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FAQs

Where do you enable cache mode for NDE lock?

Resolution: In Engage app, select the lock you want to make the changes to, click on More, go to: Settings ...:

Can a control lock be setup to use a toggle credential?

Resolution: No, the control locks are Apartment function, where the thumbturn has to be physically turned to unlock or lock the door. Device schedules and toggles can not be setup on a control lock.:

Pairing the BR400 to the Schlage Home App

Resolution: The Schlage Sense - BE479, discontinued is Wi-Fi compatible when paired to the Schlage Home App if a Wi-Fi Adapter - BR400. A BR400 is required to connect the BE479 to Wi-Fi. Please follow the pair...:

What is the Schlage 30-120?

Resolution: The Schlage 30-120 is an FSIC Cylinder used to operate the L/LV9485 and L/LV9486 Faculty Restroom Locks. Note when ordering: The Cylinder is handed.Emergency keys and Control keys must be...:

What Engage devices can be used with the Schlage Mobile Access app?

Resolution: Here is a list of the Schlage Engage devices that are compatible with the Schlage Mobile Credential:Schlage Control® mobile enabled deadbolt and interconnected lock Schlage MTB mobile enabled ...:

Is the XB11-979 handed?

Resolution: The XB11-979 is NOT handed and will rotate freely in both directions (there is no stop in either direction). :

How do I get access to an Engage site?

Resolution: The site administrator will have to send the invitation, the new team member will receive an email that containsa link to accept the invitation. Please reach out to your site administrator. :

How do I add a team member to an Engage site?

Resolution: A team member with Admin rights can invite Admin, Manager or Operator to a site.A Manager can only invite Operators to a site.To send the invitation:1. Log into the Engage web portal. 2. Selec...:

Can 9651 credentials be ordered in 35 bit?

Resolution: Smart credentials can be ordered in any bit format we support.Here are the formats available::

What is the part number for the lock case screws for the LE?

Resolution: The part number is:C203-736. Contains (2) C603-256, #12-24 WMS PFH: