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FAQs

Resolution: The trim lock tumbler on the back of the device must be in the UP (unlocked) position before device is installed. This allows the trim to retract the latch when the push side cylinder is unlocked:

98/99 -2 /-2si

Resolution: New applications requiring both device and trim must be ordered with the 996-2 trim.Examples:99L-2SI x 996-2XP99L-2 x 996-2When addressing existing applications, it is ideal to order the conversion...:

What are the specs for the B520-653 Tailpiece?

Resolution: The overall length of the B520-653 is 2.875" with break off points on the bar 0.20" apart.Reference the drawings below to determine the length you need:See drawing here for length and break off poi...:

What is the thickness of the L9000 armor front?

Resolution: The dimensions of the L9000 standard armor front are 8" x 1-¼" x .087"The dimensions of the L9000 optional 1-1/16" face armor front are 8" x 1-1/16" x .087":

Can the LV/LMV9000 be ordered less complete trim?

Resolution: Due to the functionality of the LV/LMV lock, less complete trim is not offered.:

Touchscreen Icon Guide for Schlage Encode locks (BE489, FE789)

Resolution: Communication Icon:Flashes when lock is connecting to WiFi to check for updatesLow Battery IconFlashes after code is entered when battery is low.Solid when battery is critical. The lock will not wo...:

Does the 2310ME work as a standard closer without power?

Resolution: Yes. Without power, the 2310ME functions as a normal size 4 only closer. :

Will the Schlage LM9200 series operate without the outside lever trim?

Resolution: Based on the operation of the LM9200, the outside lever is required to retract the latches.:

Is the Schlage Encode Smart Wi-Fi Lever Available as a Light Commercial Lock?

Resolution: No, the Schlage Encode Smart Wi-Fi Lever is not designed for light commercial use. However, if you’re looking for a lock rated for light commercial applications, Schlage offers the FE595CS model, w...:

Does the Schlage Encode Smart Wi-Fi Lever Feature a Fingerprint Reader?

Resolution: The Schlage Encode Smart Wi-Fi Lever does not include a fingerprint reader. Instead, this advanced smart lock utilizes a touchscreen interface for secure access. With its sleek design and Wi-Fi con...: