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FAQs

Can you install an NDE lock on a glass door?

Resolution: Company called Accurate Lock & Hardware seels a glass door kit for the NDE lock. Click here for a link to the site. It looks like they only have it for the NDE lock. You can conta...:

Getting Error 413 on Engage Desktop App.

Resolution: This can occur with some updates/changes to your operating system, firewall or VPN. Please ask your IT team about firewall or VPN changes. Click here for our latest Wi-Fi requirements doc...:

How to edit user name in Engage?

Resolution: You can edit a users name in the Engage phone app, or on the web portal. On the Engage Phone app, log into the Engage app Click on users. ...:

What's the part number for Falcon split key inserts?

Resolution: Falcon split key construction keying (a.k.a. Blockokey) can only be done in the factory in conjunction with a Falcon master key system. In the field Falcon split key construction keying is no...:

Does integrator level web access need to be disabled at each subtenant individually for Pure Access RMR users?

Resolution: If you disable an integrator level web access, you will have to go into each and every one of your subtenants and disable that users web access.Any active integrator users in the parent tenant will...:

What are the greyed out check marks when assigning access in Engage?

Resolution: Users assigned to a device group that includes those devices will be shown in grey rather than orange for doors that were assigned individually. :

How is the Alarm output relay activation cleared on CTE?

Resolution: If activated for door propped status, closing the door again will clear the alarm. If activated for door forced condition, a valid card read will clear the alarm. :

Are WRT-K relay contacts powered or dry?

Resolution: They are dry contacts but can be used to switch power up to 2A at 30VAC or 24VDC. :

Do cosmetic backplates for Schlage readers, CP-11 CP-15 CP-21, include holes for mounting?

Resolution: Yes, there are spaced holes along the vertical centerline that align with reader backplates. :

Does the Schlage Encode Series Work Outside of North America?

Resolution: Yes, the Schlage Encode Family, including the BE489, BE499, and FE789 models, can work outside of North America. These locks connect to Wi-Fi via a 2.4 GHz network and will still pair with the Schl...: