Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Are cover plates available for devices with pushbar armor and cylinder dogging security indicators (PA-CDSI)?

Resolution: PA-CDSI cover plates can be purchased as service parts. For part numbers, please contact Product Support at 877-671-7011.:

When was the LT series introduced?

Resolution: The LT Grade 2 lever locks (passage, privacy, and dummy functions) were introduced in March 2014. :

Does Ives offer anti-ligature wall stops?

Resolution: At this time, Ives does not offer anti-ligature wall stops.:

Is the Von Duprin 8847-F device approved for less bottom rod (LBR) applications?

Resolution: The 8847-F device is not approved for LBR applications. The bottom rod must be used in order to maintain the device's fire rating.:

Does Von Duprin offer pneumatic conversion kits?

Resolution: Von Duprin exit devices cannot be converted to pneumatic operation. Pneumatic exit devices are factory-made only.:

Are the Falcon X, Y, and Z section keys punchable?

Resolution: The Falcon Restricted key sections from the X, Y, and Z families can be cut on a standard A2 key punch. The IC key punch for A2 systems from Falcon is the 1208. :

Is there any way to roll back a Pure Access Cloud tenant to a previous date ?

Resolution: Our Cloud architecture is a single database shared across all customers. There is no restoration feature. :

What is in L483-048 screw pack for LE lockset?

Resolution: 2 each 10-32 x 1-3/4 FH 1 each 10-32 x 1-3/4 Finished 1 each 10-32 x 1-3/4 Finished, Tamper Resistant 1 each 4-40 x ¼ Captive Tamper Resistant 1 each Washer, Captive Screw :

What is memory capacity on 8543 EV3 credential?

Resolution: The memory capacity is: 4K byte/32K bit :

For Von Duprin or Falcon mortise cylinder exit devices, does cylinder need to be longer on a thick door?

Resolution: For Falcon and Von Duprin exit device trim requiring a mortise cylinder, the door thickness does not alter the cylinder dimension. For example a door with 1 3/4" door thickness an...: