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FAQs

When was the Schlage AL series discontinued?

Resolution: The Schlage AL series was discontinued on March 31, 2021. :

Who do I contact for Technical Support on LM9300 field issues?

Resolution: TECHNICAL SUPPORT LM9300 Mortise lock case, lever, trim, armor or strike questions: Schlage Technical Support (877) 671- 7011 option #2, option #1 OR email questions to Mechanical_Loc...:

Why is my ALX50 with Schlage FSIC core hard to lock by push button?

Resolution: To distinguish between older N523-127 and newer N523-127 drivers, the rib between the two flanges was filled (see below). The newer driver should be used with the ALX50/53. Design change oc...:

Are other lever designs available after I purchase an ALX with SAT lever?

Resolution: The SAT lever can be removed and the other ALX lever designs (RHO, ATH, SPA, OME, LON, LAT, TLR, BRW, BRK) can be used in its place. No additional parts are needed (unless you are also changing c...:

Can you order the Falcon B series spring cage separate?

Resolution: The Falcon B series spring cage is not sold separate.:

When you order a chassis kit for ND50 or ND53 does the plunger bar come with?

Resolution: The ND50/53 Chassis kit comes with chassis ONLY (S00031721097-KIT). :

Can the W12 be surface mounted on a door?

Resolution: The Falcon W12 cannot just be mounted with surface screws. The thru bolt must be used to properly install the W12 on the door. Please see instructions here for assistance on installing the W12.:

Does Von Duprin offer shims or glass bead kits (GBK) for the 330/350 dummy push bars?

Resolution: The "98/99 Hinge Stile Shim" can be used with the 330/350 dummy push bars. A total of 2 shims per device will be needed. Use part number 971010.:

Is the FB51P bottom bolt available as a service item?

Resolution: The FB51 uses the same bottom bolt assembly as the FB31. If needing to replace the FB51 bottom bolt, then order the FB31B.:

Is the electro-magnetic interference (EMI) option still available for Zero products?

Resolution: EMI options for Zero products was discontinued approximately 7 years ago.: