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FAQs

Are ED2000 trims compatible with ED1500 devices?

Resolution: ED2000 trims are compatible with ED1500 devices. Also, ED2000 devices are compatible with ED1500 trims.:

Is the Falcon 1906 trim still available?

Resolution: The Falcon 1906 trim was discontinued. There is no equivalent for the 1906 in the current 19 Series trim offerings.:

Does the Falcon 24-C device use the same top latch as the Monarch 17-C?

Resolution: Yes, the 24-C and the 17-C use the same top latch.:

Which parts are necessary to retrofit a Von Duprin 98/99 Series rim exit device with special dogging (SD)?

Resolution: For 98/99 rim devices, retrofit kits are available: SD98/99 Rim Conversion Kit RHR: Part 050386 SD98/99 Rim Conversion Kit LHR: Part 050387 :

Are the Schlage mortise thumbturns available with antimicrobial finish?

Resolution: The Schlage mortise thumbturns (09-509, 09-544, and 09-509 L583-363) are available in antimicrobial finishes (both 626AM and 630AM). :

Reasons for missing Device Audits in Engage.

Resolution: Engage keeps 1 year worth of audits online. If you do not sync to your locks, if the audits number reaches the max amount, it will overwrite the 1st in audits. 1st in, 1st out. ...:

Is Cache mode available for IP GWE devices?

Resolution: Cache mode is NOT available for the IP Gateways.The IP Gateway pushes door files to the lock, so if it goes offline, all the data is still in the lock.:

Engage invitation expired.

Resolution: Any admin on the Engage account can resend the invitation user.Login to engage Web PortalGo to Advanced TabManage InviteResend Invitation:

How can I get RC15 assigned to my Isonas Pure Access Cloud site?

Resolution: Schlage RC is supported with Pure Access Cloud but the Pure Access site must first be linked to Engage. This is done on the Settings>Engage page in Pure Access. After completing the linking proc...:

Can Schlage NDEB locks be ordered for specific door thickness dimensions?

Resolution: No, the NDEB has a field adjustment to allow door thickness settings. You can select size thickness from 1 5/8" or 2". :