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FAQs

Is the Von Duprin Chexit device available with electric latch retraction?

Resolution: No, the Von Duprin Chexit device uses a motor to "lock" the pushbar for delayed egress. It does NOT have electric latch retraction capability. :

Can the EL option for Falcon 24/25 exit devices be "converted" to the MEL option?

Resolution: No, the MEL kit for Falcon 24/25 exit devices will NOT convert an EL 24/25 exit device. The EL solenoid/plunger is not easily removed from the exit devices. :

Does the Von Duprin 98/9947 device use the same centercase assembly / cover as the 98/9949 cable device?

Resolution: Yes, the Von Duprin 98/9947 device uses the same centercase assembly/cover as the 98/9949 and 98/9950 devices. NOTE: Do NOT interchange for Fire Rated Devices. :

Can the Ives 7212 offset pivot be used for dual-acting doors?

Resolution: No, the 7212 offset pivot is intended for doors swinging in one direction ONLY!:

What do you receive when you order the Falcon 25 Rim device with "NL OP" trim option?

Resolution: You receive the Falcon 25 Rim device as "EO" Exit Only. The NL OP option for the Falcon 25 Rim device simply allows for a Rim cylinder to be mounted in the "pull" side of the door. A te...:

How to Add Codes to BE469ZP When Paired to the Ring Alarm Base Station

Resolution: Guest Users can be added to accounts with a Ring Alarm Base Station paired to the BE469ZP. These users can arm and disarm the alarm system, as well as lock and unlock connected locks using their as...:

Do Falcon TM series levers meet the 1/2" return requirement for California?

Resolution: The following Falcon TM series levers meet the California State Reference Code (Formerly Title 19, California State Fire Marshall Standard) requiring levers to return within 1/2" of the door face.D...:

Does the Falcon TM series suite with existing Falcon T series locks?

Resolution: The Falcon TM series was designed to suite with the T series. The lever styles and rose design are the same for the TM series as they are for the T series.:

Can you change the location of the daily backup in Pure Access Manager (PAM)?

Resolution: You cannot change the location. You should only keep the last 5 backups, otherwise it will fill up your hard drive. :

In Pure Access Cloud, is there a way to generate a notification when a device is offline?

Resolution: You can configure a custom rule to send an email whenever a device disconnects by using the "IF An access point is disconnected" function. Unfortunately, the custom rule cannot tell the diffe...: