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FAQs

Is the L9000 electrified lock offered with hold back?

Resolution: Locked down to tech As of October 2022, a hold back feature will be offered via the Specials Process ONLY (RFQ) using a solenoid based latch holdback called a L9082 EU ELR. ...:

Where can the AL series installation instruction be found?

Resolution: The AL series installation instructions can be found here.:

Will My Lock Lose Its Programming When I Change the Battery?

Resolution: Changing the battery in your lock should not affect its programming. However, if the lock has been without power for an extended period of time, it may reset due to the prolonged loss of power. To ...:

Can I factory default reset an MTB reader?

Resolution: You will need to order the configuration card for the MTB. It does not come with the reader.The Configuration card number is: CE-000-012 (the card is not restricted)Please be sure to de...:

Can you install an NDE lock on a glass door?

Resolution: Company called Accurate Lock & Hardware seels a glass door kit for the NDE lock. Click here for a link to the site. It looks like they only have it for the NDE lock. You can conta...:

Getting Error 413 on Engage Desktop App.

Resolution: This can occur with some updates/changes to your operating system, firewall or VPN. Please ask your IT team about firewall or VPN changes. Click here for our latest Wi-Fi requirements doc...:

How to edit user name in Engage?

Resolution: You can edit a users name in the Engage phone app, or on the web portal. On the Engage Phone app, log into the Engage app Click on users. ...:

What's the part number for Falcon split key inserts?

Resolution: Falcon split key construction keying (a.k.a. Blockokey) can only be done in the factory in conjunction with a Falcon master key system. In the field Falcon split key construction keying is no...:

Does integrator level web access need to be disabled at each subtenant individually for Pure Access RMR users?

Resolution: If you disable an integrator level web access, you will have to go into each and every one of your subtenants and disable that users web access.Any active integrator users in the parent tenant will...:

What are the greyed out check marks when assigning access in Engage?

Resolution: Users assigned to a device group that includes those devices will be shown in grey rather than orange for doors that were assigned individually. :