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FAQs

What do you provide for the old Von Duprin Chexit device?

Resolution: The old Chexit circuit board assembly is obsolete. As of 2023, there doesn't appear to be any distributor stock left and we don't manufacture or stock that board at the Von Duprin factory. The...:

Will the new Von Duprin ALK circuit board work in the old ALK coverplate?

Resolution: The new Von Duprin ALK circuit board (starting summer 2021) uses a different battery holder vs. the old Von Duprin ALK circuit board. A complete new ALK kit would be required, indicate the Se...:

Can I use the Von Duprin 377T thumbturn control with key override and the E373 L BE for my 8827 device?

Resolution: Yes, this can be done. The E373L BE does NOT have cylinder override. If FSE is ordered and power would fail, the lever would be locked. If the 377T would be used, it would allow t...:

What cylinder is used for the Falcon 25 R device?

Resolution: For NL OP function, a rim cylinder is required. For any "500" series trims, a mortise cylinder with straight cam is required. :

The Von Duprin 98/9927 parts manual on page 8 looks like it shows the Rod Guides (112063) are included with the top/bottom rods? Are they?

Resolution: No, the rod guides (p/n 112063) and rod guide screws (p/n 900919) are NOT included with the top/bottom rod assemblies. The "line" indicating what is included with the vertical rods "looks" li...:

What type of locking button does the C2000 ENTR (Entry/Office) function have?

Resolution: The C2000 ENTR is an ANSI function F109 which is a keyed lever on the outside and push and turn button on the inside. :

What cylinders can have Schlage split key construction keying?

Resolution: For Schlage, split key construction keying (CK) is available for standard conventional style cylinders only. Split key is not available for: Primus cylinders Full Siz...:

How is Schlage split key construction keying ordered?

Resolution: To specify Schlage split key construction keying on a line item of cylinders or locks, use the symbol CK. You can also specify by citing the 50-211 charge (the service charge which is appli...:

In a Falcon MA mortise lock, how far does the key need to turn to retract the latch?

Resolution: In Falcon MA mortise locks that have latch retraction by key, latch retraction begins at 4 o'clock (about 120 degrees) and latch is fully retracted at 5 o'clock (about 150 degrees). ...:

What are the dimensions for the Schlage HL6 Tubular Push/Pull Hardware?

Resolution: See below for the dimensions of the HL6 Tubular Paddle and Push/Pull Cover: See the Complete HL Series Catalog linked here for more information. :