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FAQs

Does Schlage Offer Residential Locks with Biometric Features or Fingerprint Recognition?

Resolution: Schlage does not currently offer any residential locks with biometric features, including fingerprint recognition, in its product lineup. If you're looking for advanced security options, consider e...:

What Do "Inactive" or "Dummy" Locks Mean?

Resolution: Inactive or dummy locks refer to locks that do not have any functional mechanism. There is no latch, and the lock does not move at all. These locks typically serve as decorative elements on French ...:

What is the 900-8P option board function for the PS900 power supply series?

Resolution: 8 independent PTC protected outputs. They are devices that automatically break the circuit when it gets too much amperage and automatically resets the thermal fuse once the overdraw has clear...:

Will a Primus Cylinder Work in a Residential Lock?

Resolution: Primus cylinders are specifically designed for commercial use and are not compatible with Schlage residential locks. :

Can an Eero Router Pair with the Schlage Connect Series?

Resolution: No, Eero routers do not support Z-Wave connections. The Schlage Connect Series locks (BE468, BE469, BE469ZP) require a Z-Wave hub to enable online connectivity and integration with smart home syste...:

Schlage Glass Knob Came Off

Resolution: If you have a Schlage Custom Series glass knob, and the knob has come off, please submit a ticket. This is not a repairable issue. However Schlage Custom Series locks are covered under a Lifetime M...:

Which Door Template should I use for the Schlage L9066 x XL11-897?

Resolution: You can use the same Template that's listed for the L/LV9060 Function. The actual Template number will depend on the Trim Style and Door Material chosen.Click here for the Template Index. :

Which Door Template should I use for the Schlage L/LV9081function?

Resolution: You can use the same Template that's listed for the L/LV9080 Function. The actual Template number will depend on the Trim Style and Door Material chosen. Click here for the Template Index.&...:

Can the L9044 outside escutcheon be ordered separately?

Resolution: In October 2022, the 09-556 outside escutcheon is now available as a separate item. Example: 09-556 06 L or N 626). This update will be reflected in the February 2023 p...:

Can the L9444 outside escutcheon be ordered separate?

Resolution: In October 2022, the L9444 outside escutcheon was made available to order as a separate part. Example: 09-556 06 L or N 626. L escutcheon was previously not offered on the L9444 locks but ...: