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FAQs

Can the M996 conversion kit be used on older trims such as the 992L and the 994L?

Resolution: The M996 is incompatible with the 992L and 994L trims due to differences in parts and configuration.:

Are the Falcon 19 Series exit devices available with EL or MEL?

Resolution: Neither the EL nor the MEL option is available for the Falcon 19 Series.:

Is the redesigned Falcon hex dogging assembly compatible with old-style cover plates?

Resolution: The redesigned hex dogging assembly is incompatible with old-style cover plates. Therefore, a new cover plate will be necessary when replacing older dogging assemblies.:

Is it possible to have dogging on exit devices with either of the double cylinder (-2/-2SI) options?

Resolution: It is not recommended to combine a double cylinder and a dogging option on an exit device. The device could be in a dogged (unlatched) state even though the double cylinder indicates a locked...:

What does the 47286238 look like?

Resolution: See here for picture of the Black Strap with Logo (47286238), which are packed 5 per carton. :

Can Firewall Settings Impact Your Schlage Lock's Pairing with Your Network via the Schlage Home App?

Resolution: Yes, different firewall settings or security protocols can prevent your Schlage smart lock from successfully locating and pairing with your network. To ensure a smooth pairing process, make sure yo...:

Can IP Address Filtering Affect Pairing the Schlage Encode to Wi-fi?

Resolution: IP address filtering can impact the ability to pair the Schlage Encode Lock-including all Schlage Encode Models-with your Wi-Fi network. If you experience errors during setup, such as commissioning...:

Should I Keep My Key for a Keypad or Smart Lock?

Resolution: Yes, it is highly recommended to retain your backup key. Although keypad and smart locks are battery-operated, having a backup key ensures you can access your property in case the batteries die, th...:

Is there a Schlage sales representative for Guam?

Resolution: There is currently no Schlage US Sales Representative for Guam. For assistance, please click here to access our global support resources.:

What is the Dexter C1000 and C2000 SFIC tailpiece part number?

Resolution: Both the Dexter C1000 and C2000 Series use the same SFIC tailpiece kit part number 043156643141 includes 2 tailpieces. Below are pics of the shielding spacer and instruction sheet and the two ...: