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FAQs

Is ligature resistant trim available for the TM series?

Resolution: The ND series HSLR trim cannot be used with the TM series?:

Can you order the Falcon B series spring cage separate?

Resolution: The Falcon B series spring cage is not sold separate.:

When you order a chassis kit for ND50 or ND53 does the plunger bar come with?

Resolution: The ND50/53 Chassis kit comes with chassis ONLY (S00031721097-KIT). :

Can the W12 be surface mounted on a door?

Resolution: The Falcon W12 cannot just be mounted with surface screws. The thru bolt must be used to properly install the W12 on the door. Please see instructions here for assistance on installing the W12.:

Does Von Duprin offer shims or glass bead kits (GBK) for the 330/350 dummy push bars?

Resolution: The "98/99 Hinge Stile Shim" can be used with the 330/350 dummy push bars. A total of 2 shims per device will be needed. Use part number 971010.:

Is the FB51P bottom bolt available as a service item?

Resolution: The FB51 uses the same bottom bolt assembly as the FB31. If needing to replace the FB51 bottom bolt, then order the FB31B.:

Is the electro-magnetic interference (EMI) option still available for Zero products?

Resolution: EMI options for Zero products was discontinued approximately 7 years ago.:

Can the Falcon 1490 device be used on doors thicker than 1-3/4"?

Resolution: The Falcon 1490 device is designed for 1-3/4" thick doors. However, it can be used on thicker doors as long as door thickness is specified at time of order.:

What is the base material of the end caps on the 94/95 Series device?

Resolution: The end caps are made of aluminum.:

How to Pair a Schlage Encode Lock with Ring

Resolution: The Schlage Encode Series, including the Encode (BE489), Encode Plus (BE499), and Encode Lever (FE789), can be integrated with the Ring security system to enhance your smart home automation setup. ...: