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FAQs

Can your multi-technology readers read Kantech XSF format prox cards

Resolution: The Kantech XSF cards are proprietary secure prox cards. Our multi-technology readers can only read standard prox formats. Not proprietary formats. :

How to change handing on LE lock?

Resolution: Yes, the LE lock can be re-handed on site. Please click here for the You Tube video, time 1:16 You can also see the instructions on the installation manual. See page 2 Please cli...:

How to add a user to the Engage?

Resolution: There are 2 ways to add a user to the Engage software.1. You can add the user from the Engage Web portal using the MT20W Enrollment reader Click here for the YouTube video2...:

What are the Handrail bracket dimensions?

Resolution: Base: 2-1/4" High x 1-3/8" Wide Base to Center of Rail: 2-7/16" To view the product click here.:

Do I need to specify voltage when ordering a senior swing motor gearbox?

Resolution: No, you do not need to specify voltage when ordering a Sr Swing Motor Gearbox (Part # is series #-3454). :

Are the L9090LB and L9091LB Distributor packs offered with RX?

Resolution: As of August 2, 2022 the L9090LB & L9091LB distributor packs are offered with the RX option. :

Can you mount a pull side 4040XPT with pocket pivots?

Resolution: You can mount a 4040XPT pull side with closer on the door and track on the frame with pocket pivots by using our Special template ST3471. For current ST add on pricing and templat...:

Can you purchase just the 62 PA shoe for Falcon SC series closers?

Resolution: On the Falcon SC series closers, the 62PA shoe is not sold as an individual item. On the Falcon SC series door closers you will need to purchase the entire arm to get the 62PA shoe. For the non-hol...:

What does the F cylinder suffix mean on Schlage L series mortise locks?

Resolution: The F suffix on no longer available. There used to be an "F" cylinder suffix which meant that the mortise lock would be supplied with a Schlage FSIC Core Less Logo. ...:

Are the 10-144 and 10-145 offered in any finish other than 630?

Resolution: The 10-144 and 10-145 are ONLY offered in 630 finish. :