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FAQs

Can you use a Z bracket (top jamb mount) with a Herculite door bracket (HDB) for a glass in-swinging door?

Resolution: This has not been tested so it is not recommended.:

Why does my KP2000 keypad beep every 2 seconds?

Resolution: This is the door propped alert. Either connect a door position switch or join together the white wire and the white/orange wire and this will stop the beeping every 2 seconds. :

Does Schlage Manufacture House Numbers?

Resolution: Schlage does manufacture house numbers 0-9. To learn more about House Numbers and availability, please click here.:

What Are the Security Ratings for Schlage Encode Locks?

Resolution: The Schlage Encode series locks are designed to meet the highest industry standards for security, durability, and finish. Each lock in the series has been rigorously tested and certified to ensure ...:

Is there a limit of locks that can be assigned to Mobile Credential?

Resolution: The credential doesn't hold which locks it has access to, the locks hold which credentials have access to it. Theoretically any credential can have access to any number of locks, however, it woul...:

Can the CS210 be ordered with drive in latch?

Resolution: The CS200 series does not offer a drive-in latch for either deadbolt or latch. :

Troubleshooting Schlage Encode Lock Delay: Fix 30-40 Second Latency Issues

Resolution: Are you experiencing a 30-40 second delay before your Schlage Encode lock responds to app commands, locks, or unlocks? These latency issues are often caused by cloud connectivity problems, Wi-Fi in...:

Does Schlage offer any locks that work with Thread Technology?

Resolution: The only smart lock with thread technology is the Encode Plus (BE499WB). :

Are Falcon and Schlage cylinder pins the same?

Resolution: The Schlage and Falcon conventional cylinder pins are not the same. Schlage pins are .015" increments and Falcon pins are .018" increments.:

Is the Dexter ED2000 device still available?

Resolution: The Dexter ED2000 device is no longer available. It was replaced with the ED1500 which has an ANSI Grade 1 certification. :