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FAQs

What's the part number for Falcon split key inserts?

Resolution: Falcon split key construction keying (a.k.a. Blockokey) can only be done in the factory in conjunction with a Falcon master key system. In the field Falcon split key construction keying is no...:

Does integrator level web access need to be disabled at each subtenant individually for Pure Access RMR users?

Resolution: If you disable an integrator level web access, you will have to go into each and every one of your subtenants and disable that users web access.Any active integrator users in the parent tenant will...:

What are the greyed out check marks when assigning access in Engage?

Resolution: Users assigned to a device group that includes those devices will be shown in grey rather than orange for doors that were assigned individually. :

How is the Alarm output relay activation cleared on CTE?

Resolution: If activated for door propped status, closing the door again will clear the alarm. If activated for door forced condition, a valid card read will clear the alarm. :

Are WRT-K relay contacts powered or dry?

Resolution: They are dry contacts but can be used to switch power up to 2A at 30VAC or 24VDC. :

Do cosmetic backplates for Schlage readers, CP-11 CP-15 CP-21, include holes for mounting?

Resolution: Yes, there are spaced holes along the vertical centerline that align with reader backplates. :

Does the Schlage Encode Series Work Outside of North America?

Resolution: Yes, the Schlage Encode Family, including the BE489, BE499, and FE789 models, can work outside of North America. These locks connect to Wi-Fi via a 2.4 GHz network and will still pair with the Schl...:

What are the conventional cylinder part numbers for the Schlage AD lock?

Resolution: The Schlage electronic AD and CO locks take the same key-in-lever (KIL) cylinders. The part numbers differ based on chassis style and lever design. For locks with cylindr...:

How is the ALX172 installed onto a door?

Resolution: The ALX172/ND172 is not built from two sets of ALX170/ND170's.The ALX172/ND172 uses Chassis and Mounting Screws unique to the function to be able to mount the two Levers and Chassis...:

How can I see events other than SysAdmin in Isonas widgets?

Resolution: On the History Widget, there is a MORE FILTERS selection. Click on MORE FILTERS and there will be a slider for Show System Administrator. Turn that Off temporarily and it will ...: