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FAQs

What is the backset for the Falcon 1690 HMD?

Resolution: The 1690 Template states; THE DIMENSION FROM THE FACE OF THE STOP TO CENTERLINE OF HOUSING IS 3/4" MIN. FOR MEDIUM AND WIDE STILE DOORS, HOUSING MAY BE CENTERED ON STILE. THE CENTERLINE OF TH...:

How to Enable or Disable the Auto-Lock Feature on Schlage Encode Locks

Resolution: The Schlage Encode locks offer an auto-lock feature that automatically locks the door after a specified delay, enhancing security and convenience.Follow the steps below to enable, disable, or adjus...:

Can I Upgrade My Schlage Encode (BE489) to Support Apple HomeKit?

Resolution: Unfortunately, the Schlage Encode (BE489) model does not support Apple HomeKit and cannot be upgraded for compatibility. To access HomeKit features and integrate your smart lock with Apple’s smart ...:

How to Exclude a Schlage Connect Lock from ADT

Resolution: If your Schlage Connect lock is paired with ADT and you need to remove it, you must perform an exclusion process. The steps for exclusion may vary depending on the hub manufacturer.Steps to Remove ...:

How to Add Codes to a Schlage Connect Lock Paired with Samsung SmartThings

Resolution: Follow these steps to add guest access codes to your Schlage Connect lock through Samsung SmartThings:Access Guest Access:From the Home screen, tap the Smart Lock Guest Access card (or navigate to ...:

Do Schlage Encode Series Locks Report Multiple Failed Code Attempts?

Resolution: Schlage Encode series locks (BE489, BE499, and FE789), are equipped to handle multiple failed code attempts and implement security measures to prevent unauthorized access. Here’s how these locks re...:

Is there a knob to lever conversion kit for D series?

Resolution: Part # 04-032 is a discontinued retrofit lever designed to fit the knob on the Schlage D series. Not for use with IC core knobs. :

How to Change Your Email Address in the Schlage Home App

Resolution: To change the email address associated with your Schlage Home account, you must delete the current account and sign up with a new email address.Steps to Delete and Create a New Account:Open the Sch...:

Does the Dexter DCH4000 have any drop plates available?

Resolution: Unfortunately there is no Drop Plates available for the DCH4000 Door closer.:

Which cylinder type must be used with the Von Duprin 252L trim?

Resolution: The Von Duprin 252L trim requires a 1-1/4" mortise cylinder with straight cam.: