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FAQs

How to Add Codes to a Schlage Connect Lock Paired with Samsung SmartThings

Resolution: Follow these steps to add guest access codes to your Schlage Connect lock through Samsung SmartThings:Access Guest Access:From the Home screen, tap the Smart Lock Guest Access card (or navigate to ...:

Do Schlage Encode Series Locks Report Multiple Failed Code Attempts?

Resolution: Schlage Encode series locks (BE489, BE499, and FE789), are equipped to handle multiple failed code attempts and implement security measures to prevent unauthorized access. Here’s how these locks re...:

Is there a knob to lever conversion kit for D series?

Resolution: Part # 04-032 is a discontinued retrofit lever designed to fit the knob on the Schlage D series. Not for use with IC core knobs. :

How to Change Your Email Address in the Schlage Home App

Resolution: To change the email address associated with your Schlage Home account, you must delete the current account and sign up with a new email address.Steps to Delete and Create a New Account:Open the Sch...:

Does the Dexter DCH4000 have any drop plates available?

Resolution: Unfortunately there is no Drop Plates available for the DCH4000 Door closer.:

Which cylinder type must be used with the Von Duprin 252L trim?

Resolution: The Von Duprin 252L trim requires a 1-1/4" mortise cylinder with straight cam.:

Can the M996 conversion kit be used on older trims such as the 992L and the 994L?

Resolution: The M996 is incompatible with the 992L and 994L trims due to differences in parts and configuration.:

Are the Falcon 19 Series exit devices available with EL or MEL?

Resolution: Neither the EL nor the MEL option is available for the Falcon 19 Series.:

Is the redesigned Falcon hex dogging assembly compatible with old-style cover plates?

Resolution: The redesigned hex dogging assembly is incompatible with old-style cover plates. Therefore, a new cover plate will be necessary when replacing older dogging assemblies.:

Is it possible to have dogging on exit devices with either of the double cylinder (-2/-2SI) options?

Resolution: It is not recommended to combine a double cylinder and a dogging option on an exit device. The device could be in a dogged (unlatched) state even though the double cylinder indicates a locked...: