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FAQs

Is there a limit of locks that can be assigned to Mobile Credential?

Resolution: The credential doesn't hold which locks it has access to, the locks hold which credentials have access to it. Theoretically any credential can have access to any number of locks, however, it woul...:

Can the CS210 be ordered with drive in latch?

Resolution: The CS200 series does not offer a drive-in latch for either deadbolt or latch. :

Troubleshooting Schlage Encode Lock Delay: Fix 30-40 Second Latency Issues

Resolution: Are you experiencing a 30-40 second delay before your Schlage Encode lock responds to app commands, locks, or unlocks? These latency issues are often caused by cloud connectivity problems, Wi-Fi in...:

Does Schlage offer any locks that work with Thread Technology?

Resolution: The only smart lock with thread technology is the Encode Plus (BE499WB). :

Are Falcon and Schlage cylinder pins the same?

Resolution: The Schlage and Falcon conventional cylinder pins are not the same. Schlage pins are .015" increments and Falcon pins are .018" increments.:

Is the Dexter ED2000 device still available?

Resolution: The Dexter ED2000 device is no longer available. It was replaced with the ED1500 which has an ANSI Grade 1 certification. :

Are ED2000 trims compatible with ED1500 devices?

Resolution: ED2000 trims are compatible with ED1500 devices. Also, ED2000 devices are compatible with ED1500 trims.:

Is the Falcon 1906 trim still available?

Resolution: The Falcon 1906 trim was discontinued. There is no equivalent for the 1906 in the current 19 Series trim offerings.:

Does the Falcon 24-C device use the same top latch as the Monarch 17-C?

Resolution: Yes, the 24-C and the 17-C use the same top latch.:

Which parts are necessary to retrofit a Von Duprin 98/99 Series rim exit device with special dogging (SD)?

Resolution: For 98/99 rim devices, retrofit kits are available: SD98/99 Rim Conversion Kit RHR: Part 050386 SD98/99 Rim Conversion Kit LHR: Part 050387 :