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FAQs

If using AD400 running with PIM400-485's, can the PIMS be T Tapped into the RS485 wires, will this cause an issue?

Resolution: If the T-taps are short it should be ok less than 10ft. PIM400-485 modules are easily daisy-chained, which is a preferred method.:

What are the dimensions for the Schlage HSLR Cylindrical Trim?

Resolution: The Overall Width dimension is 6.17".The Overall Length dimension is 8.48".The Lever Height is 3.01" as measured from the Face of the Door. Click here for more information from the...:

Wi-Fi Adapter: Where to Install

Resolution: If you're wondering where the best place to install your Wi-Fi Adapter - BR400, Discontinued to best connect with your Schlage Sense - BE479, Discontinued. Schlage recommends placing the BR40...:

Can you update the firmware of a BE469?

Resolution: The firmware of a BE469 (NX,WK or IR) can not be updated. You will need to purchase a new BE469ZP if told the firmware needs to be updated. :

Can a Falcon SFIC core be ordered 0-bit?

Resolution: On June 25th, 2022 the option to have a Falcon SFIC 0-bit and 1-bit became a discontinued offering. :

What is the difference between a PIM400-1501 and a PIM400-485?

Resolution: The PIM400-1501 has the addition of a Mercury board which allows an IP addressable solution for networking up to 16 AD series devices. :

Why am I unable to read credentials on an AD400 unless I press the Schlage button first after upgrading to the latest firmware package?

Resolution: First, try pressing the soft reset button on the lock circuit board 3x. If still not reading credentials it means that the wake up circuit has failed after the firmware update. The reader its...:

What lock is best to use with the Ring Doorbell Pro 2?

Resolution: The Schlage Encode works with the Ring Doorbell Pro 2 once the lock is paired and set up in the Key by Amazon app. Once set up, you can control the lock and doorbell in the Key or Ring application....:

Schlage Home App Requests Bluetooth Activation: Bluetooth is Enabled

Resolution: If Bluetooth is enabled on your phone and the Schlage Home app is still requesting you to enable it, this is likely a permissions issue. For the Schlage Home app to access Bluetooth, you must grant...:

Can the SmartThings app be used with the Schlage Connect without a hub?

Resolution: The Schlage Connect does not have the ability to pair to the SmartThings app without a Z-wave hub linked to the app. :