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FAQs

What is in L483-048 screw pack for LE lockset?

Resolution: 2 each 10-32 x 1-3/4 FH 1 each 10-32 x 1-3/4 Finished 1 each 10-32 x 1-3/4 Finished, Tamper Resistant 1 each 4-40 x ¼ Captive Tamper Resistant 1 each Washer, Captive Screw :

What is memory capacity on 8543 EV3 credential?

Resolution: The memory capacity is: 4K byte/32K bit :

For Von Duprin or Falcon mortise cylinder exit devices, does cylinder need to be longer on a thick door?

Resolution: For Falcon and Von Duprin exit device trim requiring a mortise cylinder, the door thickness does not alter the cylinder dimension. For example a door with 1 3/4" door thickness an...:

Can your multi-technology readers read Kantech XSF format prox cards

Resolution: The Kantech XSF cards are proprietary secure prox cards. Our multi-technology readers can only read standard prox formats. Not proprietary formats. :

How to change handing on LE lock?

Resolution: Yes, the LE lock can be re-handed on site. Please click here for the You Tube video, time 1:16 You can also see the instructions on the installation manual. See page 2 Please cli...:

How to add a user to the Engage?

Resolution: There are 2 ways to add a user to the Engage software.1. You can add the user from the Engage Web portal using the MT20W Enrollment reader Click here for the YouTube video2...:

What are the Handrail bracket dimensions?

Resolution: Base: 2-1/4" High x 1-3/8" Wide Base to Center of Rail: 2-7/16" To view the product click here.:

Do I need to specify voltage when ordering a senior swing motor gearbox?

Resolution: No, you do not need to specify voltage when ordering a Sr Swing Motor Gearbox (Part # is series #-3454). :

Are the L9090LB and L9091LB Distributor packs offered with RX?

Resolution: As of August 2, 2022 the L9090LB & L9091LB distributor packs are offered with the RX option. :

Can you mount a pull side 4040XPT with pocket pivots?

Resolution: You can mount a 4040XPT pull side with closer on the door and track on the frame with pocket pivots by using our Special template ST3471. For current ST add on pricing and templat...: