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FAQs

How do enable ISO mag output format for NDE/NDEB?

Resolution: You must have the following firmware versions for the locks:LEB Firmware: 3.11.02LE Firmware: 1.13.02NDEB Firmware: 3.11.02NDE Firmware: 2.18.02You can use the following configuration cards to enab...:

Does Schlage make a lock designed for a gate?

Resolution: Schlage's resentaintal line of products does not have a lock designed for use on a gate. However, Schlage's Commercial line of products has the B250 which is a mechanical lock that is designed to b...:

Is the Encode Lever (FE789) Compatible with Apple HomeKit?

Resolution: The Encode Lever (FE789) is not compatible with Apple HomeKit. This smart lock is designed to connect exclusively with the Schlage Home app via Bluetooth or Wi-Fi. While it offers seamless integrat...:

Where do you enable cache mode for NDE lock?

Resolution: In Engage app, select the lock you want to make the changes to, click on More, go to: Settings ...:

Can a control lock be setup to use a toggle credential?

Resolution: No, the control locks are Apartment function, where the thumbturn has to be physically turned to unlock or lock the door. Device schedules and toggles can not be setup on a control lock.:

Pairing the BR400 to the Schlage Home App

Resolution: The Schlage Sense - BE479, discontinued is Wi-Fi compatible when paired to the Schlage Home App if a Wi-Fi Adapter - BR400. A BR400 is required to connect the BE479 to Wi-Fi. Please follow the pair...:

What is the Schlage 30-120?

Resolution: The Schlage 30-120 is an FSIC Cylinder used to operate the L/LV9485 and L/LV9486 Faculty Restroom Locks. Note when ordering: The Cylinder is handed.Emergency keys and Control keys must be...:

What Engage devices can be used with the Schlage Mobile Access app?

Resolution: Here is a list of the Schlage Engage devices that are compatible with the Schlage Mobile Credential:Schlage Control® mobile enabled deadbolt and interconnected lock Schlage MTB mobile enabled ...:

Is the XB11-979 handed?

Resolution: The XB11-979 is NOT handed and will rotate freely in both directions (there is no stop in either direction). :

How do I get access to an Engage site?

Resolution: The site administrator will have to send the invitation, the new team member will receive an email that containsa link to accept the invitation. Please reach out to your site administrator. :