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FAQs

Resolution: No, the IP Bridge is indoor Use ONLY, -40° to +80° Celsius. :

What encryption is used on the Engage website: portal.allegionengage.com?

Resolution: The Engage web portal is AES256 encrypted:

Resolution: If you cannot factory reset your NDE or NDEB lock, check the ribbon cable. Make sure there are not broken wires. Also make sure the ribbon cable plugs are secure. :

What is the error “TLS certificate validation failure” when trying to setup wifi on the NDEs?

Resolution: Factors that can lead to TLS certificate validation failure on NDE: Certificate size is too large (NDE1.0, Full certificate size must be < 4096) Hash(Sha-1) validation failu...:

What size security screw is used on M490DE circuit board cover?

Resolution: #6-32 x 1 1/4 Spanner pan head machine screw :

What does 5 beeps repeating on Schlage Reader Controller mean?

Resolution: 5x beep, off one sec then repeat is tamper state. :

What is the total height of the 5-1/2” FE410 when installed on the door?

Resolution: 9.66” for Greenwich 9.875” for Addison :

How should Engage devices be added back to Pure Access if they need to be reset?

Resolution: Delete Access Point from Pure Access first. This will also remove the device from Engage. Perform the factory reset process at the lock. You can then use the Engage mobile app to add ...:

Are Keying Kits Covered Under Warranty?

Resolution: No, keying kits and keys are not covered under the Schlage Warranty.To view the detailed outline of the Schlage Warranty, please click here. :

If a CO200 with privacy function is toggled open and then the privacy function is activated will it return to a toggled unlocked state after privacy function is deactivated?

Resolution: Yes, the firmware in the lock should allow the Privacy to work that way if the lock is toggled. If you toggle CO lock with the privacy function, when you close the door and push the button it ...: