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FAQs

Resolution: If you have a Schlage Custom Series glass knob, and the knob has come off, please submit a ticket. This is not a repairable issue. However Schlage Custom Series locks are covered under a Lifetime M...:

Which Door Template should I use for the Schlage L9066 x XL11-897?

Resolution: You can use the same Template that's listed for the L/LV9060 Function. The actual Template number will depend on the Trim Style and Door Material chosen.Click here for the Template Index. :

Which Door Template should I use for the Schlage L/LV9081function?

Resolution: You can use the same Template that's listed for the L/LV9080 Function. The actual Template number will depend on the Trim Style and Door Material chosen. Click here for the Template Index.&...:

Can the L9044 outside escutcheon be ordered separately?

Resolution: In October 2022, the 09-556 outside escutcheon is now available as a separate item. Example: 09-556 06 L or N 626). This update will be reflected in the February 2023 p...:

Can the L9444 outside escutcheon be ordered separate?

Resolution: In October 2022, the L9444 outside escutcheon was made available to order as a separate part. Example: 09-556 06 L or N 626. L escutcheon was previously not offered on the L9444 locks but ...:

Is the L9000 electrified lock offered with hold back?

Resolution: Locked down to tech As of October 2022, a hold back feature will be offered via the Specials Process ONLY (RFQ) using a solenoid based latch holdback called a L9082 EU ELR. ...:

Where can the AL series installation instruction be found?

Resolution: The AL series installation instructions can be found here.:

Will My Lock Lose Its Programming When I Change the Battery?

Resolution: Changing the battery in your lock should not affect its programming. However, if the lock has been without power for an extended period of time, it may reset due to the prolonged loss of power. To ...:

Can I factory default reset an MTB reader?

Resolution: You will need to order the configuration card for the MTB. It does not come with the reader.The Configuration card number is: CE-000-012 (the card is not restricted)Please be sure to de...:

Can you install an NDE lock on a glass door?

Resolution: Company called Accurate Lock & Hardware seels a glass door kit for the NDE lock. Click here for a link to the site. It looks like they only have it for the NDE lock. You can conta...: