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FAQs

What is the size of the MTB15/MTBK15 cover screw?

Resolution: Here are the sizes and part numbers for the screws:6/32 x 1/4" Pan Head Phillips or Torx Security HeadPart # for the Phillips: 23933492 Part # for the Torx: 23913296:

How come I can't delete a MT20w device from my IOS with Engage MAPP?

Resolution: If you are not set for Site Admin profile, you cannot delete any device.Have a current Site Admin delete the device or ask them to upgrade your profile from Operator or Manager to Site Admin. :

SC991B Sliding Door User Manual

Resolution: The installation manual for the SC991B can be found via this link::

Troubleshooting Unreachable Error with Grey Triangle in the Schlage Home App

Resolution: If you see a grey triangle icon along with the word "Unreachable" under the name of your lock in the Schlage Home App, it typically indicates that your Schlage Encode Series lock (BE489, BE499, and...:

Can you purchase the SEM armature mounting plate by themselves?

Resolution: Unfortunately, the armature mounting plates and clips are not individually sold. These will come in the SEM - 515 screw packs:

Are the power cables for the Falcon 8200 and Benchmark 9100 the same?

Resolution: The 8230-3498-2A and the 8240-3498-2A and the 9130-3498-2A and 9140-3498-2A 29” power cables are the same. The benchmark has two other cable options that are longer.:

F 25 R / 25 R-2

Resolution: Above applications available with L function. Specify F-25-R-L-2 or 25-R-L-2, handing and finish. Cylinders sold separately. Compatible cylinders include: § Device side: Schlage rim cylinder 20-021...:

Will the 98/99 work with the 2/2SI on door thicker than 1-3/4"?

Resolution: Yes, these will work on doors thicker than 1-¾". Anything over 2-¼" thick is an engineering special with a hard stop on total door thickness at 2-½" (including any GBK's or panels). :

Does the -2/-2SI option require the NL Drive Screw to be installed or removed?

Resolution: For 98/99 Rim and Vertical Exit Devices with the Double Cylinder (-2 or -2SI) feature;The NL Drive Screw must be installed in the Master Cam on the back of the centercase with the Trim Lock Tumbler...:

98/99 -2 /-2si

Resolution: New applications requiring both device and trim must be ordered with the 996-2 trim.Examples:99L-2SI x 996-2XP99L-2 x 996-2When addressing existing applications, it is ideal to order the conversion...: