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FAQs

How can I commission a MTB to an Engage site when not listed.

Resolution: You cannot commission an MTB reader to a standalone Engage account. You will not see the option to select an MTB reader. The MTB needs to be commissioned to a Partner (PAC) site. :

What is the maximum door thickness for a LEB lock?

Resolution: Standard size ranges from 1 3/4" to a maximum of 2 1/4" but if installing a SFIC core, it is 2" maximum.:

Isonas Pure Access Cloud - Not Receiving Password Reset Email

Resolution: NOTE: In order to reset a login password in Pure Access, some requirements must be met first: 1) The email address in use must have previously had a valid, working login for Pure Access C...:

Isonas Pure Access Cloud - "Password Reset Token Expired" Error

Resolution: After clicking on the unique email link (token) that is received on a "ISONAS - Password Reset Instructions" email, the system will check: 1) Has the token been created within the past 20 min...:

How can you change reader settings on the CTE?

Resolution: Depending on which reader is paired with the CTE: MTB 11 or 15 – You can change reader setting at the portal/website. Under Advanced > Reader Defaults MT11-485 or MT15-485 – Unabl...:

What happens when the Engage devices show all F’s in the serial number?

Resolution: If you are getting all “FFFFFFFFFFFFFFFF” for the serial number, there was an issue with the initial programming of the device. Please try the following: Refresh toke...:

What is the standard bit format with the Engage Schlage Mobile App?

Resolution: You must use the 48x bit with the standard Engage managed sites.:

What PoE mode is used on Isonas hardware?

Resolution: For the Isonas hardware you can use A or B PoE, but default is mode A.:

What size screws come with Schlage Reader Controllers?

Resolution: 1 each: 6-32 x ¼ security screw 1 each: 6-32 x ¼ pan head phillips 3 each: 6-32 x 1-1/4 pan head phillips :

Are ACC-IRS-4700 in Isonas price book and 47317538 in Schlage price book the same thing

Resolution: Isonas Price book: ACC-IRS-700 - Magnetic lock kit Electronics Price book: 47317538 - In-Rush Suppressor Kit - Magnetic Lock Kit They are the same product. :