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Question
Answer
How do you get the camera calibration values on a biometric F-Series HandPunch?
Resolution:
To get the camera calibration values on a biometric F-Series HandPunch or F-Series HandKey, press the * (asterisk) key 11 times. It will display R (row), C (column), and E (exposure)...:
How can a TK400 be reset to factory defaults
Resolution:
If a factory default reset (FDR) is absolutely needed, you MUST temporarily replace the credential reader with another reader that has a Schlage Button. This should be rarely if ever required. T...:
How should I update firmware (FW) on an AD300?
Resolution:
Steps to update firmware on an AD300. A) Keep the VIN/GND or AUX power applied. The AD300 will not function properly on AA battery power. B) Connect the SUS/HHD to the USB connector and p...:
What can I do if my biometric GT-400 isn't keeping the time?
Resolution:
First of all, measure the voltage of the coin battery, while still installed in its white plastic holder on the main board ( to find its location, please see lithium battery installation guide )&nb...:
How do I order an updated AD-Series Main Board Cover?
Resolution:
The original Inside Cover (Fig. 6 and Fig. 8) and the new Inside Covers (Fig. 7 and Fig. 9) are all compatible to the original Main PCB but only the new Inside Covers press on the tamper switch in ...:
Why is there an updated AD-Series Main Board Cover?
Resolution:
The original Inside Cover (Fig. 6 and Fig. 8) and the new Inside Covers (Fig. 7 and Fig. 9) are all compatible to the original Main PCB but only the new Inside Covers press on the tamper switch in ...:
How do you determine if a biometric F-Series handreader has an F1 style or an F3 style main board?
Resolution:
The easiest way to determine if a biometric F-Series handreader has a F1 or a F3 style main board is to look at the back of the unit. If there are dip switches, then it is a F1 style main board wh...:
What are the visual differences on a F-Series handreader main boards that have battery backup and main boards that do not have battery backup?
Resolution:
See Board Differences Battery Backup Circuitry for a picture of the visual differences between a F-Series biometric handreader with a main board that has the battery backup ci...:
Camera calibration on a hand reader, what should the row (r), column (c), and exposure (e) calibration values be to indicate proper camera alignment?
Resolution:
On a biometric F-Series or E-Series hand reader, the desired row (r) value and column (c) value should each be zero (0), plus or minus 2. The desired exposure (e) value sh...:
How to reset the WPR400
Resolution:
Open the WPR400 enclosure Locate the IPB micro push button on the Main board. Press and hold the reader schlage button until a double beep sounds release the Schlage button. Then press the IP...:
What does a Warning 80 or 17 mean on a F-Series hand reader?
Resolution:
When you see a Warning 80 or Warning 17 on a HandKey or a HandPunch, it may mean that the lithium battery is low. The first step is to try a warm boot on the reader to see if that h...:
How do you reset a biometric F-Series handreader with a reset switch?
Resolution:
Caution: Resetting/cold booting a biometric handreader resets the handreader to factory default settings and erases the user database. To reset or cold boot a biometric F-Series handreader with...:
How are the solenoid air valves in the 7900 series control boxes marked?
Resolution:
The part number for the solenoid air valve in the 7900 Series control boxes are: 7901/ES7901 - part# 941 - marked A 7902(S)/ES7902(S) - part# 942 - (2 valves) marked A and B 7949/ES7949 - part...:
How do you reset a biometric F-Series handreader with dip switch settings?
Resolution:
Caution: Resetting/cold booting a biometric handreader resets the handreader to factory default settings and erases the user database. To reset or cold boot a biometric F-Series handreader with ...:
Has the Main Printed Circuit Board used with all AD-Series products been updated?
Resolution:
The Main Printed Circuit Board used with all AD-Series products has been updated with three major changes: - A more robust Tamper Switch and MUCH improved Tamper Switch lever arm and the location ...:
What are the pin outs on the RS232/J4 connector on a F3-style main board in a biometric F-Series hand reader?
Resolution:
The RS232 pin out on a F3-style main board for a F-Series HandKey or a F-Series HandPunch to the J4 connector is Pin 1 (Pin 1 is the farthest pin from the edge of the board) is Groun...:
Why is the Von Duprin PS873 power supply buzzing or chattering?
Resolution:
Some transformers in the power supplies provide a little humming noise and that is normal. If the humming in Von Duprin PS873 power supply is loud follow these steps. Remove the load from the outp...:
How to change switches on a 8200 Console to maintained or momentary?
Resolution:
To replace the pushbuttons, remove the switch connector from the console main board Then press the pushbutton from the inside of the panel face out through the hole. There will be some resist...:
What does error 64 mean on a HandKey II or Handpunch?
Resolution:
When you see an Error 64 on a HandKey or a HandPunch, it may mean that the lithium battery is low or there is a disconnect with main board. The first step is to replace the lit...:
How do you reset an AD-200 back to default?
Resolution:
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No DC output from Power Supply
Resolution:
If a power supply is not outputting DC power, 12 or 24VDC at the Power supply main board lower right terminals ( DC+ DC-), there are several potential causes. · &n...:
How do I manually program the AD300 RS-485 Address?
Resolution:
Manually Setting the RS-485 Address This method is only available before the first network communication between an Access Control Panel (ACP) and the lock. Do a Level 1 and Level 2 Factory De...: