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FAQs

Resolution: If you're wondering where the best place to install your Wi-Fi Adapter - BR400, Discontinued to best connect with your Schlage Sense - BE479, Discontinued. Schlage recommends placing the BR40...:

Can you update the firmware of a BE469?

Resolution: The firmware of a BE469 (NX,WK or IR) can not be updated. You will need to purchase a new BE469ZP if told the firmware needs to be updated. :

Can a Falcon SFIC core be ordered 0-bit?

Resolution: On June 25th, 2022 the option to have a Falcon SFIC 0-bit and 1-bit became a discontinued offering. :

What is the difference between a PIM400-1501 and a PIM400-485?

Resolution: The PIM400-1501 has the addition of a Mercury board which allows an IP addressable solution for networking up to 16 AD series devices. :

Why am I unable to read credentials on an AD400 unless I press the Schlage button first after upgrading to the latest firmware package?

Resolution: First, try pressing the soft reset button on the lock circuit board 3x. If still not reading credentials it means that the wake up circuit has failed after the firmware update. The reader its...:

What lock is best to use with the Ring Doorbell Pro 2?

Resolution: The Schlage Encode works with the Ring Doorbell Pro 2 once the lock is paired and set up in the Key by Amazon app. Once set up, you can control the lock and doorbell in the Key or Ring application....:

Schlage Home App Requests Bluetooth Activation: Bluetooth is Enabled

Resolution: If Bluetooth is enabled on your phone and the Schlage Home app is still requesting you to enable it, this is likely a permissions issue. For the Schlage Home app to access Bluetooth, you must grant...:

Can the SmartThings app be used with the Schlage Connect without a hub?

Resolution: The Schlage Connect does not have the ability to pair to the SmartThings app without a Z-wave hub linked to the app. :

What do you provide for the old Von Duprin Chexit device?

Resolution: The old Chexit circuit board assembly is obsolete. As of 2023, there doesn't appear to be any distributor stock left and we don't manufacture or stock that board at the Von Duprin factory. The...:

Will the new Von Duprin ALK circuit board work in the old ALK coverplate?

Resolution: The new Von Duprin ALK circuit board (starting summer 2021) uses a different battery holder vs. the old Von Duprin ALK circuit board. A complete new ALK kit would be required, indicate the Se...: