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FAQs

How is the Alarm output relay activation cleared on CTE?

Resolution: If activated for door propped status, closing the door again will clear the alarm. If activated for door forced condition, a valid card read will clear the alarm. :

Are WRT-K relay contacts powered or dry?

Resolution: They are dry contacts but can be used to switch power up to 2A at 30VAC or 24VDC. :

Do cosmetic backplates for Schlage readers, CP-11 CP-15 CP-21, include holes for mounting?

Resolution: Yes, there are spaced holes along the vertical centerline that align with reader backplates. :

Does the Schlage Encode Series Work Outside of North America?

Resolution: Yes, the Schlage Encode Family, including the BE489, BE499, and FE789 models, can work outside of North America. These locks connect to Wi-Fi via a 2.4 GHz network and will still pair with the Schl...:

What are the conventional cylinder part numbers for the Schlage AD lock?

Resolution: The Schlage electronic AD and CO locks take the same key-in-lever (KIL) cylinders. The part numbers differ based on chassis style and lever design. For locks with cylindr...:

How is the ALX172 installed onto a door?

Resolution: The ALX172/ND172 is not built from two sets of ALX170/ND170's.The ALX172/ND172 uses Chassis and Mounting Screws unique to the function to be able to mount the two Levers and Chassis...:

How can I see events other than SysAdmin in Isonas widgets?

Resolution: On the History Widget, there is a MORE FILTERS selection. Click on MORE FILTERS and there will be a slider for Show System Administrator. Turn that Off temporarily and it will ...:

How many entries are displayed on the Isonas Dashboard on the History widget?

Resolution: The history widget will display the last 50 events to occur based upon the filtering selected and limited to only those events that occurred within the last 48 hours.:

Can the 4642 be used on a doorway with no reveal?

Resolution: The standard 4642 arm comes with a 8 3/8" long rod and shoe and will likely bottom out when used on an opening with no reveal (flush condition) BUT ----- You can use the 4642 on a doorw...:

What is the length of the rod and shoe on the 4031 long arm and regular arms

Resolution: The 4031 has a regular arm and a long arm. The regular arm rod and shoe 4030-79 is 8-3/8 inches long and the long rod and shoe 4030-79LR is 12-3/8 inches long.: