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FAQs

What voltage is required for the electrified TM series?

Resolution: The electrified TM series uses 22 AWG wire.:

What ANSI certification does the TM series carry?

Resolution: The electrified TM Series is certified to ANSI/BHMA 156.25-2018 low voltage wired lock, full indoor type.:

Are the 10-144 or 10-145 strikes offered only with SL1, SK1 or HSLR trim L9000 locks?

Resolution: The 10-144 and 10-145 strikes are available to order as a separate item. These strikes are provided as a standard when ordering an L9000 with the HSLR, SK1, and SL1 L9000 complete ...:

Schlage RC11, RC15, RCK15 - What Network Ports are Used?

Resolution: The ports used in a Schlage RC are not fixed and are determined by what URLs are entered into the RC's configuration, so they can be any available port. Isonas Pure Access with Schlage RC take...:

Schlage RC11, RC15, RCK15 - Reader Not Populating in Isonas Pure Access Cloud

Resolution: If a Schlage RC has been properly commissioned into the Isonas-created Engage site, and shows as a device in the Engage Mobile App, then it will start trying to communicate with Isonas Pure Acces...:

Isonas Pure Access Cloud - Deleting Schlage RC11, RC15, RCK15 from a Tenant and Engage Site?

Resolution: Deleting Schlage RC Reader-Controllers and Schlage NDE/LE Wireless Locks from Pure Access CloudIn order to properly delete a Schlage access point from Pure Access Cloud please perform the following...:

Isonas Pure Access Cloud (PAC) - API Traffic Limitations (Throttling)

Resolution: To improve API speed and responsiveness for all users, Isonas enforces API rate limiting measures. Each API token is limited to 30 requests per minute, enforced on a 1 minute, 5 minu...:

Are Other Manufacturers' Cylinders Compatible with Schlage Encode Locks?

Resolution: No, other manufacturers' cylinders are not compatible with the Schlage Encode Series. The Schlage Encode series features a unique cylinder and drive bar specifically designed for its electronic loc...:

Will the Schlage Encode Series Connect to the Eero Router?

Resolution: Yes, the Schlage Encode series can connect to an Eero router. However, the Schlage Encode series is optimized to communicate over a 2.4 GHz network, and in some cases, the Eero's 5G signal may be t...:

Will the Schlage Encode Series Connect to the Deco TP-Link Mesh System?

Resolution: Yes, the Schlage Encode series can connect to the Deco TP-Link Mesh System. However, the Schlage Encode series is optimized to communicate over a 2.4 GHz network. In some cases, the Deco's 5G signa...: