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FAQs

How should Engage devices be added back to Pure Access if they need to be reset?

Resolution: Delete Access Point from Pure Access first. This will also remove the device from Engage. Perform the factory reset process at the lock. You can then use the Engage mobile app to add ...:

Are Keying Kits Covered Under Warranty?

Resolution: No, keying kits and keys are not covered under the Schlage Warranty.To view the detailed outline of the Schlage Warranty, please click here. :

If a CO200 with privacy function is toggled open and then the privacy function is activated will it return to a toggled unlocked state after privacy function is deactivated?

Resolution: Yes, the firmware in the lock should allow the Privacy to work that way if the lock is toggled. If you toggle CO lock with the privacy function, when you close the door and push the button it ...:

Does the lever or knob rotate in both directions on the L9076 and L9077?

Resolution: On the L9076 (classroom holdback lock) and L9077 (classroom security holdback lock), the lever and knob is designed to rotate in one direction only. Lever will rotate in the downward ...:

What is the part number for the default card for an MT20W?

Resolution: The part number for the MT20W default card is CE-000-040:

What are the measurements of the DC-HD-16 end caps (boxes)?

Resolution: The dimensions in inches are: 2 1/4 x 1 5/8 x 7/8 :

How is the Laser Grade Overlay card is used? Can it be printed on like a regular 8543?

Resolution: They have a special coating that allows them to be printed on with a laser printer; it can still be printed with standard card printers as well. :

What is LCN part # 72940?

Resolution: The 72940 is the internal LCN part number for the Senior Swing HD Control Box, which was launched in Dec. of 2019. The part number to order this CB is 95xx-3462 or 28xx-3462. ...:

What kind of cylinder does the Von Duprin 2SI indicator take?

Resolution: The Von Duprin 2SI indicator cylinder is on the panic bar side of the exit device. The 2SI indicator takes a rim cylinder. Click here for a photo of the 2SI indicator and cylinder. ...:

What can be done to help eliminate excessive groaning, squeaking, or creaking noise from a manual closer cylinder body?

Resolution: If you are encountering a manual closer that has excessive groaning- this is more than likely the internal spring that is rubbing slightly on spring tube and the noise can be exacerbated...: