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common biometrics questions
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Question
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Can I communicate via RS-232 to a Hand Reader if they have an EN-200 ethernet or MD-500 modem installed?
Resolution:
If a hand reader has an ethernet or modem card installed, the RS-232 port will be automatically configured as a printer output and RS-232 option removed from the SET SERIAL menu. In order to ...:
Camera calibration on a hand reader, what should the row (r), column (c), and exposure (e) calibration values be to indicate proper camera alignment?
Resolution:
On a biometric F-Series or E-Series hand reader, the desired row (r) value and column (c) value should each be zero (0), plus or minus 2. The desired exposure (e) value sh...:
What are the visual differences on a F-Series handreader main boards that have battery backup and main boards that do not have battery backup?
Resolution:
See Board Differences Battery Backup Circuitry for a picture of the visual differences between a F-Series biometric handreader with a main board that has the battery backup ci...:
How do you set up Windows' "Hyper Terminal" for console port troubleshooting on a biometric GT-400?
Resolution:
You can use Windows' "Hyper Terminal" to configure console port troubleshooting, set up a serial connection, and/or set up RS232 output on a biometric GT-400: For the COM setting, go into the C...:
How do I clear the HandNet for Windows error message, "Index or primary key cannot contain a null value" on a biometric HandKey?
Resolution:
This HandNet for Windows message appears only when a HandKey 2 connects to it for the first time. During the uploading of users from the HandKey 2 to HandNet, the software verifies the user d...:
What does error 64 mean on a HandKey II or Handpunch?
Resolution:
When you see an Error 64 on a HandKey or a HandPunch, it may mean that the lithium battery is low or there is a disconnect with main board. The first step is to replace the lit...:
What does "Sorry, Can't Add" mean on a hand reader?
Resolution:
The message "Sorry, Can't Add" appears when trying to enroll a user on a hand reader. There are 2 reasons this message appears:1. The ID being enrolled already exists in the hand reader...:
If the transaction buffer size for the HP3000 is 5120 records, what is the buffer size on the HP4000?
Resolution:
7680 records. Because this is a HandPunch unit, once the buffer reaches its limit, the unit will stop accepting punches and will display "Memory Full". The two ways to resolve this...:
What cleaning suggestions would you provide to a customer should the hand reader be exposed to blood?
Resolution:
To clean the platen on a hand reader, apply a Windex-like product with a clean, soft cloth and allow it to air dry. The hand reader platen overlay has an anti-microbial surface. Should ...:
How should I clean a biometric hand reader?
Resolution:
The only routine maintenance required on a biometric hand reader is cleaning. The platen surface upon which the hand is placed, the side mirrors, and the overhead window should be cleaned with rea...:
How do I contact Schlage Biometrics Technical Support?
Resolution:
To contact technical product support for Schlage Biometric Solutions products:Telephone: 877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email: read...:
What are the steps I need to take in order to do a card emulation test between biometric hand readers?
Resolution:
If an access control system is not available to test the card output on a hand reader, this card emulation test can be done to verify the card format is correct. These steps will guide you in...:
What are the pin outs on the RS232/J4 connector on a F3-style main board in a biometric F-Series hand reader?
Resolution:
The RS232 pin out on a F3-style main board for a F-Series HandKey or a F-Series HandPunch to the J4 connector is Pin 1 (Pin 1 is the farthest pin from the edge of the board) is Groun...:
Hand Reader just stops communicating via Ethernet?
Resolution:
When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process. They are detail orie...:
Why does a biometric hand reader display "Time restriction" ?
Resolution:
A biometric HandPunch will display "Time restriction" if you are trying to punch in or punch out outside of the times allowed for this. An employee will see the message, "Time restrictio...:
Can you enroll a user on a biometric HandPunch without a hand placement?
Resolution:
Enrollment of a user without a hand placement (a non-biometric enrollment) significantly reduces the built-in security of a biometric verification. We do not recommend non-biometric enrollment of...:
How do you check what memory size is on a biometric F-Series HandPunch 3000?
Resolution:
A biometric F-Series hand reader usually comes with standard user memory. When a user is added that exceeds that user memory size, there is no room left to store that user and that user template c...:
What is the difference between a warm boot and a cold boot on a biometric handreader?
Resolution:
A warm boot on a biometric handreader resets the handreader to factory default settings but does not erase the user database. A cold boot on a biometric handreader resets the handreader to factory...:
How do you get the camera calibration values on a biometric F-Series HandPunch?
Resolution:
To get the camera calibration values on a biometric F-Series HandPunch or F-Series HandKey, press the * (asterisk) key 11 times. It will display R (row), C (column), and E (exposure)...:
How do you reset a biometric F-Series handreader with a reset switch?
Resolution:
Caution: Resetting/cold booting a biometric handreader resets the handreader to factory default settings and erases the user database. To reset or cold boot a biometric F-Series handreader with...:
How do I program my device?
Resolution:
The programming processes for Allegion devices can be both product and features specific. Some products programming processes are electronic in nature, others are physical in nature. &nb...:
What is the standard memory level for a biometric F-series HP-3000-E-XL?
Resolution:
The biometric F-series HandPunch 3000-XL, the HandPunch 3000-E-XL, and the HandPunch 4000 are all "Break Compliant" hand reader models. Each of these hand readers utilizes an Extended Us...:
What is a DC-200?
Resolution:
The DC-200 is a USB to RS-485/422 data converter used with the hand readers. As long as you have the latest windows updates there are no drivers to download for this to work.:
How do you determine if a biometric F-Series handreader has an F1 style or an F3 style main board?
Resolution:
The easiest way to determine if a biometric F-Series handreader has a F1 or a F3 style main board is to look at the back of the unit. If there are dip switches, then it is a F1 style main board wh...:
How do I get into the menus on a biometric HandKey in order to enroll a user?
Resolution:
The HandKey II Command Mode Structure is used to access all menus in the HandKey. You hit clear and enter for the reader to ask ENTER PASSWORD if its a new reader. You hit clear and enter followed ...:
How do you reset a biometric F-Series handreader with dip switch settings?
Resolution:
Caution: Resetting/cold booting a biometric handreader resets the handreader to factory default settings and erases the user database. To reset or cold boot a biometric F-Series handreader with ...:
What does the message "ID temporarily invalid" mean when it displays on a biometric hand reader?
Resolution:
Our biometric hand readers have a limitation on how many times you can try an unsuccessful hand verification. This is similar to secure computer/ system logins that kick you out after a certa...:
Credential
Resolution:
In access control, a term used to describe the means used to verify an individual is authorized to proceed through an opening. Common types include a traditional mechanical credential, such as a ke...:
How do you find the serial number of a biometric F-Series handpunch or Handkey II?
Resolution:
Yes, press the * (asterisk) key 10 times on the reader. The serial number will be displayed. A second way of locating the serial number on the reader is to visually check...:
What can I do if my biometric GT-400 isn't keeping the time?
Resolution:
First of all, measure the voltage of the coin battery, while still installed in its white plastic holder on the main board ( to find its location, please see lithium battery installation guide )&nb...:
On a HandPunch when the "Time and Attendance" mode is activated, how do you perform a "Department Code" Function?
Resolution:
On a biometric F-Series hand reader, if the "Time & Attendance" mode is activated:press your ID then #, choose from 1-IN 2-OUT 3-BACK (press either 1 or 2 or 3); the reader wi...:
Is there a way to prevent an employee from making any type of punch (IN or OUT) during the lunch lockout period on a HP4000?
Resolution:
Yes, you can use a BACK Code list to control the type of punches that will be locked out until the timer has expired on any F-Series HandPunch that is break compliant. By using 00 a...:
What happens when you assign all of the password menus on the F and E series readers the same password?
Resolution:
The 5 Command Groups will be combined by assigning them the same password starting with those in password menu 5 and then ending with those in password menu 1. In this case, the command choic...:
What should I do when my F-Series HandPunch is indicating "Memory Full"?
Resolution:
The F-Series HandPunch will display "Memory Full" when the number of transactions being stored on the hand reader exceed its memory capacity. When the memory capacity is exceeded, the hand reader...:
How many users can a HandPunch 2000 hold?
Resolution:
The biometric F-Series HandPunch 2000 can only hold a maximum of 512 users and is not expandable. :
How many users can a HandPunch 1000E hold?
Resolution:
The biometric F-Series HandPunch 1000E can only hold 100 users and is not expandable.:
Where do I find wiring information on the DC-104 data converter for Biometric FingerKey products?
Resolution:
For wiring information on the DC-104 data converter for Biometric FingerKey products refer to DC-104 technical note. **10/6/2021: Note: The attached document is legacy In...:
What information is stored in a user template record in a biometric F-Series hand reader?
Resolution:
Template, ID, Time Zone, and Authority Level are the four fields that make up a basic user template in a biometric F-Series or E-Series hand reader.:
Biometrics
Resolution:
The biological identification of a person, including characteristics of structure and of action such as iris and retinal patterns, hand geometry, fingerprints, voice responses to challenges and the...: