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FAQs

Is there a blank filler plate for the 2030 or 5030 closer?

Resolution: INTERNAL INFO ONLY for Product Support. Yes you can order the finish plate 2030 (5030)-3002x ST-2669 and this is a blank finish plate to use when removing a 2030 or 5030 series closer and nee...:

Can Schlage ALX or ND levers fit the Falcon TM series?

Resolution: No. The Falcon TM series spindle is a unique design and Falcon TM series levers are designed specifically for the TM series spindle.:

Are Falcon TM series classroom tailpieces different from non-classroom function tailpieces?

Resolution: The TM series classroom (TM561), Classroom Security (TM575) and the vestibule inside (TM381 inside) all require the classroom function tailpiece (part numbers below)KIL - 47417134SFIC - 47301240FSI...:

Which parts make a Windstorm WS98/9927 different?

Resolution: The Center Case, Rods, Latches, and required Mounting Hardware for a WS98/9927 are different from those items on a standard 98/9927 device. These parts are available as Service Replacements for e...:

Where can I find the CX98/9950WDC device template?

Resolution: Von Duprin does not have a template for CX98/9950WDC. Use the standard 98/9950WDC template: :

Which mullions have integrated wire harnesses for electric strikes?

Resolution: The 4854 and 9854 (second digit "8" indicates electric strike compatibility) See page 68 of 98/99 Series Catalog or page 38 of the Von Duprin Electrical Security Products and A...:

What is the backset for the Falcon 1690 HMD?

Resolution: The 1690 Template states; THE DIMENSION FROM THE FACE OF THE STOP TO CENTERLINE OF HOUSING IS 3/4" MIN. FOR MEDIUM AND WIDE STILE DOORS, HOUSING MAY BE CENTERED ON STILE. THE CENTERLINE OF TH...:

How to Enable or Disable the Auto-Lock Feature on Schlage Encode Locks

Resolution: The Schlage Encode locks offer an auto-lock feature that automatically locks the door after a specified delay, enhancing security and convenience.Follow the steps below to enable, disable, or adjus...:

Can I Upgrade My Schlage Encode (BE489) to Support Apple HomeKit?

Resolution: Unfortunately, the Schlage Encode (BE489) model does not support Apple HomeKit and cannot be upgraded for compatibility. To access HomeKit features and integrate your smart lock with Apple’s smart ...:

How to Exclude a Schlage Connect Lock from ADT

Resolution: If your Schlage Connect lock is paired with ADT and you need to remove it, you must perform an exclusion process. The steps for exclusion may vary depending on the hub manufacturer.Steps to Remove ...: