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FAQs

Why can't I delete a device from Engage?

Resolution: If you have Operator or Manager rights, you cannot delete devices. You must be an Admin on the Engage site to be able to delete devices. :

What is the read range of the RC04?

Resolution: The read range is typically 2 to 5 inches.:

What is the weight of the RC04?

Resolution: Mullion- 6.5 Oz Wall Mount- 8.0 Oz Wall Mount w/Keypad- 9.5 Oz. :

Can the IP Bridge be used outside?

Resolution: No, the IP Bridge is indoor Use ONLY, -40° to +80° Celsius. :

What encryption is used on the Engage website: portal.allegionengage.com?

Resolution: The Engage web portal is AES256 encrypted:

Cannot factory reset my NDE lock.

Resolution: If you cannot factory reset your NDE or NDEB lock, check the ribbon cable. Make sure there are not broken wires. Also make sure the ribbon cable plugs are secure. :

What is the error “TLS certificate validation failure” when trying to setup wifi on the NDEs?

Resolution: Factors that can lead to TLS certificate validation failure on NDE: Certificate size is too large (NDE1.0, Full certificate size must be < 4096) Hash(Sha-1) validation failu...:

What size security screw is used on M490DE circuit board cover?

Resolution: #6-32 x 1 1/4 Spanner pan head machine screw :

What does 5 beeps repeating on Schlage Reader Controller mean?

Resolution: 5x beep, off one sec then repeat is tamper state. :

What is the total height of the 5-1/2” FE410 when installed on the door?

Resolution: 9.66” for Greenwich 9.875” for Addison :