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FAQs

How many thin door spacers are required for the electrified TM series on thin doors?

Resolution: NOTE: Mechanical TM series without the RX switch option do not require thin door spacers as they can accommodate doors from 1-3/8" to 1-3/4" without any modifications.:

Is the BE468GBAK (Zigbee) Compatible with Samsung SmartThings?

Resolution: Yes, the Schlage Connect BE468GBAK (Zigbee version) is compatible with SmartThings hubs. SmartThings supports multiple smart home protocols, including Zigbee, Z-Wave, and Wi-Fi. The BE468GBAK can b...:

How to Pair an Encode Series Lock to the Schlage Home App

Resolution: The Schlage Home app provides an interactive step-by-step process for pairing your lock. To ensure a seamless setup experience, it's recommended to start with the app. Before you begin:Ensure ...:

Engage training

Resolution: Training can be arranged or purchased through the local reseller or vendor that installed or sold the Engage supported locks or devices.You will have to contact your dealer, and they can contact us...:

What is the current draw for IP Bridge?

Resolution: IP Bridge Current Draw: 0.26 AMPS @ 12VDC 0.18 AMPS @ 24VDC PoE: 4 Watts :

What is the part number for the cable to power the IP Bridge thru external power supply?

Resolution: Here is the part number for the external power cable: IPB-Cbl-Pwr1-3ft - 3 foot power cable with “1” connector for connecting external power. :

Is the 12-356 latch for the FE410 fire rated?

Resolution: 12-356 both latches (square and round) are marked for 90 minute fire rating. :

Do we offer RFID cabinet locks?

Resolution: No, Schlage does not currently office RFID cabinet locks.:

On Engage App, why is my site name in Orange?

Resolution: If you have access to multiple sites on the Schlage Mobile App (MAPP), the last one used is first in order and shows in Orange color. The rest of your sites appear in a black color. :

Isonas Pure Access Cloud - Password Reset Process

Resolution: Go to the Pure Access Cloud login page at https://app.pureaccess.com, enter your web access email address and click ‘Continue’. Click ‘Forgot Password’ and follow the workflow for resetting the pas...: