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FAQs

Are the top and bottom fittings for Von Duprin mullions available in SPBLK (693) finish?

Resolution: Currently, top and bottom fittings for Von Duprin mullions are available in SPBLK (693) finish via special order.:

Is the Ives 8111 pull available with back-to-back mounting?

Resolution: The Ives 8111 pull is only available with STD, F, and G mounting options.:

Do the Falcon 510L and 510L-NL trims ship standard with cylinder security collar?

Resolution: Yes, the cylinder security collar ships standard with Falcon 510L and 510L-NL trim. If needed as a replacement, the security collar can be ordered using part number 600296.:

What is a registry number?

Resolution: Registry numbers are utilized by Schlage to identify a factory master keyed system. Beginning in the 1920's, Schlage assigned each master key in a Schlage factory master keyed system with a u...:

Can you install a DPS on CTE?

Resolution: Yes, you can wire a DPS into the CTE controller.Under Inputs, you will see the option for DPS. You can wire it to those connections.:

Can you order a LEB lock without a lever?

Resolution: All LE series locks cannot be ordered Less Lever.All the orders will come with lever on both sides.:

Is there a way to see previously deleted credentials in Engage?

Resolution: Unfortunately, there is no way in the Engage App to see which previous credentials have been deleted. When deleted, they are deleted from the database, no history of the badge is left behind.:

What is the part number for the Schlage RC screw pack?

Resolution: Part number for the screw pack is 47274844:

What does the Last Updated field indicate for a specific device in the Engage web portal?

Resolution: The Last Updated field only represents the last time there was a sync while there was also an active pending indicator. Subsequent syncs to upload audits and download door files will not upda...:

What are the part numbers to replace LE Lever assembly?

Resolution: 09-506 or 09-655 will get the complete outside lever, bushing, and rose all assembled for Greenwich. L483-017 will get the outside escutcheon and lever assembled for Addison. 09-402 will ...: