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FAQs

Resolution: See here for picture of the Black Strap with Logo (47286238), which are packed 5 per carton. :

Can Firewall Settings Impact Your Schlage Lock's Pairing with Your Network via the Schlage Home App?

Resolution: Yes, different firewall settings or security protocols can prevent your Schlage smart lock from successfully locating and pairing with your network. To ensure a smooth pairing process, make sure yo...:

Can IP Address Filtering Affect Pairing the Schlage Encode to Wi-fi?

Resolution: IP address filtering can impact the ability to pair the Schlage Encode Lock-including all Schlage Encode Models-with your Wi-Fi network. If you experience errors during setup, such as commissioning...:

Should I Keep My Key for a Keypad or Smart Lock?

Resolution: Yes, it is highly recommended to retain your backup key. Although keypad and smart locks are battery-operated, having a backup key ensures you can access your property in case the batteries die, th...:

Is there a Schlage sales representative for Guam?

Resolution: There is currently no Schlage US Sales Representative for Guam. For assistance, please click here to access our global support resources.:

What is the Dexter C1000 and C2000 SFIC tailpiece part number?

Resolution: Both the Dexter C1000 and C2000 Series use the same SFIC tailpiece kit part number 043156643141 includes 2 tailpieces. Below are pics of the shielding spacer and instruction sheet and the two ...:

Does the PFE135 use Z-wave?

Resolution: The PFE135 does not support a Z-wave connection.:

What is the maximum amperage the SO12/24 can handle?

Resolution: The SO12/SO24 rectifier has a maximum amperage rating of 1amp.:

Are One Piece Top Rods available for the Von Duprin 8827 device?

Resolution: Yes, one piece top rods are available for the Von Duprin 8827 device but only up to 8' as standard. :

Does the Von Duprin 6216 electric strike have a signal switch in the deadbolt pocket?

Resolution: No, the 6216 will accept a deadbolt from a mortise lock but there is NO switch available to indicate the deadbolt is engaged into the pocket. :