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FAQs

What to know when ordering the ND Series with HSLR trim.

Resolution: The ND HSLR is only available with a 2-3/4" backset deadlatch, part number 13-247. No latch substitions allowed. The ND HSLR Trim is only available in 630 finish.The ...:

What is the tailpiece orientation for the Falcon T series using conventional cylinders?

Resolution: For proper function of the lock, the right tailpiece must be used and installed correctly. All T-locks with standard cylinders must have the tailpiece installed VERTICALLY. Please click below ...:

What is included with the Falcon MA series Trim Packages?

Resolution: The Falcon MA Trim package contains inside and outside trim, screw pack with mounting hardware. Does not include armor front or strike. :

Does the 9975-2SI work with a TP trim, such as the 990TP?

Resolution: The present -2 and -2SI feature available on most 98/99 Series devices only works with the 996L or 996L-BE lever trims. This version places the cylinder in the bottom portion of the ce...:

Is there an NL version of the 914-KIL-IC trim for the 19 series?

Resolution: There is not an NL version of the 914-KIL-IC:

Do windstorm devices have hex key dogging?

Resolution: Yes, for non-fire rated devices only. :

Is there a blank filler plate for the 2030 or 5030 closer?

Resolution: INTERNAL INFO ONLY for Product Support. Yes you can order the finish plate 2030 (5030)-3002x ST-2669 and this is a blank finish plate to use when removing a 2030 or 5030 series closer and nee...:

Which parts make a Windstorm WS98/9927 different?

Resolution: The Center Case, Rods, Latches, and required Mounting Hardware for a WS98/9927 are different from those items on a standard 98/9927 device. These parts are available as Service Replacements for e...:

Where can I find the CX98/9950WDC device template?

Resolution: Von Duprin does not have a template for CX98/9950WDC. Use the standard 98/9950WDC template: :

Which mullions have integrated wire harnesses for electric strikes?

Resolution: The 4854 and 9854 (second digit "8" indicates electric strike compatibility) See page 68 of 98/99 Series Catalog or page 38 of the Von Duprin Electrical Security Products and A...: