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FAQs

How many entries are displayed on the Isonas Dashboard on the History widget?

Resolution: The history widget will display the last 50 events to occur based upon the filtering selected and limited to only those events that occurred within the last 48 hours.:

Can the 4642 be used on a doorway with no reveal?

Resolution: The standard 4642 arm comes with a 8 3/8" long rod and shoe and will likely bottom out when used on an opening with no reveal (flush condition) BUT ----- You can use the 4642 on a doorw...:

What is the length of the rod and shoe on the 4031 long arm and regular arms

Resolution: The 4031 has a regular arm and a long arm. The regular arm rod and shoe 4030-79 is 8-3/8 inches long and the long rod and shoe 4030-79LR is 12-3/8 inches long.:

Does the Falcon 8200 operator have power boost?

Resolution: The Falcon 8242 and 8231 has a smart latch which is like a power boost, but not as powerful, and it cannot be turned on and off like the power boost feature on the Benchmark and senior swing ...:

Is the Von Duprin Chexit device available with electric latch retraction?

Resolution: No, the Von Duprin Chexit device uses a motor to "lock" the pushbar for delayed egress. It does NOT have electric latch retraction capability. :

Can the EL option for Falcon 24/25 exit devices be "converted" to the MEL option?

Resolution: No, the MEL kit for Falcon 24/25 exit devices will NOT convert an EL 24/25 exit device. The EL solenoid/plunger is not easily removed from the exit devices. :

Does the Von Duprin 98/9947 device use the same centercase assembly / cover as the 98/9949 cable device?

Resolution: Yes, the Von Duprin 98/9947 device uses the same centercase assembly/cover as the 98/9949 and 98/9950 devices. NOTE: Do NOT interchange for Fire Rated Devices. :

Can the Ives 7212 offset pivot be used for dual-acting doors?

Resolution: No, the 7212 offset pivot is intended for doors swinging in one direction ONLY!:

What do you receive when you order the Falcon 25 Rim device with "NL OP" trim option?

Resolution: You receive the Falcon 25 Rim device as "EO" Exit Only. The NL OP option for the Falcon 25 Rim device simply allows for a Rim cylinder to be mounted in the "pull" side of the door. A te...:

How to Add Codes to BE469ZP When Paired to the Ring Alarm Base Station

Resolution: Guest Users can be added to accounts with a Ring Alarm Base Station paired to the BE469ZP. These users can arm and disarm the alarm system, as well as lock and unlock connected locks using their as...: