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FAQs

Can the RSO update MTB readers (firmware) with a profiler, like they would on an MT reader?

Resolution: Profilers do not work on MTB readers, MTB reader firmware is updated through Engage, so you would need to commission the reader to a partner site then connect and update firmware. MTB reader firm...:

Can the Schlage B250 be ordered less hold back?

Resolution: When ordering the B250 specify cylinder type, finish, and specify XB09-062 to received the B250 with the less hold back feature. :

What are the keying options for Falcon Small Format Interchangeable (SFIC) cores?

Resolution: Falcon SFIC cores are no longer available 0-bitted or 1-bitted as of June 2022:

What does the A signify in 26A bit format?

Resolution: It’s the industry standard for prox. :

What is the part number of the Diode used with the Schlage Reader Controller?

Resolution: The part number for the diode assembly is 47275384. :

Why am I getting 9 red LED's on my Control (BE467, FE410) lock?

Resolution: 9 red LED on the Control (BE457 or the FE410) lock means it has low battery. You will need to open the inside cover and replace the 4 AA batteries. After replacing the batteries, you shou...:

What is the Difference between the Schlage B571 and B581 Deadbolts?

Resolution: The Schlage B571 has an indicator on the outside that reads "In Use" and "Vacant". The Schlage B581 has a blank plate on the outside. Click here to see the difference bet...:

Does Dexter offer parts for the C1000 or C2000 series?

Resolution: Latches and Strikes are available, see current price book for part numbers and list pricing. There are no other sellable replacement parts. :

Can you use a Z bracket (top jamb mount) with a Herculite door bracket (HDB) for a glass in-swinging door?

Resolution: This has not been tested so it is not recommended.:

Why does my KP2000 keypad beep every 2 seconds?

Resolution: This is the door propped alert. Either connect a door position switch or join together the white wire and the white/orange wire and this will stop the beeping every 2 seconds. :