authorized to proceed through an opening. Common types include a traditional mechanical credential, such as a ke...
Yes, press the * (asterisk) key 10 times on the reader.  The serial number will be displayed.  A second way of locating the serial number on the reader is to visually check...
For F-series HandPunch devices:    The top-mount PROX reader is available only for the HP-3000 reader.  The PROX reader on a HandPunch 3000 is able to read standard 26-bit ...
First of all, measure the voltage of the coin battery, while still installed in its white plastic holder on the main board ( to find its location, please see lithium battery installation guide )&nb...
On a biometric F-Series hand reader, if the "Time & Attendance" mode is activated:press your ID then #, choose from 1-IN  2-OUT  3-BACK  (press either 1 or 2 or 3); the reader wi...
Yes, you can use a BACK Code list to control the type of punches that will be locked out until the timer has expired on any F-Series HandPunch that is break compliant.  By using 00 a...
The 5 Command Groups will be combined by assigning them the same password starting with those in password menu 5 and then ending with those in password menu 1.  In this case, the command choic...
We warrant only to Customers that Products will be free from defects in material and workmanship for a period of 12 months from the date of shipment of the Products.  There is also an extended...
Job Specific Warranty - If job specific warranty letters or certificates are required, please refer to the Allegion Contact Us web page and request the applicable information.NOTES:F...
The F-Series HandPunch will display "Memory Full" when the number of transactions being stored on the hand reader exceed its memory capacity. When the memory capacity is exceeded, the hand reader...
The biometric F-Series HandPunch 2000 can only hold a maximum of 512 users and is not expandable.
The best way to determine which memory an F-series hand reader needs is to look at the version of the main circuit board.  If the main circuit board has a white reset button, it is an F3 versi...
The biometric F-Series HandPunch 1000E can only hold 100 users and is not expandable.
In order to make the F-Series biometric HP 2000 hand reader compatible with the EN-200 Ethernet Module, you must:  1) change the prom to allow the Ethernet to communicate, 2) install ...
HandNet Lite is a no-cost application that can be found on the Access Control Support Disk.  The disk is included with every HandKey.  The application can also be obtained through an FTP ...
For wiring information on the DC-104 data converter for Biometric FingerKey products refer to  DC-104 technical note
A biometric F-Series hand reader comes with a standard user memory size depending on the model of the reader.  The customer will need to purchase a memory upgrade to accommodate additional use...
The following technical note describes the process for upgrading a biometric F-Series HandKey or a biometric F-Series HandPunch with a memory upgrade code. F-Series (F3) memory upgrade
Template, ID, Time Zone, and Authority Level are the four fields that make up a basic user template in a biometric F-Series or E-Series hand reader.
RSI, SBS, Schlage Biometric Systems
The biological identification of a person, including characteristics of structure and of action such as iris and retinal patterns, hand geometry, fingerprints, voice responses to challenges and the...