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FAQs

What does alternating red and green mean on Engage lock?

Resolution: The alternating red and green on the Engage locks (NDE, LE) means it is updating the firmware on the lock internally.You are unable to connect or update the device until the firmware finishes loadi...:

I cannot create a Construction fob for a new NDEB?

Resolution: If the lock does not accept the Master Construction credential enrollment and provides two (2) RED LED flashes. Construction Mode has been Disabled on the lock. To enable it again, use a Mobi...:

On LE lock how can you lock deadbolt from outside?

Resolution: You can only lock the deadbolt from the outside of the LE lock with the hard key. It cannot be thrown with credential. It can only be retracted with credential :

I do not see an option to commission a GWE when setting up TKE Site Survey Kit.

Resolution: Survey Test Site needs to be created as a Partner site, not Engage. Check Install Guide step 1b When prompted, you MUST accept the User Agreement and choose an “Access Control&...:

Does the VR900 pull come with a cylinder collar?

Resolution: The VR900 pull does come with a cylinder collar. The part number to the collar is VRPART.1002 . :

If I order a commercial grade electronic lockset with the Less Cylinder option, does the correct tailpiece still come in the box with the lock?

Resolution: The correct tailpiece will still come in the box with the lockset.:

Where do you connect the GRND output on the J5 terminal of a PIM-400-485?

Resolution: It should be wired back to the ground on the Access Control Panel (ACP) RS-485 Terminal. :

Does the 692 Smart Bar have a delayed egress alarm built-in, or is the audible alarm just a troubleshooting indicator?

Resolution: The 692 does not have a built-in delayed egress feature. The audible alarm is an indicator to alert when there is an issue with the device or a self-test. See below from the 692 instruction manua...:

Does the Falcon X Series have a 5" backset extension link?

Resolution: The 5" backset extension link for the Falcon X series was discontinued on September 20, 2022. There were two versions and both are discontinued: A22161-005-00 - 5" backset ...:

Can an AD300 or AD400 lock be manually program, using code 97531*?

Resolution: Programming is completely controlled by the PAC system. So manually programming AD300 or AD400 locks is not possible. :