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FAQs

How can you change reader settings on the CTE?

Resolution: Depending on which reader is paired with the CTE: MTB 11 or 15 – You can change reader setting at the portal/website. Under Advanced > Reader Defaults MT11-485 or MT15-485 – Unabl...:

What happens when the Engage devices show all F’s in the serial number?

Resolution: If you are getting all “FFFFFFFFFFFFFFFF” for the serial number, there was an issue with the initial programming of the device. Please try the following: Refresh toke...:

What is the standard bit format with the Engage Schlage Mobile App?

Resolution: You must use the 48x bit with the standard Engage managed sites.:

What PoE mode is used on Isonas hardware?

Resolution: For the Isonas hardware you can use A or B PoE, but default is mode A.:

What size screws come with Schlage Reader Controllers?

Resolution: 1 each: 6-32 x ¼ security screw 1 each: 6-32 x ¼ pan head phillips 3 each: 6-32 x 1-1/4 pan head phillips :

Are ACC-IRS-4700 in Isonas price book and 47317538 in Schlage price book the same thing

Resolution: Isonas Price book: ACC-IRS-700 - Magnetic lock kit Electronics Price book: 47317538 - In-Rush Suppressor Kit - Magnetic Lock Kit They are the same product. :

How do you factory reset the PFE135?

Resolution: Remove the battery cover Remove one of the batteries Press and hold the "Enter Button" (it has 3 lines on it) and reinstall the battery that was removed. Reset is compl...:

How do you change the programming code on the PFE135 lock?

Resolution: The lock comes with a default programming code of 123456. The programming code is used to make programming changes to the lock and is separate from the user code. Follow the steps below to ch...:

How do you add a user code to your PFE135?

Resolution: User codes are the codes used to lock and unlock the door. This lock will hold up to 20 codes that are 4 to 8 digits long. Follow the steps below to add a personalized code. Pres...:

Are Schlage Locks Compatible with Airbnb?

Resolution: Yes, the Schlage Encode Family is compatible with Airbnb.Make check-ins easier than ever for your guests. Simply connect a smart lock from the Schlage Encode Family to your Airbnb account through t...: