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FAQs

In Pure Access Cloud, is there a way to generate a notification when a device is offline?

Resolution: You can configure a custom rule to send an email whenever a device disconnects by using the "IF An access point is disconnected" function. Unfortunately, the custom rule cannot tell the diffe...:

What are the wifi alerts that can be enabled under a Engage site in Global settings?

Resolution: When enabled, wifi alerts are used on the NDEB/LEB/CTE When a “forced door” happens the lock will connect to the wifi network and report the “forced door” alert in the audits. :

What can cause the LE/LEB to unlock on the outside lever with no valid badge/credential entry. In a passive state when power is applied.

Resolution: If you LE / LEB will not go into a secure state with power applied, please check the following: Check handing screw and REX switch are installed correctly and on the inside of the mortise bod...:

Are any Schlage branded credentials/fobs compatible with the HID Corp 1000 cards?

Resolution: Schlage’s 35C bit format is the same as the HID’s 35 bit Corp 1000 format.:

Is there an overhead stop that will work with the 3130 series door closer?

Resolution: Unfortunately, there is no overhead stop, concealed or surface mounted, that will work with the 3130 series concealed door closer. Too many conflicts with the hardware.:

Does LCN offer a pull side dead stop arm?

Resolution: Unfortunately, LCN currently has no dead stop arm (cush style arm) for a pull side (hinge side) mounting.:

Will the Schlage or Falcon cylinder box label include the door ID?

Resolution: For Schlage and Falcon, both Door ID and Key Symbol appear on the cylinder box label. Door ID appears next to the word "Door:" and the Key Symbol appears next to the word "Keyset:" Clic...:

Is there a special template (ST) for 4111 EDA/HEDA with ¼" solid weatherstrip?

Resolution: ST-1631 is used to template a 4110 x EDA/HEDA closer/arm with 1/4" solid weatherstrip and a 7/8" 5th screw spacer. For all LCN PA mounting with ¼” weatherstrip special template numbers – see ...:

What wire size should be used with a user supplied power supply with the 6440XP compact operator?

Resolution: 18 AWG wire with a maximum wire run distance of 80ft (one way) from 6440XP to the user supplied Power Supply. See here for 6440XP instructions. :

Explain TM series key rotation for keyed functions.

Resolution: The Falcon TM series does not offer 360° key rotation.Key rotation for all keyed functions are:Counter clockwise (CCW) to LOCK Clockwise (CW) to UNLOCK. Either direction to retract latch ...: